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December 2023 by Laura G.
It's important to read reviews. Read this- They have had our car for the last 9 days. In those 9 days we have had no more than 2 updates. Stephen was our assigned service advisor, never available to so much as text an update or take calls. The director or manager, same story. We are a family with small children who count on the vehicle for transportation to and from school. My husband is in the military and had to leave town for drill duties. This is unacceptable and quite honestly embarrassing that nobody can offer a curtesy vehicle, an update or at least an apology. Currently we are waiting for the return of the vehicle which funny enough is taking longer than it should. Do NOT bring in for service unless you have a long term back up plan for transport.
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November 2023 by Kinsey H.
I made an appointment for an oil change. They didn't actually do it. They did a recall on my car instead. Took a trip with the family only to figure out half way thru that they didn't do the oil change. I also asked for windshield washer fluid that wouldn't freeze in cold weather and they guaranteed me that is what they put in. Drove north to freezing temperatures to find my washer lines frozen. Never again will I use this dealership.
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October 2023 by Jimmy D.
They only post the 5 star ratings on their website so.......I bought my truck in 2020. It had a bulletin on it which I did not know about and apparently the Chevy people don't tell you about it. It's basically a recall that they don't wanna pay for and then they just make you pay for it later down the road pretty shady and absolutely no customer service when you try to talk to these people. The bulletin was for transmission fluid. I took my truck in because my transmission was slipping. They said the bulletin needed to be done first before anything else could be done so they want to charge $650 and it didn't do anything it wasn't the fluid but they're still charging. On to replace the real problem the torque, oh another $200 covered under warranty though. Plenty of Dealerships out their please don't use this one. customer service should be number 1. At this place I don't even think they know what customer service is. It's pretty sad that this company chose to cut costs so much and put it on the customer since Covid shutdown.
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September 2023 by Steven J.
My 2021 Silverado has been with their service department for 10 days now for a single fuel injector to be replaced and I'm still being told it's not ready yet. The fact that it's already gone bad with only 30k miles is bad enough but for El Dorado Chevy to show absolutely no sense of urgency as well as zero communication is the cherry on top. Do yourself a favor and drive a little further to Holiday Chevy where they actually care about their customers.
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August 2023 by kellee p.
Amazing experience trading-in and purchasing a new car from El Dorado Chevrolet!! From my patient, knowledgeable, and kind salesman- Jorge Juarez; to the professional and kind finance whiz - Brandon Young. I'm a single mom trying to get a payment that fit my budget. They were never pushy, just helped me find all the best deals with the incentives that I qualified for. They have quiet a few great deals, so I had many great options!! Jason in the finance department was amazing too. He worked and reworked options and numbers to find a car that I could afford. Love my Truck!! Amazing staff. They all look happy to be there and they were all helpful and kind. Will be a loyal customer for life!!!
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July 2023 by Kaye C.
I've got 2 words for people who need a new car--Jack Taylor!! Jack was an amazing salesperson, professional, friendly, competent and efficient. This may have been the easiest car buying experience we've ever had. We had Matthew help with some things at the end of the process and he was also very nice, helpful and personable I wish the man we dealt with in financing was friendly. He was so cold and unfriendly especially when we had just dealt with Jack. Love the new truck!
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June 2023 by Samantha V.
Our family can not thank our salesman Jack Taylor and El Dorado Chevy enough. We came in with a unique situation where I had just bought a new car from a different dealership and hated it. Jack went above and beyond to not only get me into my dream SUV but also helped us out with buying my husbands truck. Jack made it happen when no one else would. We will be referring all of our family and friends to Jack for their future car needs. Wherever Jack goes, the Seaberry's will follow. Never had an experience like this anywhere else. So pleased. Thank you Jack and El Dorado Chevy!
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June 2023 by Juliana S.
I inquired about a vehicle I was interested in, and I guess I didn't respond quickly enough, because I received this unprofessional email from the sales rep, Brad Fales. I will not be doing business at this location- if they treat their potential customers like this, I feel bad for their current clients.
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April 2023 by Mark C.
I took my 2003 Chevrolet Tahoe in to have alignment done on it and I was pleasantly surprised that I my vehicle repair was going to be a lot less than what was quoted by another service provider. Honesty is so beautiful. My service person (Michael McDonald), has always been a "straight shooter" and this is exactly why I keep coming back to El Dorado Chevrolet.
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August 2022 by Jeremy S.
Worst dealership in the history of automotive dealerships. Deceptive is the best word to describe El Dorado Chevrolet. There are many Chevrolet Dealerships in the DFW area and I would suggest any of them except for El Dorado. I don't care how bad the other may be they can't be as bad as El Dorado. I waited for a month for my 2022 Bolt EUV to be delivered and was excited to pick it up at 2:00 pm today. The MSRP $38,145 so with the Chevrolet $6300 rebate and the $500 Educator's discount the price Should have been $31,345. They charged $589 for window tinting, a little steep but okay. Total before fees and Taxes should be $31,943. But not, it at El Dorado motors. Been working in this deal for a month and no one said anything about a $2500 "market adjustment." The price was now $34,443. They claim that everyone does this but they don't. I drove to Classic Chevrolet on Grapevine and. I market adjustment. Ordered a 2023 for the same price without the extra $2500. Listen, I understand that some people get off on greed but at least be honest about your greed from the very beginning. Don't lead people one and tack it on at the end, on the day of pick-up. Deceptive, unethical and liars. Go anywhere but here. Hell, I would even suggest going to Oklahoma over El Dorado Chevrolet.
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January 2018 by Malvado !
Atencion perzonalizada y personal altamente calificado.
