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June 2024 by Elaine Hughes
I am here at cricket and I was in desperate need of a new phone. This young man Justin has been outstanding and helping me with everything that I needed. He needs a promotion with this company because of his outstanding efforts.
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June 2024 by Bobby Uttal
Nothing to say
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January 2024 by Jerome Cotton
Nathan and Justin are great!!
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November 2023 by Kala Ash
Justin was totally professional and extremely helpful. The customer service department for cricket was so rude, I actually went into the store to cancel my service. After talking with Justin, he resolved our problems and we bought 2 new phones.
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October 2023 by Josh Torres
5 start was at Princeton store help me out got me in and out quickly
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September 2023 by Killian Derango
Justin could not provide with the information that I needed and then proceeded to act unprofessional by using profanity and not directing me to a more professional supervisor. I felt unseen and disrespected. And then directed me to BestBuy and knew “for a fact” they had the product I needed, BestBuy did not offer me anything but advice that my method should have worked and not have gotten cussed out. The Cricket store was closed and locked up for the day during business hours and when I called, no one picked up the phone. Absolutely unacceptable and repulsive manner.
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July 2023 by larry givens
Justin was very patient, honest and heard my needs so that I can make the best decision. He was very polite and knowledgeable. Excellent customer service.!!!!!
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July 2023 by Edison Lopez
I bought a car charger because my cell phone was already dying.
I told him which one I needed and he gave me the cable but not the adapter for the car, and since they no longer sell USB chargers and he gave me a USB adapter and a different cable, I go out to the car and see that it is not right
And I came back to tell them what was happening and only the one who sold me that told me.
I'm sorry, we can't change it because these are store policies and it hadn't even been 2 minutes since I bought it. How is this? It's a theft
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July 2023 by bryan barnes
Justin is the best, polite, courteous, patient and very knowledgeable. He demonstrated a willingness to help the moment I walked in. he has a tough job working face-to-face with customers day in and day out. He is an excellent example of what good retail customer service ought to be. Thank you, Justin.
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February 2023 by Lashanda Hollis
Justin s I give him 5 stars! Excellent customer service and he knows what his doing.! Good employe!
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January 2023 by Jazzy wazzy
No help at all. We got there and the worker was sitting in his car..I wanted to get a new line and he just didn't help anything at all
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January 2023 by Adrianna Garza
Justin was amazing. We were switching from Spectrum Mobile and were having such a hard time getting them to port our numbers over to Cricket. He was so patient and was even able to hold our stuff when we had to leave for a quick appointment and come back. Highly recommend this location and Justin as a representative that will get you what you need so you can leave happy.
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December 2022 by Josh Smith
Came in today and Justin was really helpful very cool guy, if you need good customer service and no b.s. he will for sure get you what your looking for.
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November 2022 by Miranda Kroes
Justin is an angel. Yall, when I say he has the patience of a saint I mean that with everything in me. I went in on Monday, had issues (on my end) wasn’t able to get a new phone but Justin told me to come back tomorrow (Tuesday) and we would get it sorted out which was the best course of action. Came back at about 3 and this man patiently worked with me through all the issues I was having until FIVE THIRTY. This man deserves a raise & a bonus too ? but seriously, if you need anything & you have cricket go to the one in McKinney. I live in Plano and will definitely make the trip back to this cricket store if the need ever arises. Thank you so much Justin! You are phenomenal, keep doing what you’re doing!!!!
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July 2022 by Luana Gonzales
Nice dude. Had lots of patience for a customer that was clearly annoying.
