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February 2024 by Hank Johnson
Have been a customer for yearsThe staff is experienced, very helpful & work hardThey sell “the right solution” vs upsellingGood inventory on site supported by stocking warehouses in DFW.5⭐️ location ( heads up they’re always busy)
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February 2024 by John King
A big shoutout to the Discount Tire team. Stopped in yesterday to get a blown tire replaced. Sales Rep asked whether I had bought them there and had Road Hazzard. I had no idea, but he checked the system using my cell # and yep I had both. So it cost me a total of $ 16 bucks. The money I saved was based on the honesty and checking of a good guy. Everything went fine, and I'll always remember why I choose Discount
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January 2024 by John Schilberg
This Discount Tire store should be the model for every tire store. Excellent appointment scheduling, timely updates, and professional service all the way through. I'll never buy tires from anywhere else. I'm a Discount Tire customer for life!!!
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January 2024 by John Plate
I came in having had a bad day and I was being very unreasonable. Chris and Nick were more than understanding and helpful in a stressful situation. Been a customer for years and will continue to be.
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January 2024 by Larry Mann
As of this writing, I've been sitting here in the business two and a half hours, half an hour beyond the estimated completion getting a warranty tire repair, and my truck has not been touched. Apparently repeat customers with issues are not a priority, and possibly are just completely ignored. Not happy.Update: 20 minutes later, still untouched, while 7 people that got here after me are already out the door, and they were walk insSecond update: the appointment that was supposed to take an hour and a half took four, and here I am six hours later at a different location, expecting a 4 hour wait, because the McKinney store didn't fix it the first time. These guys at the 121 Plano store are doing what they can, but I'm beyond pissed.Summation: the 121 and Custer location really went above and beyond fixing my problem. Elevating overall review to 3 stars.
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January 2024 by Kendall Black
I’ve never been disappointed with this place. The service is great, quick and more affordable than other shops. Thank you Discount Tire!
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January 2024 by Marcella Anastasi
If you come here, the person you'll DEFINITELY want to see is LORENZO! This guy goes ABOVE AND BEYOND for you and he's also SUPER nice. Do yourself a favor and trust me because I'm very picky when it comes to customer service hospitality (Yes, I've worked in customer service hospitality before and know how it should be done) LORENZO is THEE guy to go see. On a scale of 5 starts, Lorenzo is a 10!
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January 2024 by Greg Gorman
Been going to these guys for years, always great service, and great prices. No matter what time of day. It’s usually a pretty quick in and out.
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January 2024 by Tina Shults
They are the nicest people ever! Repeat customer.
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January 2024 by Becky Zimmerman
Guys are busy and work fast! Friendly service on an update to something I purchased!
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December 2023 by Altaf Adil
I took the appointment for tire change and it was a seamless experience. Not much upsell for this or that replacement and in and out in just about 15 mins.
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December 2023 by Ronald Frazier
This Location was beyond amazing. The team was very professional and took care of my vehicles within an hour. They were pretty busy so this was a pleasant surprise to me.
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December 2023 by Kat
Got an appointment, they had me in and out quickly. Others had to sit for hours if they didn't get an appointment.
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December 2023 by Nickeama Noys
Jorge was a very cool observant guy.. He aired my tires today but I was going through something and said the right words for me.. Keep employees like him! Thanks
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December 2023 by Jonathan S.
Just needed some simple air in my tire. I would gladly do it myself but it's clearly written on the machine "employees only". So I sat there and waited, waited some more, and then waited a total of about 15-20 min. No one came over to me. Just sitting in my car looking like an idiot. Meanwhile, I'm watching 8 employees in there. 2 are working on a car/tires and one other one was showing a customer. The other 5 morons just walked around aimlessly. One moron was walking around eating something as well. I didn't get acknowledged once. Not ONCE. Worst place and service. I'd go somewhere else because you won't be helped.
