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June 2024 by JOSE MIRANDA
I will never ever go back to the location I’m trying to make a deposit for my house and this lady tell me they can’t do that because they can’t deposit cash money ?? she was mad or something I been making deposits for 4 years and today I can’t because this lady said if I’m not partner with the account I can’t deposit ???? and her supervisor same he said the company is not doing right getting cash deposits ???
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June 2024 by Open The Window
Terrible banking experience. They stagger overdraft fees over the week and hit all at once. The help desk is sparsely helpful, and frankly I’m just tired of dealing with the nonsense. I’m moving to frost.
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February 2024 by Sandra Froese
Very helpful in closing a checking account that had been hacked and opening another account.
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December 2023 by Karen Vasquez
Waited over an hour just to have Manager, Paul, notarize a quick form. Then got to hear a lecture about how limited they are on notaries and it takes a while to be seen. I have been banking with Chase for many years and this is the worst Custer service I have received from a manager for a simple request. Unbelievable!!
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December 2023 by Javier W.
Everyone at my Chase branch have been 5 star and stellar! helped me with a replacement card and it is appreciated always! Javier W.
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August 2023 by Hashmat Masood
I waited on a closed lane on drive ups (my mistake) and kept pressing the Call Button over and over but they didn't tell me that lane was closed until there was no one on any lanes but still I didn't hear from them. Then after a long wait the lady turned her mic on and told me it was closed while someone could've done that the moment I pulled up there or at least sooner.
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July 2023 by LIONHEART -
THE worst
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July 2023 by carl fleming
This bank is a joke!
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July 2023 by Gabi M
Worst customer service ever.
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July 2023 by Teresa Lyons
Horrendous service. Went in to open a checking account and waited and waited. Bank employees waked by my son and I standing in the lobby looking around and ignored us. There was a line at the counter or I would have gone there for help. I just wanted to open a checking account for my son. People came and went. After 25 minutes I went to one of the 3 employees in a cubical on their cell phones and asked about some help. I was told be had an appointment coming up soonand couldn't help me. That's fine but couldn't someone had told me that instead of playing on your cell phone? You could have saved me time.
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April 2023 by Jamie Proffitt
I would give them zero stars if I could. The service here is terrible. They are rude and have no interest in helping you with your account. From the tellers to the account managers. Investing in your staff is the lesson here. Do better Chase. You make money off of us because we are your clients. Without clients you won't succeed.
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November 2022 by T L
Sara and Kristi were great, the people that wrote discouraging remarks migh have been having bad days because these girls do not have bad days. They are always cheerful and nice to me. THANKS FOR THE GREAT SERVICE!
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November 2022 by Jerry Mcdonald
Just like all the other horrible reviews are on here. Add one more! Make no mistake it is the branch manager here that is the problem! Wife and I just received some information about an action she took and were absolutely floored. They will not answer their phones. What she did was despicable and needs to be looked into. Making assumptions with no merit is not the way to run a business. We will be following up! Stay away from this branch!My 84 year old mother is in absolute tears right now because of her treatment resistant depression and what this manager did. We need to get to the bottom of this!Shame shame!!!We will update this review as soon as we find more information on what all she did!
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November 2022 by D L
I am not sure the issues or circumstances with terrible reviews, but I have been inside this location a handful of times for various tasks and have never run into any issues with any staff member. Everyone has always been very accommodating and friendly!
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October 2022 by Divyesh Patel
We have locker with Chase at branch 4990 Eldorado Pkwy, McKinney, TX 75070 to 10years. Today I went to access the locker and the banker closed my locker without asking. We complained to the Bank manager but no help. Now, they cannot reinstate the locker. And we are private chase client.
