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June 2025 by Santos Morales
Cant open my app
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March 2025 by craig orton
Rylee was amazing. I came in today to get a new phone. She was helping me and two other people simultaneously. She was professional, polite, efficient, and just a great employee. These type of qualities are not the norm in retail. Good for Rylee to be the way it should be everywhere.
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January 2025 by Kenneth Adair
I had a great experience today at cricket with manager carla they took great care of me and I thank them very much
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November 2024 by Esteban gutierrez E\u0026A construction
Costumer service lady have bad attitude
Not friendly asking for id to make a payment when you can make a payment online waste of time
Not recommending this lady she said she is the manager she need to be changed for some one els
Bad experience
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September 2024 by Reba Birch
I love Cricket Wireless. I have had them for years have never until today had any issues with customer service in store or over the phone. Rylee, the representative this morning mishandled not one, but two ladies before mishandling my situation as well. The first was an elderly lady that wasn't fully understanding what Rylee was needing from her but instead of adjusting to her customer she was very dry, snappy and plain rude. The second was a lady that couldn't speak English so basically she couldn't get any help at all. First off- I would like to say that if Rylee could call her store manager for an upset customer it should have been pretty simple for her to do the same to get some bilingual help. Which I know for a fact Carla would have helped with. In my 17 years of customer service I have had to pull a translator out on my phone to help someone myself. It's simple to customer solve when you are dedicated to it and when you are a CUSTOMER SERVICE REP that is literally your ONLY job. Customer satisfaction. Even walking into the store it was very obvious that the young lady has no intention of making anyone feel welcome there. Which I didn't. However, I will say that Carla is amazing as always. This is a manager that always goes above and beyond for her customers and I have always enjoyed her service and store! I appreciated her calling me to follow up about the incident and try to accommodate my circumstances for the visit. The visit in general would have gone much smoother had Rylee had the right deposition as a customer service rep- which was not at all the case. A little compassion and explanation can go a LONG way even in inconvenient situations. I am highly disappointed with her handing of her customers this morning and I really hope its corrected. Our Cricket has always been a very welcoming, helpful store and doesn't deserve that kind of energy.
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August 2024 by Peter Arriaga
Carla Cox was amazing helped me so much and was so nice and patient with me thanks a lot.
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August 2024 by Rose Savage
Thankyou Carla Cox at Cricket in Marble falls for helping my Mother with her phone issues with Verizon. She raves about your professionalism and friendliness! I am happy I referred her to Cricket! Thankyou again to Carla Cox, the manager at Cricket in Marblefalls
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August 2024 by Seeta Rey
Carla Cox, store manager, at Marble Falls Tx is my service provider savior!! She went above and beyond to make sure I was satisfied in my cellphone needs and service needs. She did not quit when it got rough switching my service from another company. She is a star. Five+ of them!!
Thank you Carla !!!
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April 2024 by Larry Verret
I'm never one to shame a place or person on a social platform , but I am 100% certain the cricket store in marble falls has the rudest girl and manager of any professional business I've ever seen. I bought a piece of scrap phone from them. This was at 4pm yesterday. By this morning the power button was cocked sideways . So I broughtvtye phone back . ( THE VERY NEXT DAY ).and she rudly said . Since you didn't get the insurance plan you've gotta pay full retail price . I said, I bought this phone yesterday , you're the one who sold it to me . I get the no insurance thing but this phone is about 14 hrs old its in its case . There is no way possible I could've caused this issue . So unfortunately since they are such ugly people. They will not replace my phone, not work with me in any way . I'm gonna go to another service. I've heard horror stories, but thought I'd give the benefit of the doubt. Stay clear of cricket. At least the marble falls location. You're gonna walk out of there wishing you'd brought vasoline
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February 2024 by Dawn Smith
Carla cox gave the best service I have received from your location in marble falls texas
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February 2024 by Gervin Chiquirin
I had a bad neck on January 18, pay the line and enter my pin and add it to another account. The account is in the name of Jose Guillermo Marquez and I add it to an account of Juan Vasquez. The one who helped me was Andrew R.
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February 2024 by Crystal Drum
This was the weirdest cricket I have ever been too. The guy who helped my son and I would not stop talking under his breath. I don't know if homie has some issues but it made me very uncomfortable knowing I have my 5 year old with me. Look, we've all worked at places we hate but you could feel the animosity walking through the door. A group of men came in behind us and the woman there didn't come up to help at all. I'll take my butt a half hour out before I go to this location again.
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February 2024 by Rodolfo Espinoza
I bought a Hotspot at cricker then I'm going to turn off my monthly hotspot and it turns out that the manager puts the hotspot on. I pay for my month at the hotspot that she told me was useless. Now I don't have internet and I go to the store and they say they don't know what to do and they don't want to give my money for the month. Put in staff who really know how to do their job.
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December 2023 by Francisco Figueroa
The manager Carla was very aggressive and did not want to help us at all. She put the line in my name and my friend's name a month ago And now she was extremely aggressive Just for her I'm going to switch to t-mobile or any other company, plus the phone that's supposed to be free charged me $180.
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October 2023 by D Ware
Manager was extremely rude at the Marble Falls location. I was trying to be a new customer but I will take my business elsewhere and I recommend whoever reads this does the same....worst customer service I've ever come across!!!
