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January 2024 by Cathy Davis
They were rude and not helpful at all. MY branch helped me out and were happy to help ☺️
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January 2024 by Gaurav Mehta
Worst place for Notary - Bank of AmericaI have a bunch of documents for the notarized but they keep denying one after another documents for notary.
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December 2023 by Puneet Shrivastava
What started as a nightmare with my credit card and checking account blocked by the fraud department, and crazy wait times on the call center turned out to be an overall ok experience all because of excellent customer service by the Financial center manager Moom Sinha. I would rate 1 star to overall BofA in making this so complex and challenging for their customers to get their account unblocked but a 5 star to this branch for their excellent customer service.
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July 2023 by Xhoana Mitrushi
Very welcoming. I’ve used this location around three times while I lived in McKinney and was never disappointed. Have always solved my issues and were patient to listen and help.
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July 2023 by Cameron Nguyen
Very horrible!!! And that’s an understatement…Staff are not knowledgeable at all about anything.. please don’t bother going there for any issues
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July 2023 by Tuan Vu
Very horrible!!! And that’s an understatement…Staff are not knowledgeable at all about anything.. please don’t bother going there for any issues
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February 2023 by Gabriela Maza
It was the only Bank of America near me that was opened on a Saturday. I came by around noon and I received absolutely amazing service. I needed to close an account and it didn’t take 10 minutes to get it done. Everyone was super polite but Tahira went above and beyond with costumer service. She was absolutely awesome! I’ve never felt so well treated. Absolutely great!
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February 2023 by Gabriela Almeida Joaquim
It was the only Bank of America near me that was opened on a Saturday. I came by around noon and I received absolutely amazing service. I needed to close an account and it didn’t take 10 minutes to get it done. Everyone was super polite but Tahira went above and beyond with costumer service. She was absolutely awesome! I’ve never felt so well treated. Absolutely great!
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February 2023 by Rickard Johnston
Bank of America has become the K-Mart of Banks, no Drive throughs, short hours under staffed, and GOD Forbid you call for information!
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November 2022 by Mary P
How does this branch only ever have ONE teller. Plenty of people constantly walking around and staring at you but no one asks if you need help. Get your business together. Bad enough you people still use covid as an excuse to not have you drive through up but now you can't even have more than ONE person on a Monday morning running the counter. Absolutely ridiculous.
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November 2022 by Courtney Johnson
Worst bank ever. Do not recommend this bank if you plan on getting married and want to do a name change on your account. They come up with excuse after excuse to not let it happen.
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November 2022 by Trust Auto Kc
We tried to get a loan for buying a house from them and they spent more than 21 days to review the documents they asked for, then they came back with denied and they have everything they need and we are an elite account with them really don't recommend anyone to get a mortgage from this bank cuz we lost the house we liked really disappointed ?.
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June 2022 by Arif Qureshi
BOA is now become a bank of hassle & I don't recommend this bank branches for fast service anymore. When drive ways of many branches are closed and service is no longer available and only one teller behind the counter dealing with ppl those holding the line is not a good banking.A person can't even withdrawal over their own daily limit. I waited 20 mins and line was just getting bigger and bigger for new arrivals. I left the branch,can't wait no longer here. COVID is just a lame excuse for all these controlling org. Thumbs ? for BOA
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May 2022 by Andrea Greco
Slow, only one teller so even if you are 2nd or 3rd in line you are in for a long wait. Need to staff it better. It’s a Tuesday at noon, more than 1 person should be working
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March 2022 by Sean Gregory
Horrible customer service I advise you to go to a different branch, Jesus specifically is a terrible bank employee he does not care or want to care about customer needs he should be terminated
