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January 2024 by Cassendre Kouakoua
If I could give ZERO stars I would.Do not rent at this location. Horrible customer service, they overbook so you will not receive what you paid for & when using the drop box, they charge additional fees when they can easily check the cameras. I will never rent from this location, ever again.
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January 2024 by Jemeshia Gaines
Excellent as always! No long wait and was able to get my rental with no issues. Great customer service.
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December 2023 by Dallas Fisher
This is the absolute worst rental experience I’ve ever had. I highly recommend to avoid this place at all costs.I rented a car to be picked up at 8am on December 23rd. I arrived right at 8am and had to wait 15 minutes before an employee decided to show up to work. When she finally got there, I told her I needed the car for my reservation. She physically laughed and said they don’t have a single car available for a single reservation since it’s two days before Christmas, and that everyone that had appointments that day would not be getting a car. She seemed to think this was funny and was actually suggesting it was my fault for renting a car two days before Christmas.I told her it was unacceptable and to cancel my reservation and issue a refund. She said she would. Four days later, still no refund. I had to call the location again and speak with someone else, who looked up my reservation and said it was cancelled but not refunded. He finally issued the refund.I wouldn’t wish this place on my worst enemy. They take reservations without adequate inventory to fulfill them, they’re rude, condescending, and dishonest — not to mention the location itself is run down and dirty. I can’t imagine their vehicles are clean and safe, assuming anyone can even get a vehicle from them. STAY AWAY!
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November 2023 by ReNita Brewer
Too slow!!! Made me late for my destination and I was ON time to pick up my rental car!! I had a reservation for noon .. at 1225 the car was getting detailed and at 1230 the car left for gas smh !!!! Bad business!! Especially when they charge by timing so they should know a person is on a scheduled time frame when renting a car
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November 2023 by Greg Dietrich
Budget rental provided fast and courteous service, which seems to be the exception now days. Enterprise could learn about customer service and loyalty from this team at Budget. Needless to say, Budget is now my go to car rental agency.
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November 2023 by Laura Feld
Great experience from reservations to pick up and drop off. Would definitely use them again!
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September 2023 by Chris S.
This place is absolutely horrible. I know there are not many options for local rentals, and not good that this is both Budget and Avis in a combined office, so two equally bad options.My experience was almost unbelievable. I made a reservation at The Colony Budget office through Expedia in the morning to pickup that afternoon. Shortly after I made the reservation, the office called me to let me know that even though I had a reservation, they had no cars and would not have a car for me that afternoon. I was not happy, but told them to cancel and went back to Expedia and made a reservation at the McKinney Budget office. Having been told by the other Budget office that they had no cars, I proactively called McKinney to make sure they would have a car for me. They said no problem will have a car for you. Problem solved, right? Wrong! Fast forward several hours to about 30 minutes before I was scheduled to pick up the car, the McKinney Budget office called to let me know they did not have any cars. I told them that I had called that morning to make sure they would have cars and was advised that they would. The agent who called said that if the phone rings more than twice then the line transfers to the central reservations and they have no idea if there are cars or not. I said the person answered on the first ring. I have been renting cars for 30 years and know if I'm talking to central reservations or someone at the local office and let her know that. She got a little snippy and let me know that regardless of who I talked to, they had no cars. She also said this happens all the time, every day and that she routinely has 10-15 angry customers for which there are reservations and no cars. She also said that since I made the reservation "last minute," that she had no obligation to get me a car. Evidently for Budget, reservations are actually just suggestions for the rental office to get you a car. Ridiculous! I will never use the McKinney Budget office, and unless there is no other option, I will choose any company other than Budget. I suggest you do the same.
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September 2023 by Jennifer Beyer
Everything was fine with this rental, great car, great pickup and return location, no issues, until I got my credit card bill. I was charged an additional $90+. Went back to the location to find out why and was told I kept the car an extra day. I actually returned the car about 4 hours early. When I returned the car, they were very busy and the woman asked if I needed a receipt or if my pickup documents were okay. Stupidly, I said they were okay. Lesson learned. The location said they couldn't adjust; I have to call corporate. Luckily, I had my gas receipt from up the street to show what time I filled up so they said they would adjust it. I haven't gotten my credit card bill yet to confirm, but I'll take them at their word for now. Everything else was fine. Just make sure you get a receipt.
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August 2023 by G A
When renting a car through avis /budget it said unlimited mileage when i return it i get charged mileage since when ? Whats the point in renting if your having to pay cleaning fees and mileage fees
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August 2023 by Chuck Collins
The Budget Rental Car McKinney TX location always does a great job. Great cars and great staff! Highly recommend.
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July 2023 by Derrick M.
I don't know which location this van was rented from, but they about ran my wife, kids, and me off the road on July 2nd. They passed us on a shoulder driving easily over 90. Sorry it may impact your ratings, but please review the plate number on this date and don't let them rent from you anymore. They ran right through the red light after they passed us.
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July 2023 by Abdullah
I was supposed to get a Tahoe but they will give me an expedition instead. Don't make me pay for one thing then give me another thing.
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June 2023 by Justin Montenegro
Had a reservation confirmed online only to be told the “website doesnt work” so i had no car reserved for me. There was no note anywhere that website wasn’t working.
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June 2023 by Teri Hundley
I want to offer many thanks to the team at Budget Rentals in McKinney. They took good care of me in my car rentals, following an accident totaling my own vehicle. I highly recommend renting from Budget Car Rentals.
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June 2023 by Patricia Brown
Rented a vehicle from Budget at the McKinney TX location. It went very smooth and the staf were friendly, courteous and professional. Will definitely be using them again.