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April 2024 by Shana Westbrook
My husband placed an order for 20 wings with three different flavors. One of which is my favorite dry rub desert heat. Unfortunately it was nothing like it should’ve been. It looked as if they sprinkled the season on the wings and I didn’t even get 5 as ordered. We called and spoke with the new manager, Sam. He was very apologetic and refunded the amount paid as well as a gift card. He understood our frustration, especially being this wasn’t the first time. We love BWW and have faith Sam will make a difference with the store.
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April 2024 by Andrea Loscerbo
The WORST! Our server brought us food we didn’t order & when my friend and I went to split the check, the server charged MY card twice. I had to call 2x to request a refund for a purchase I did not sign for or authorize. I ended up having to dispute it with my bank as the management is just as incompetent as the server. DO NOT GO HERE. A week later I STILL have not received a full refund.
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March 2024 by Drea Vargas
When ordering from Door Dash, we placed an order, then 30 minutes later canceled. Reordered and then 20 minutes, canceled. Are they running out of product? Then it was a battle to get funds back. Be careful when you order from the app from this place. Not satisfied.
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March 2024 by Omero Mauricio
this place sucks ! just tay away.
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March 2024 by Maurice W2
Told me I had to pay for wings I redeemed with my points glitch in app. Fries were cold I had to send back burger was super dry and blend ill stick with my main
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March 2024 by Cristhian Coronilla
Girl at the bar had an attitude never going back other than that everything was
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March 2024 by Angela Covington
You can't put order in with online or the app. I called at leasteight times and no one will answer the phone to put in an order.I will have to go to the Plano location to get service.Parking: It just gets crowded quickly.
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March 2024 by Adim Zaazaa
Ordered wings, immediately noticed that some of the wings were COLD, and the rest was hot. Clearly my food needed some extra wings from some left over plate or loose wings somewhere, absolutely disgusting and unacceptable. Server didn’t seem to care, took the food back and that was the end of it, the place was nearly empty.
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March 2024 by Maritza Díaz
Walked in and it took the guy about 10 min to gather menus and sit us down, second the place was filthy and our booth and menus were sticky and dirty table was too. Server greeted us and brought our appetizers which was fried pickles mind you they looked disgusting. Never going back we left. Don’t recommend this place go to another location.
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March 2024 by Jesus Mora
Both lady’s working as servers did an excellent job, even the guy server taking orders to the front for “to-go” ordersBut the modelo draft beer tasted like crazy guys draft beer (flat, disgusting, not good)The wings were kinda warm but not freshly hot as plucker’sThe fry’s were stall (cold and old) server got us fresh one asap tho.Usually make home before making a stop but not tonight.Parking: Clear parking lot, maybe because too many bad reviews and experiences??
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February 2024 by PK
My favorite go to place!
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February 2024 by S W
I was visiting from California and we walked in to order takeout.. 12 wings, a burger, and fries.Service was slow.. asked the desk about my order and was told not ready yet, waited an additional 10mins after asking 2 additional times about my order only to find out that it was already sitting there behind the counter ready for pickup. On top of that had to wait an additional 5 mins because they forgot to add the fries that came with the burger and the container of fries looked like a half-order.Also the burger was very dry
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February 2024 by brent staten
Man the customer service and quality of food is hand in hand pretty poor. I went here back to back including Super Bowl Sunday and had basically the same experience, hence my review. Super Bowl Sunday was a special circumstance which I won’t dive into but on my return trip Monday lunchtime, I noticed there was only a small crowd of people; possibly 10 tables set out of 25/30. Myself and another gentleman were standing at the front waiting to be addressed for over 5 minutes. Like, where is the hostess?? Granted my order was ready at the time I arrived at the counter but it was supposed to be ready @or around 12:10 according to my online order and I arrived at 12:09 because I like my food hot and ready. Mind you I had to wait the 5 minutes for the hostess, so food never got into my hands until 12:18. What room e for surprise is that once I got to my car and checked m food, fries were already cold and wings looked like they had been setting for hours. No huge biggie I’ll just heat it up a little bit when I get home(literally 2 minutes away) but the kicker here is that I asked for a single ranch and they gave 6! Blue cheese. Like why? Would you waste that much product on a one person 6 wing meal and get it wrong on top of that! #makeitmakesense
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February 2024 by Gee Money
It’s Friday feb 16 almost 3 pm the blond working the front really sucks , she had a really bad attitude and was complaining about working on a Saturday the whole time , even threw my wings to go and said here u go sir , really rude
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February 2024 by Bodega Mouse
I ordered a 10-wing combo with fries and ranch. The app gave me the wrong time estimate. Food was already done with no notification. The mix of classic wings had yo be the driest wings I've ever had. They were overcooked instead of tender/juicy. It was a struggle to eat them even with ranch. The ranch cups were also mostly empty. I wanted to give this location a chance instead of the nearby Wingstop. Big mistake.
