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January 2024 by Kori Tello
Purchased a car battery online. Said in stock and after it took my $260 store associate called to say it was not in stock minutes after purchase but would be on next truck within a few hours. Here it is 3 days later. No battery and not able to drive my vehicle. Now I'm waiting on refund. Should have went to Walmart or the dealer and would be back on the road by now. Stay away from this place!
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January 2024 by M. blakelylaw
One of the smaller Batteries+ I've been to, but just as helpful as all have been.
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December 2023 by Mike Lyons
I needed to get a replacement key fob for my Rav4 to replace a lost one, and I was wary about trusting a place other than a dealer to do it, and do it right, but I thought why not save a buck, so I went to BatteriesPlus in McKinney. Even though it’s a well out of my way, I thought it would be worth the drive.They assured me that they absolutely can do, and that it will be just as good and indistinguishable from a dealer’s key fob. They just need me to pay upfront, and wait a few days for the blank to arrive before they can pair it to my car.Well, days went by, and then more. Finally, I called them to ask how much longer before it arrives, and they say that due to the holiday (Thanksgiving), they didn’t get a truck this week, but it for sure would arrive on the truck next Thursday. I needed this somewhat urgently—why didn’t they tell me this when I paid for it!?!?Finally, the NEXT Thursday arrived, and I got an email from BatteriesPlus saying: Your recent order is ready for pick up in the store!So, I overhaul my schedule for the day to work everything around a trip to BatteriesPlus, and I head up to the store. When I get there, they said it hasn’t arrived!!!!!!! I was so upset. I asked when it would arrive, and they said it should be next week and that I should wait for a call. They assured me they would call when it was in.Then, the next week goes by. And more. Still, no notification. Finally, I call them to ask why it hasn’t arrived yet, and they tell me that it arrived, but they didn’t bother to call me like they promised!!!!Nevertheless, I asked their hours and I find the earliest time in my schedule I can make it up that way. Two days later, after working my day around this trip, I go in, and they tell me there’s no tech on Sundays!!! Why wasn’t I informed of this earlier?!?!Eventually, I go in again when a tech is present, and he says he tried and tried, but he can’t do it!! Why did they assure me under no uncertain terms that they would be able to?!?!They had already cut the physical key, so they couldn’t use it for anyone else, so I asked if I could take that to destroy. They wanted $10 for it!!! No way!! They want to hold a key for **MY** car hostage after all this?!?!?! I insisted they destroy it in front of me, since they have proven they cannot be trusted.I wasted a month of time, and countless unnecessary long distance round trips to their store for nothing, with absolutely nothing to show for it. This place has absolutely the worst service and downright lies. I would never use BatteriesPlus again for anything… no matter how cheap they may be.
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November 2023 by Rodney Smith
Bought a battery 8/31 and it wound up being the wrong type that wouldn't work for our setup. Management said it tests bad and because we didn't use it while we had it they wouldn't take it back.....? Not sure what their idea of a full warranty is?Yes I was in the store and the we won't take it back reply came from the manager.
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October 2023 by Matt C
Incredible service by the guys, Jay and Camden, who went way way above and beyond to replace a couple of hard to access batteries in my off-road trailer. This made it safe for me to tow the trailer home because it needs power for the suspension airbags to inflate and go down the road safely. Without these guys doing this super hard install…I wouldn’t have gotten the trailer home. These two guys were awesome, got me all set and were absolutely cool about the hard work. Thank you fellas, customer of this location for life.
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October 2023 by Mallory Smith
Second time I’ve gone here in an emergency when my key fob won’t work. Both times associates are friendly, fast and helpful. Much appreciated!
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August 2023 by Karthik Naidu
Bought a lithium battery and it started to fail for some reason within a week.They understood and the manager accepted the return though it was out of the return window.You guys are awesome!!
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July 2023 by Norma Kolias
Very nice place to shop and get courtsey service.
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May 2023 by Teresa McCormack
Worst customer service at the McKinney store! Suppose to fix a batter for a portable drill.. paid a little over $100. Used it 1 time and battery wouldn't charge. Battery charger would charge all the rest of our batteries. Guy we tried to return it said nothing was wrong with it even with us willing to prove it was bad with our charger and another battery. Said he would redo it but would charge us another $100. Even though we tried to return it before the guarantee was over..
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May 2023 by Greg Sells
The best, freshest batteries anywhere. Always have what I need.
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April 2023 by Cleta Bless
Good price on phone screen replacement. Add a new battery and the price was lower for both. Scheduling online was very convenient. Work done well and quickly. Very happy with the work and the price.
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March 2023 by Val S.
Watch battery replacement. Fast, easy. Car fob battery replacements too.
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January 2023 by Jerald Cumbus
Great job by the crew replacing the battery in my Cadillac SRX. Great prices and great service..Thank you!
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December 2022 by Brett Bates
I found out that Batteries Plus Bulbs replaced iPhone screens. We had an old iPhone with a cracked screen that we were going to give my father so we took it here. The tech who fixes the screens shift ends at 3pm but we weren't in a hurry so left the phone with them to fix and we picked it up the next day. iPhone looked brand new.Also while checking in for the phone, I had brought in a watch my father gave me where I could not figure out how to replace the battery. The tech showed me what I needed to do, but since I was already there I just paid to have the battery replaced and it took maybe 10 minutes to do so.Staff was very friendly and knowledgeable. Will definitely be coming here again for my Battery or phone fix needs.Thanks guys!
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September 2022 by Mike Brad
This place is awesome if you need to buy a battery or have a battery replaced from your watch. I have bought alarm replacement batteries there as well as other batteries. Staff is very helpful and friendly and they're always prompt with their work. There's plenty of parking as they are located in a strip mall.
