-
July 2023 by Beth C.
Drove 30 mins to get to store and buy my son 2 pair of shoes for school. First experience wasn't bad, it's super annoying for stores to keep one shoe out of each box in the back for fear that people will steal their shoes??? (I assume that's why)Ok. Fine. Found what we needed, I was happy with my purchase. Got home and realized the other shoe they had to retrieve from the back didn't match the other shoe I had purchased. Annoying. If you can't leave both shoes in the box, please double check and triple check that you got the right match. So back to the store I went (mind you, this is a 1 hour round trip) because I realize that sh-- happens. The lady helping me was the same as the first day (first trip on Thursday, this trip on Saturday), I told her the situation and she went to the back to retrieve the correct shoe. (Back story- I purchased an older, on sale, pair of Hey Dudes, the mismatched one I was given was the same color, but had one of their newer logos on it, not the old logo as I had purchased.) she comes from the back to tell me she can't find the other shoe to what I purchased, but the match for the newer pair was there and I could pay $15 more for that shoe. I told her that it wasn't my fault. She said she could ask a manager if she can give me the newer pair for the same price I had already paid. I said "please do." (Why would you ask the customer this, of course you should do that, that's the right thing!) The redeeming factor here is that the manager said they could give me the matching new pair for the same price I had already paid. There was no way I was giving them $15 more because they can't find the shoe match I had purchased. Especially after driving 1 hour round trip TWICE for shoes alone. Overall, customer service was ok and the store has an ok selection with ok prices. But unfortunately for them, this one incident turned me off from buying here again.
-
April 2022 by Sharon Cook
Great Crew (met 3 of them). Amazingly Clean & Organized Store. Looking forward to going back.
-
January 2022 by Linny Schaefer
Great shoes, boots, purses, & accessories...competitive prices.
-
September 2021 by Lesley Oliver
Went in to get 2 pairs of shoes but stood there waiting for someone to help me for 10 minutes before anyone even spoke and then it was are you finding everything you need I said no I need help ok I’ll be with you in a minute only to be told that they didn’t have my size in any of the six pairs I looked at how ridiculous.
-
September 2021 by R A Bradbery
Nice store, clean, and plenty of room to move about.Shoes, shoes, and more shoes.
-
September 2021 by Mona Dyer
Great customer service
-
November 2020 by Joshua Thompson
The most helpful people ive ever met. They dont push you and they go around to help you find what your looking for. Even got the shoes ready for me to put on. Great service and price. Great quality shoes as well. I would recomend anyone here.
-
November 2020 by Jasmyne Bush
Charged my card twice for items I didn’t purchase while I was at home sleep remind you I haven’t been in the store in months called customer service they told there isn’t anything they can do it’s not their problem so I’m bout ready to sue over $80
-
November 2020 by Grizzly Bear
The staff was very helpful and there were sales for everyone in my group.
-
September 2020 by Tee Thrasher
Now. I stopped in while passing through headed home. I was pleased with my service until the cashier tried to keep my change, then I corrected her and she still tried to undermine me by stating she owed me less change than what was stated on the receipt. SHM Other than that the floor assistance was great from the AA female working on the sales floor.