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September 2023 by Amber Farquhar
Awesome to work with. I was expecting to be stand in line it was Labor day Friday before the holiday. But both tellers were very fast. Employees like him is why I brought over my business, personal, and savings accounts the BOTX family of BOKS awesome people.
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August 2023 by Marketing Team
If I could give them zero stars I would.Let’s start with their phones never work..The tellers are rude. I usually avoid going in because of it. I simply use the atm. I signed up with Jackie she is the manager of both plano locations. I can tell you they are managed and ran correctly. The reason why I’m finally writing a review was what happened today the teller was a rude unprofessional 9-5er. I asked her a simple question and she said don’t come back if you are going to act that way. I asked you why your bank was holding my money for almost a week that I deposit monthly at this time. No answer.. I called Jackie in Plano and she handled the problem professionally and took the long hold off.The reason why I’m not moving to another bank is because of her and her amazing professional behavior.Bank of Texas fix your McKinney branch!
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May 2023 by Maryan
Best bank there is
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March 2023 by Mark B.
I've been doing business with this branch for 8 years. Have always found the folks who have helped me to be very friendly and professional. Doesn't matter if I go inside or use the drive-up; always outstanding service!
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November 2022 by diana griffin
Love this place and the people are awesome
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October 2022 by Fred Watkins
The staff are friendly and knowlegeable
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September 2022 by Terry Montgomery
Jude, and his TEAM have always been extremely helpful to me over years. He and the TEAM have always been able to "Find a Way" to Help / Be of Service.... Their People Make the Difference!
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August 2022 by Cory Lake
Recently charged a fee for several checks, though the account balance was large in $$$ after a property transaction. The head cashier didn't care and instructed the fees be charged, though I suggested nicely that decision would cause me to close the account. Total apathy on her part. I additionally tried to contact the main office via online but that wasn't an option provided. Textbook on how not to retain a customer. The account will be closed when I return to town. Bye.
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July 2022 by Davy Stephens
Everyone here is friendly, that's not a problem. I use the ATM about once a week and it's broke way to often. Same thing happened today, I had to back track to the Allen branch to make a deposit. A week ago, it was broke and it took me about 10 minutes of pushing buttons before it would give me my card back. B of A has 4 ATM'S, no big deal if one isn't working. I don't see me staying here much longer.
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July 2022 by Dale Wilkerson
It makes sense that when I send a wire transfer from my bank that I would be charged something but when I receive one and I am charged $15 that makes no sense. Absolutely disappointed in Bank of Texas Mckinney for charging me for an incoming wire transfer. The bank contacted me and asked if they could resolve the issue. They gave me a phone number to call, after calling they transferred me but I only heard elevator music for ten minutes. They take your money, they don’t pay you any interest, they use the money to earn interest, and charge us for it????? “-:;,’n
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September 2021 by Sueanne Ocker
I'm ALWAYS treated like I'm a "VIP" at my bank! Everyone is so very friendly & very willing/happy to help me. I'm so-o-o-o very happy that I chose Bank of Texas when I moved into the Dallas area.
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July 2021 by Diane Cary
Friendliest and mist helpful customer service out there.
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October 2020 by Bo Rogers
The customer service is amazing! Doing mortgages with the mortgage department has been incredible! This is a smaller bank and they treat people like people!
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May 2020 by Conner Graybeal
Everytime I choose this location for banking service there is always a problem. Their have been times where I have sat for 45 mins waiting for “approval” to cash a check just for them to turn me away. Some of my coworkers have had the same problem at this location. The staff there have always been dismissive with me and others, they refuse to help or even at times give answers. I usually drive 30 mins out of my way to the Richardson location just to avoid this location. The Richardson location is always helpful and resourceful. This is just my experience.
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December 2019 by Phil Bronowitz
Good friendly service.
