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August 2025 by Rietta
We tried to rent. Used the online app to pay using PayPal. We got to Budget and no cars avaliable, when the reservation site clearly said they had cars. Requested a refund and found a rental with Avis in Frisco (awesome customer service) They used my debit card. It's been a week now and no refund from McKinney Budget.
I will be calling.
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August 2025 by Boss Bansal
Poor service and base model cars. Do not recommend if going for longer trips and keep time to pick up car as you might have to wait for an hour or so to just get/return the car.
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July 2025 by Amer Ćehić
Dennis was very kind and helpful. He made the return process quick and easy. Helped me out a lot. 10/10
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July 2025 by Raad Haddadin
Great prices and deals and quick reply
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April 2025 by Russ Young
Was charged an additional $103.96 for mileage. This was not explained when I rented the car nor does it show up in the app. The front desk worker was really dismissive and very condensing. I will not use this company again.
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April 2025 by Hua Jiang
The agent forced us to us their NTTA tolltag service with additional $13.49. We intended to use our NTTA tolltag or avoided toll road.
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April 2025 by J W
Every guy that I've dealt with from here has been great! their customer service has always been good.. ran into the woman that works there and without an interaction the 1st go around I could tell by the way she treated the other customers that she hates her job.. well this go around I happened to deal with her and after renting many vehicles the last few weeks from here to use to get to work, with no issues.. I wasn't able to rent a vehicle this time around.. she basically pushed me out the door because I wasn't moving fast enough for her ..while trying to figure out why my card that i used a few days ago to rent a vehicle from there wasnt working this time... she turned the lights off on us and started locking all the doors and walking out the door as if to tell us it was time to go.. she rudely cutoff a customer that walked in while i was trying to sort everything out on my end..never had this experience with anyone else and if she's a representation of Avis.. then she is truly a poor representation.
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March 2025 by Gayle W
When I walked in a lady was on the phone and snapped her fingers at me. When she got off the phone she was not friendly at all. I asked a couple questions and she was just rude.
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March 2025 by Hanting Li
Not a single rental car during spring break but good service.
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February 2025 by Nicole Bertram
Picked up my car and they gave me a vehicle that had not been washed or vacuumed inside. No wind shield washer fluid and the gas tank wasn't full. To top it off, there was a crack in the wind shield. There were plenty of similar vehicles on the lot and they didn't want to give me a different option.
The employees were friendly enough but they didn't have heat in their building so maybe that's why they just wanted to get the day over with.
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January 2025 by rohit reddy kallem
I recently rented a car from Muhammad, and the experience was exceptional. From the moment I contacted him, Muhammad was professional, friendly, and incredibly accommodating. He made the whole process easy and hassle-free, providing clear instructions on pick-up and drop-off. The car itself was in great condition—clean, well-maintained, and comfortable. Mohamed’s customer service went above and beyond, ensuring I had everything I needed for my trip. I highly recommend renting from him if you're looking for a reliable and smooth car rental experience!
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August 2024 by Tina Black
This place is HORRIBLE!! Rented a car online, almost a week in advance, we get to the location and they say no cars are available like WTH Is a PAID reservation good for?? Smh I missed the event I was trying to attend in another state messing around with AVIS! Called customer service and got an overseas rep that no speaka eny English! Never got any kind of compensation other than a dry “I’m sorry” from the lady that didn’t gaf about the inconvenience!! Horrible horrible customer service in person, online, and the phone. I will NEVER spend another penny with this company. I can assure any good reviews on this location is paid or from employee’s friends!
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July 2024 by logan nelson
Rented a SUV from this location and had multiple problems. The cruise control didn’t work, the crash detection was messed up causing the car to sound an alarm about every 5-10 minutes while driving, the wiper fluid was low and the car still had trash in it. I will not be renting from AVIS again even if I have to pay more somewhere else.
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May 2024 by Charlotte Fenwick
Great customer service
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April 2024 by Scot Mor
Awful rude people, can’t even get a rate from them, if you don’t do it on line they don’t want to hear from you! Don’t bother with them just call someone else, anyone else!
