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September 2023 by Loyce Ford
Everyone is so nice and professional
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August 2023 by Darrel Ritter
Very friendly and knowledgeable staff good experience in store
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August 2023 by Rita Ritter
Courtney helped us with our purchase of Apple Watches. Our experience with this was very pleasant and all staff on hand that day were knowledgeable an courteous .
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August 2023 by Mel W80
The manager, Whitney, and her customer service representatives were extremely helpful and friendly! Stacy R. did an amazing job!
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August 2023 by Lavern Taylor
Maria did an amazing job.Please go see her. She helped me understand my new phone and my bill
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July 2023 by David Carter
Maria and Demetri did an amazing job. Both so patient and nice with me. The best customer service around town.
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July 2023 by Cathy Carter
My husband and I received outstanding customer service from Demetri, which is generally the exception and not the norm these days. Although he was clearly in training and needed help from time to time, he still did a great job! Professional, courteous, and friendly, he very patiently answered all our questions. It was a great experience!
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July 2023 by Xo Deary-French
My experience with Tmobile has been challenging with the company, the service, and setting up the phone itself. On the other hand, the store manager is Whitney. Being a business owner, a woman, and an army of one- new objections to overcome are painful. Especially with things that shouldn’t be a hassle. Whitney is patient, understanding and just helpful in general. She educates, motivates and trains her team and gives them the tools to be the best.Demetri was my personal associate who is new to the team, but on top of his game. He asks questions pertaining to my issue, if he doesn’t know the answer- he finds out!Nia, very helpful. Excellent phone skills with customer service, and she has a sense of urgency.Stacy, very energetic, can multitask and fun to be around. She knows the brand, loves the brand and provides a smile every time I visit the Marshall (my home) location. They are a wonderfull team.
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July 2023 by A Jackson
I had a gateway issue. I was help within seconds. JaDarius was very helpful analyzed my problem and was able to fix it immediately. He was knowledgeable, professional and helpful. He is definitely an asset to T-Mobile. Thank you!
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July 2023 by Lisa Latham
Maria was amazing!! She helped me get 2 hotspots boxes for an affordable price and was reallly sweet. Nia and her have customer service skills and will definitely be back for phone service
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July 2023 by Ray Boaz
Maria did an amazing job. I felt heard and was well aware of understanding my bill when leaving my other carrier. She engaged with me and my wife making us feel important. Haven't had this type of service in awhile. Loved it.
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July 2023 by Devyn Sallee
Maria did an amazing job! Most definitely recommend for services. Heard me out and helped me leave my other so called carrier.
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May 2023 by christopher mccurry
JD is the best 10/10. Definitely an asset to the company!! Coming back just for him
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May 2023 by Christopher Pineda
Amazing experience. Everything from the environment to the employees was perfect. Everyone was very welcoming. They took car of everything I needed and even made some great suggestions. Will definitely be visiting again for the holidays.
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May 2023 by Kaelei Guillory
Ive got mixed reviews on tomobile so far. I switched from Verizon a year ago and for the most part, the service is comparable, but its the in-store customer service that greatly varies. I had to do a warranty replacement on my phone due to an issue with the charging port. This store was great at the time in helping me initiate the claim. The houston location where i needed to pickup my new device was too terrified to complete my claim in a timely fashion because of some very superficial marks on the screen. They were afraid Tmobile would charge them as an individual for mistakes on my claim. I ended up having to stand my ground to have my phone replaced on warranty. It really made the whole process more stressful than needed. Your employees should not fear retaliation for helping their customersAlso the only perk we get as customer is the freebies on Tuesdays. This store gives those freebies away before Tuesday is ever a thing. Came in today to collect and was told they were all given away yesterday... um... today is tuesday. not yesterday.
