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June 2024 by JacobJdog
Lyniece was very nice and articulate about the details of getting a new phone, and really helped me through the process of getting a new phone. Thank you guys!
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June 2024 by Kevin Murray
Poor customer service. Went to modify a business account and was told as soon as i walked in I had to do it online or call. Didn't even bother to hear what I needed or try to assist. I drove to this location from a non-corporate location as I was instructed to do so. Speaking with the business people online they were as much perplexed as to why this store did not assist.
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May 2024 by Nathan Saporta
The single worst experience I’ve had switching mobile & internet providers. With explaining every detail of the week long painful journey getting my wireless and internet plans set up, I’ll just note the few things that occurred during this process:
Please also note that these services were set up by a representative after my in store visit and handled mostly via phone. I was not ask to review any documents or confirm any items of my purchase prior to my viewing of my first bill.
- AddOns: An add-on was placed onto my account that I did not ask for nor approve of. I spent 42 minutes on the phone to get this charge removed.
- Bundling: The primary reason I switched my wireless carrier was to bundle with home internet. I was informed I would be able to do this for a total monthly bill of approximately $85. As it turns out, the internet plan available for bundling plans is not available at my home address, yet I was still set up on a wireless AND internet plan. First month activation and installation fees are hefty with AT&T as well.
- Discounts: I was informed that upon my account activation I would be prompted to enter military ID info to receive the respective discount. I was never prompted to do so and when I attempted to remedy this, both in person and via phone customer service, I was told no retroactive remedies were available and I would see the discount in the following month.
While there are a few good and knowledgeable people working at this store, the manager Jonathan being one of them, the overall service from AT&T was one of the worst experiences I’ve ever had. I’ll be switching my wireless carrier, and potentially home internet, at the end of this first billing cycle even though it means paying more in activation / installation fees.
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May 2024 by Jon McDonald
Representative did an amazing job, deserves a pay raise ?
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May 2024 by Brittany Warren
Josh was very helpful! Not only did he help me add a phone line and set up new internet service but he also reviewed my bill and made a few adjustments which better yet helped me and my family. He was superb!
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May 2024 by M M
Excellent customer service and product knowledge.
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April 2024 by Bri Thomas
Chadra at the 1681 N Central Expwy in Mckinney was wonderful and exceeded expectations in friendliness and helpfulness. Very impressed!
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April 2024 by Jimmy Lipps
Excellent Service! Anh helped me and he was amazing, they let me know I was eligible for an early upgrade that i didn’t know I had, had what I wanted in stock. Highly recommend!
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March 2024 by Tammy Barber
Best experience I’ve ever had in an ATT store - Jason was great. I feel happy with all aspects of our experience.
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March 2024 by yensayadara
The employee was giving off the wrong energy. He seemed like he didn't want to work and had a bad actitud. Threw the boxes of the phones at the table and made us do the transfers and open the boxes ourselves. Also, 2 times he told us we could leave with the old phone and the new phone to finish the transfer and then come back in less than 30 days to turn in the old phones. Just overall bad service.
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March 2024 by Zachary Griffeth
Very fast and clean store. Always go to corporate locations
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February 2024 by Irma Eaves
Never felt rushed. Felt I was only customer. Good feeling for this old lady..80yrs old
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January 2024 by Robert Hernandez
Juan Guerrero was the one who helped me. He was professional and answered all my questions. Great job.
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January 2024 by Patricia Settle
Luis was extremely patient. I felt I knew my next, move with Assurion!
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January 2024 by Arianna Carey
Great visit super fast setup cool personalities!!
