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August 2023 by Kellen James
This pharmacy kinda sucked for awhile. I left the pharmacy, even. Had to go back to get a med No one else in town had. They got it done fast and were friendly.Something definitely changed in the last year or so.
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June 2023 by Jellis333 j
How can a drugstore be out of a important drug. You call it in and you go a day later and they can’t fill it because they don’t have it. Well I don’t get it. They should have notified me the prescription could not be filled by them. I’m in their system and they know I have refills . Seems like they would have a spread sheet showing what their customers will be needing. My medication says to not stop taking suddenly. This is the 2nd time they’ve done this to me . Last time I ran out completely for a few days because of this pharmacy. So I was prepared and went to Walmart pharmacy. I had Walmart call to get my prescription. I give Kroger a minus star but not possible. Totally inexcusable.
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January 2023 by Tiffany S.
The reason why I love to come here is because there are sims folks who work the day shift that make it feel like family- Jimmy, Cecil and Merleen always smile and have a kind word- selection of veges and meats are very good with some organic options- I shop here bc the staff makes me happy I came to their store- the night shift is hell in earth avoid at all costs young punk low class girls who are hateful-
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June 2022 by Ashley Jones
Sheesh it makes no absolute sense how long I’ve waited in this line today or any other day. My prescription was ordered through voicemail and of course I had to call them to get them to even check it! I don’t stay locally so because of the two hour wait time I was given I had to drive home with a swollen jaw due to a toothache and am here in line in my 20th minute of wait time with 1 other vehicle in front of me.
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February 2022 by Arlie Murray
They refuse to answer their phones makes it impossible to get anybody to answer it has been this way now for 2 months straight no matter how many times I have tried to call they will not answer the phone no matter any times my mom has tried to call they will not answer the phone I've had friends that have tried to call they will not answer their phone.My doctor was trying to call in medication for my child could not get through called repeatedly over the course of 6 hours before my doctor was able to get a hold of somebody at the Kroger pharmacy.Said something about it to two different employees up there when I picked up some medicine still nothing just they don't care they don't want to answer their phone.After calling repeatedly non-stop for 4 hours straight on one occasion I ended up calling the front of the Kroger store themselves instead of the pharmacy and had to ask them if the pharmacy was even open they had to walk over and hand deliver a message to them because they refuse to answer their phone and the employee I talked to that was up front said the pharmacy was not really busy and didn't understand why they wouldn't answer their phone.I know they don't have the same pharmacist that they used to maybe that has something to do with it I have no idea what I do know is people rely on you to get their medications and if you're not going to answer your phone and you're not going to allow doctors to call in and make adjustments you shouldn't be in business and I will most likely be having to change to a different pharmacy after having used Krogers for over 10 years so are several members of my family due to the fact that these people simply will not answer the phone.
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February 2022 by Helen Murray
tried tobcall multiple times they ignore the phone. I called repeatedly bon stop for 6 hours and bobone answered. the service is sad and my dr recommended I get a new pharmacy after she had the same type of issue outvof them.
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January 2022 by Angela Thorton
I used to do my food shopping at kroger but now I just use pharmacy all the people in pharmacy are great nice and work very hard and I have had no problems with them I did have issues with the self check out the lady that runs the self checkout is always kinda rude short coming and acts like it's a problem to help so I just use pharmacy now cashier's are ot very well not all them self checkout are not nice
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November 2021 by Rachel K.
I really miss my Kroger since I have moved and H-E-B is my new store because there isn't a Kroger. However I was highly disappointed in the fruit selection. Yes I know I went during the winter and I am happy they are not putting out of season fruit out. But Apple, apples, apples a banana and oh apples. Kroger you making me miss my H-E-B now.
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June 2021 by Mary K.
I have had trouble with Kroger Pharmacy in Bossier City on more than one occasion. For one thing, when I've tried to contact the pharmacy directly on many occasions, no one ever answers the phone. You have to leave a message and they never call back. So when you call, you have to hope that "this" time someone will answer. On another occasion, they made me stand for over 30 minutes because I used a Good RX Coupon. It had a lower price than what was already in their computer. Over 20 people were served before I was helped and the pharmacist tech was rude. I was really so surprised. I would have expected that they would let me know how long I would have to stand there. If I had been told, I would have just paid the higher price. To me the store itself is very well run. The pharmacy doesn't seem very customer oriented.
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May 2021 by Vickie Lee
The Marshall Texas store is poorly managed. This is Saturday and Mother’s Day weekend and only two lines open. Those poor employees are checking out people as fast as they can and NO MANAGEMENT in sight!! And if you go to the service desk they are just rude!
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May 2021 by Karen
I just let the phone ring for 25 minutes and gave up. I have been using them for 3 years and they have gone downhill big time. I have noticed a high turnover also. They need to get it together!
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April 2021 by Lawrence Wisk
These guys are awesome always willing to help.
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March 2021 by Jimi T.
Noe Stars... I was definitely not impressed with the bad veggies on the shelf.. Because they keep the prices so high & nobody buys them. Only wen the veggies or fruit start to go bad do they put it on sale to get rid of it.. GREED! GREED!! GREED!!!
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February 2021 by Sandra Hamilton
Always get friendly service
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February 2020 by Sharon Diedrich
In addition to being a great grocery store chain, the customer service is always outstanding! Thank you!
