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June 2025 by Bryan Bruton
We always experience excellent service at Johnson Sewell Ford. After having our vehicles serviced, warranty work, or body work, they 7thare always returned washed.
The high quality of service is why we've bought several vehicles from Johnson Sewell Ford.
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January 2025 by Cindy C
Sharlotte is the best! She is the reason I come to Johnson Sewell Ford to get truck accessories. She truly cares about the customer and has their best interest in mind.
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January 2025 by Mohit Gupta
Terrible service. Took 3 months for a small repair and nobody could provide any timeline or information. Had to call dozens of times and visit in person to get them to even look at it. Every time the answer is “oh somebody else has the information and we will have them call you “ but they never do!! Our insurance agent and us are all extremely frustrated at no status information.
They kept prioritizing other vehicles ahead of ours. Every time it was late and the excuse was always “there was another car in the shop” - like you told me it will be serviced that day so why are other cars getting prioritized?! Is it because insurance already paid you out before starting any work so it is now lowest priority?!
They have separate departments for repairs vs body shop and they act like it’s separate businesses and we have to coordinate with them both ourselves. Body shop can’t even look at the car to order parts ahead of time.
Why can’t they take a good look first and order all necessary parts?? Gave us the excuse multiple times that “ oh we need another part and there is no timeline on it..”. Some of the employees we talked to seemed like they were just dozing off and literally do not care if our car sits there forever.
I would never want to take my car here ever again
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September 2024 by Jim Wreyford
Called service department about replacing alternator.
Was told diagnostic charge would be $295. I inquired if this went towards the service. I was informed now.
So I had diagnosed the issue knew what the fix was and they wanted to charge me $295 before they would even consider doing the work.
Another very local shop had my car in that same afternoon. Proceeded to replace the alternator as well as idler arms on pulleys. Replaced belt.
Replacement of all those items with the exception of the alternator cost just $10 more than the $295 diagnostic fee that Ford wanted to charge me... After I had already diagnosed the problem.
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July 2024 by Sheri W
Junis was my service advisor and she was absolutely fantastic! She was very helpful and able to get me in last minute for an oil change. Very appreciative for all her help and efforts!
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November 2023 by Susan D.
Nicest Ford Dealership in the US! We travel and haul a 5r all over the country so it's important to keep everything on the super duty running smoothly. This was my first experience here and I found them to be prompt, professional, courteous, clean and relaxing - just ask "Orbit" he slept on the floor in the Lincoln lounge while I worked quietly from a comfy leather chair ;-) Special thanks to Sharlotte for her help with my rain guards! This place is my personal favorite - we hope to be back when in town again soon!
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October 2023 by Matthew B.
Scheduled service online for my (Ford) car for a whining noise at around 50 mph and a safety recall. Had to book weeks in advance (must be busy, good sign!). After they got it, it took about a week for their "transmission guy" to get to it. He came back with a diagnosis of failure of a transmission bearing. No specifics were given, but supposedly this was confirmed by DTC with a scanner. Of course, I'd already scanned with multiple OBD scanners and found no codes whatsoever, and no trouble lights were illuminated on the dash. Car still seemed to drive just fine, no changes to fuel efficiency, no weird lurching or issues with acceleration, shifting into gear, etc.The only remedy offered was a swap of the transmission with a remanufactured one. The quoted cost for this was almost double the high end estimate from a quick Google search (and more than triple the value of the car). I declined, paid my fee for the "diagnostic", and picked up my car. At least they fixed my recall issue - I mean I think they did. The service report they gave me, which was VERY light on actual details of findings, says they did, but I got at least 4 automated texts from the dealership in the following weeks stating the recall was still open. The last one came in about 3 weeks after picking up my car, so either they forgot to update some info, or actually didn't do it. Got another diagnostic done at Aamco in Austin. Within an hour and a half, the technician returned confirming no stored trouble codes and no abnormal sounds coming from the transmission, as verified by a stethoscope and test drive. Technician noted an alignment issue that was causing abnormal wear on tires. (No mention of this in my JS service report, by the way). Also took the time to show me the evidence on my tires, talk more about the use of the stethoscope, what he was listening for, etc., and even recommended a place right around the corner their customers had had good experiences with for alignments. All of this at no charge! (I'll be writing that review shortly). I also asked for a ballpark estimate for a transmission replacement for my car, just in case it was needed in the future. While he prefaced his answer with "The cost of parts/full transmissions isn't static", but that it would likely cost roughly in the range I'd Googled earlier, after receiving Johnson Sewell's quote of nearly double. That was seemingly too good to be true, so I had a third shop give me a diagnosis. Same thing: no codes, no indication the transmission is failing, alignment issue. I paid less than half of JS's diagnostic fee for this.The ONE good thing I can say is that my service rep at JS did a great job of keeping communication open and letting me know status almost daily, which is more than I can say about other dealership service depts I've dealt with.Thankfully all they got from me over this was a diag fee, but I'd recommend steering clear of JS MF service for anything outside of (very) basic car maintenance jobs if you value your time and money. They seem to be more apt to try and sell you a car if anything potentially more complicated comes up.
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August 2023 by Google user
I took my Edge in to a scheduled service appoinment on Monday, July 24 due to an abs and traction control error code. First, there was a delay in diagnsosing the problem because they cleared the codes and couldn't get that error again (I had told them what the alert was saying when I scheduled the appointment, and I also showed it to the person when I dropped it off). I was finally given a diagnosis after two days and told it would be fairly expensive to fix. I agreed to the service stressing that I NEED MY CAR. I was told it would be ready on July 31st at the latest. That was today - no car. My technician is no longer employed there. Still waiting on my car. I'm being generous with 2 stars because the service receptionists have been sweet, and I'm hoping JS Ford will rectify my situation.
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August 2023 by Angela G.
They have a high volume of customers so an appointment is required. In most circumstances this is understandable as a supply and demand issue (being that there aren't any other Ford dealerships nearby) but after taking it in quite a few times for maintenance repairs, it's apparent this is a quality of work issue. If you don't know exactly what your car needs than you're better off taking it elsewhere bc they likely won't know either. Anything technology related is completely out of their scope of expertise.
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August 2023 by Karman Tindell
I took my Edge in to a scheduled service appoinment on Monday, July 24 due to an abs and traction control error code. First, there was a delay in diagnsosing the problem because they cleared the codes and couldn't get that error again (I had told them what the alert was saying when I scheduled the appointment, and I also showed it to the person when I dropped it off). I was finally given a diagnosis after two days and told it would be fairly expensive to fix. I agreed to the service stressing that I NEED MY CAR. I was told it would be ready on July 31st at the latest. That was today - no car. My technician is no longer employed there. Still waiting on my car. I'm being generous with 2 stars because the service receptionists have been sweet, and I'm hoping JS Ford will rectify my situation.Service: Auto brake repair
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July 2023 by bamnjman bamnjmanvjmang
Install mudflaps and tinted windows. I would of gave them a 5 stars but I had to go back and have the window tint done over and the mudflaps hand a gap between them and the fender that I had to readjust.. All staff were really outstanding.. I still would recommend them.
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April 2023 by Eunice Kenney
Transmission Control Module failed and was replaced. I had one shipped from Kansas dealer because they had the part on back order. No charge since the part was under warranty.Service: Transmission
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April 2023 by Rose Montgomery
Junis always make every visit a pleasant one. Very polite and helpful.Everyone there is nice.Services: Tire rotations
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April 2023 by Randall
My service writer went above and beyond any of my expectations! Her name is Baby and she is exactly the kind of employee that I would hire because of her attention to detail and communication with me. She had a great attitude, and made my experience very easy! The staff took care of my truck, fixed everything and did an amazing job on the detail! The best service once again!Big Thank You to John Sewell Ford!Services: Steering & suspension replacement
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April 2023 by Lenwood Nelson
Very friendly, courteous and took care of my needs without a long wait.I’ve purchased 2 cars from ya and am impressed with the people you have working for the Dealership. I’ll visit with you 1St when I’m in need of car or Truck and service.Lenwood Y NelsonServices: Vehicle Inspection
