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September 2022 by Tori Brian
Showed up to pick up my online order at 6:40 and the door was locked and called 4 times and had no answer, the store said it didn't close until 7 on website and on store door stood outside and no one came out of the back room to answer the door. Very upsetting since I drove 30mins to the store to pick up my order!
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August 2022 by Hillary Balazsy
Extremely unprofessional my husband and I just got a new Verizon plan and came to the Marshall location he brought his own device( mine had to be ordered) I went in and there was zero greeting.. waited about 5 minutes and was finally greeted and then had to wait again for Tara I was there to pick up and activate my phone.. I was given a total at the end of my transaction that was $285 I said for what? Oh those are your accessories and the tax on your new phone I said well take the accessories off she then told me $155 I said that’s with the accessories off she said yes, I get home to see a charge for a $50 screen protector of course I didn’t receive my receipt till the end and it was tucked in the bag. I understand upselling trying to make commission or whatever but really I feel like she stole $50 from me and it just makes me sick. It’s my bad I should have questioned the amount but I already had questioned her and didn’t want to be offensive. People like this.. no better than a thief. Wish I lived closer but I don’t and would cost me $25 just in gas just to go and confront her. And if I were asked if I wanted to purchase a screen protector or a case I would have bought one. She had gone and put it all on my phone without asking an opinion then just rings it up like I’m obligated to pay it. Terrible customer service. Honestly regret ever coming in.
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March 2022 by Glenn Santos
The Tarra was very helpful with all the question that I had. I will be using the in the future all my needs. I would recommend her to anyone that needs phone help.
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March 2022 by chad sims
A young lady named Tarra helped me today. She was knowledgeable and quick to help me. I usually dread going to the cell phone store because you can spend hours there. I was in and out in 20 minutes. Thanks Tarra!
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October 2021 by Stephanie Gray
I had an amazing experience and the young lady LaShunda White, was over the top great! She was very knowledgeable and her personality was of the chain the best.
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October 2021 by Heidi Vaughn
Good experience, easy and fast service.
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September 2021 by June Durham
Tarra has always taken care of what we needed. She always answers every question and is so helpful
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September 2021 by LaToyia Williams
Tarra in Marshall is the best. She is very professional and knowledgeable about all the products available.
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August 2021 by Sharon Williams
I love the young lady that helped me today with my phone she was respectful patient and very sweet and kind I would recommend this store to anyone I was very satisfied ?
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July 2021 by Amanda Lynne Tate (Jayne)
After being mistreated at the other location in town, I came here and got more help in 5 minutes than in the multiple times I've been to the other location. Friendly, courteous and great music playing in the store. I felt like a valued customer here unlike the other location where I felt like I was in the area way. I will definitely be using this location from now on. Thank you for treating me like I was a human.
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July 2021 by Loren Vargas
This place was amazing! The girl who helped me was super sweet and nice! She changed my plan super quick and gave me the best deal! I definitely recommend coming to this Verizon store! 5 stars!
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June 2021 by edward williams
More than just a sale. Helped with everything
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June 2021 by Cassity Barfield
Loved Tarra she was very nice and patient with everything going on.
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June 2021 by Lynn Baker
LaShonda helped me activate my phone I was completely lost and was worried about how I would get all my information to my new phone. She got the job done!!!
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May 2021 by Sue Shields
Known this sweet lady since she started working at this store. Very knowledgeable and explained in terms I could understand. THANKS for all your help.