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February 2024 by Artra Willie
Enterprise in marshall tx is straight garbage. The lady in front of me was supposed to have a van ready at 9. She was told that her vam wouldn't be ready until 11. The lady stays out of town and has to waste gas on leaving and coming back to pick her van up. That's only if it's ready.Now it's my turn , I ordered a Suv and yep you guessed it, they didn't have one. Then the car they were trying to give me it wasn't going to be ready for an hour, so she said. The staff there is very unorganized an need to be retrained. Whoever is booking the cars needs to know what is in the inventory before doing so. They shouldn't wait until the person gets there and tell them that they don't have a vehicle for them. They are wasting people time and gas. Then you have to pay a security deposit of 300 dollars for a vehicle that you didn't even ask for. Something has to be done about that.
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February 2024 by Karen Knuckols
I just want to thank you Tra’Kaila and Chase for all y’all’s amazing help! So friendly and informative. Very helpful and y’all the car, a dodge charger, was AMAZING! An all around great experience. Plus if you’re needing auto repair Auto Body Express is right next door and they are equally amazing. Thank y’all all for making a bad time nice! That’s customer service and I love it ❤️❤️❤️❤️
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January 2024 by Destiness Stoker (Ms.Destiness)
Great experience to rent a car from Enterprise. The vehicle was roomy and the price was reasonable even after my car was totaled they worked with me on the prices until I purchased a car.
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January 2024 by Cheryl Bentley
Needed a rental while my car is being repaired. From the 1st interaction with the Manger, it has been a very pleasant experience, so far. Nice, clean car. I definitely recommend them.
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November 2023 by trevor Mckenzie
The 300$ deposit is a dead turn off . That’s money we need for the trip . Also, it was a problem to tow our trailer because they didn’t allow towing /hitches on their vehicles . There was also a recall on all vehicles after we reserved one , total waste of time . This place is defined overrated and overpriced . I recommend using “Turo” . You’ve been warned
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October 2023 by Sharla Bolden
The whole staff is always really nice when I've been there. I don't have not one single bad thing to say about them.
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September 2023 by C H
Vehicle I got was full of dog hair and had Knicks on the windshield and door dings all over it. How are they supposed to keep up with who does the damage bc they look at it for 5 seconds then let you have it. Then I didn't get my full deposit back! I called to ask why at 4:40pm. They close at 5. They left me on hold until 5:00 then hung up the call!!!! And why do they not give you a vehicle on a full tank so you can bring it back on full instead of trying to get it exactly where you picked it up? They even said don't worry about getting it exact just get it close. There should be no reason what so ever that I didn't get a full deposit back.
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September 2023 by Daniel Lillis
A smooth experience. Professional, knowledgeable and friendly as all get out. Accurate description of the associate that helped me. Oh, and he was tall also. And he asked me to give him a good review. Here you go. Be back in November. All i want to hear is "The car you requested wasn't available. But here's your baddass upgrade! Again!
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September 2023 by Carlos Salmeron
Best service ever. Reserved a suv and they were old out but when I reserved it was fine . Well, they called other locations and they went basically out their way . Beth Colleoni very professional and courteous and Brigitte Evans-Brown went out her way by talking to manager and making it happen. I will continue and refer everyone to the Best Enterprise in SA
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June 2023 by Dana Gordon
Horrible horrible place! I had to have a car while mine was in the shop. They knew I was coming the next day and what I wanted I specifically said NO truck. I get there and of course that’s the “only” vehicle he has and tells me to bring it back tomorrow and he will put me in something else. I come back the next day to no surprise they had no other car. I ended up having to go to Shreveport to get a car. I highly recommend enterprise at the airport in Louisiana or the one on Texas St in bossier they are great! I’ll never go back to the enterprise in Marshall Tx ever again!
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May 2023 by Theresa Britton
The best service. Highly recommend 5 star and everything was perfect! Mr and Mrs Britton are very happy ? thank you
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May 2023 by Terry Mckinney
The best service. Highly recommend 5 star and everything was perfect! Mr and Mrs Britton are very happy ? thank you
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March 2023 by Garrett Wortham
I wouldn’t rent a car anywhere else! Chris was a fantastic help, and made the process hassle free. Will rent from here again in the future.
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December 2022 by Cora Brantley
Did not use. Would have had to pay for additional day bc they closed on sunday.
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November 2022 by Cassandra Boggs
Chris was absolutely great! Nice car , nice experience! Very professional!
