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September 2023 by MARY LOU Mcdonald
We have had nothing but negative experiences at this bank all because of this one branch manager! She does not have enough knowledge, nor the correct attitude to manage one person much less a bank branch. I mean this girl is absolutely rude and nasty and will give you the wrong sigh and then say something disrespectful. Look it all in one star reviews and it is all because of this manager. The girls at the window have been very kind to us but when we have a problem we’ve had to go to the manager and it’s horrific. Please listen to customers and get a new manager in here, we have a serious, serious issue with her, but it is just too long to put on here as part of the review. Please just find a new branch!!!
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July 2023 by Corey Myers
When you call the bank, they should be answering the phone not automated
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July 2023 by Jawad Malik
This location is the worst in customer service and on the top they make lies just so they don’t have to help anyone with their questions. Please provide these employees with proper training how to talk to customers who have their savings and business accounts with chase thanks
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June 2023 by Patrick M M.
Wrote a check to a contractor on 15 June The money was debited from my account that day The bank withheld his money until today the 28th because they weren't sure it was a valid check while they sat on the man' money for almost two weeks
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June 2023 by Katie S.
I'm only giving one star because ALL of my card information was stolen MINUTES after I left this branch. All my credit cards and my debit card I transfer money to from a different bank had fraud on it within 2 hours after I left. I do not know what happened, I liked everyone I spoke to while I was there so I feel bad giving them a 1star bc the people who helped me at the branch did their jobs. But I had over $2500 worth of fraud on accounts spanning several different banks and the only similarity was that they were discussed AT THIS LOCATION. I don't even know what to say other than this is ****ing ridiculous.
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June 2023 by Claire Grant
If I could give them a zero I would. Manager was there and did not even welcome me in or tend to me at all. Every single one of them in their offices saw me and didn’t say a single thing. They’re rude people. Worst customer service in all of the state. Do not ever come here if you want efficient service. They suck. Period.
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June 2023 by live you own life , be your self
The worst customer service ever, I’ll try ,I was told to bring some documents over at any branch ,I was nearest To …And one of the m in McKinney the adress number starts at 2091 the manager from this branch it’s has a negative attitude with no class, my experience was really bad that I will not recommend it to anyone , chase consider a prestigious type of bank as a customer we spect the best customer service…..
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February 2023 by Jackie Y.
You can call three times and apparently nobody works at the branch definitely the kind of service you want from your own bank. Apparently nobody works there.
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December 2022 by Augustine Lisai
Asked to speak to a banker about checking accounts & they didn't have anyone there to answer our questions knowledgeably. Wasted our time getting nowhere in not helping us open a new checking account today.
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December 2022 by Augustine Lisai (Smokey)
Asked to speak to a banker about checking accounts & they didn't have anyone there to answer our questions knowledgeably. Wasted our time getting nowhere in not helping us open a new checking account today.
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August 2022 by Ali Saffar
The worst bank that I ever worked with it is not the branch but it is the whole chase bank. They close my account and send me a check with out even telling me why, I called the customer service and they said we don’t know why???
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April 2022 by Carolina Garcia
Worst location by far. This is the third time we are turned away. For two which we made appointments for. Today is due to having no bankers. They don’t understand people taking off work to attend these meeting that are hard enough to get as it is. Do better!
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April 2022 by Hiko Txs
Worst location so far. Their atm is like mcdonalds ice machine never fix it it alwasy broke down
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February 2022 by John Butts
It's a bank. They tend to be understaffed like everywhere else, but if you are patient and polite you will be treated well.
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January 2022 by Corinda Sawyer
If I could give 0 stars I would have. They let me verify a cashier's check given to me by their customer. Then got disconnected called back over and over for an hour. No answer they leave a recording telling you to call someone else
