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February 2024 by Ross S
I stopped in last weekend to look at a car and ended up making a purchase on my first visit. It was a great car buying experience with Santiago. He was professional and helpful. Santiago also went above and beyond to make my trade in experience easy for me too.
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January 2024 by Javroop Badlia
Purchased a brand new vehicle in 2022 but not only was the price upscaled by 25% of the msrp it was also void of any mats or the like. The price was advertised as being ~15 but was given to us for over 19 even with a down payment. Due to needs I had to unfortunately pay. When I requested for the mats, they simply let me believe that I would get them but I never heard from them again. I think they thought I sold them or something since it was one of the cheapest cars in the lot. Lastly is the fact that only the dude signing the papers in the back was nice to me, everyone else was rushing me and being rude treating me as if I’m a child and not worth their time.
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December 2023 by Jennifer Frantz
Brad was fantastic to work with. Brad was very knowledgeable, and unlike most salesman he was not pushy at all and was easy going. He actually made our car buying experience enjoyable!
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November 2023 by Ron Tews
Great experience with their sales associate Brad. Closed the deal with a trade in all remotely, had it delivered all detailed with a tank full of gas. They will be my first choice when I’m in the auto market again!!I had to come back and add more, so it’s the next day and I realize I left a bunch of personal items in the center console storage. I send a text to Brad and ask if he’d check if still there and if he’d be so kind to mail it to me. Just as I had hoped Brad took a photo of what he’s be sending back! That is one honest individual with great integrity and character, speaks volume to the entire organization!!
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September 2023 by Tommy Burk
Buyer Beware: Scam Alert!! El Dorado Motors tried to SCREW us over. Our family drove 300 miles from Kansas to look at a 2023 Malibu that had a posted and emailed price of 23,745. When we get to Mckinney they presented us a base price of 24,745. Then proceeded to add accessories fees for things like 800.00 for window tint and a protective coating inside and out. The accessory fees came up to another added 1800 +. When we told them we did not want the accessories they told us they we already put them on the car. We brought attention to the minor detail that the windows on that particular car were not tinted. They still refused to budge on the added cost. Not only would they not budge on the added ridiculous extra fees but, even after we forwarded the email THEY sent us before our 300 mile trip, and a screen shot of an auto trader ad with a price of 23,745, they still were committed to the base price of 24,745 they threw on us after we arrived. We walked away and ended up at another dealership with better customer service and values! Take it from us, save yourself some stress and find another dealer to buy your vehicle!!!
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September 2023 by TGUN’s B
Buyer Beware: Scam Alert!! El Dorado Motors tried to SCREW us over. Our family drove 300 miles from Kansas to look at a 2023 Malibu that had a posted and emailed price of 23,745. When we get to Mckinney they presented us a base price of 24,745. Then proceeded to add accessories fees for things like 800.00 for window tint and a protective coating inside and out. The accessory fees came up to another added 1800 +. When we told them we did not want the accessories they told us they we already put them on the car. We brought attention to the minor detail that the windows on that particular car were not tinted. They still refused to budge on the added cost. Not only would they not budge on the added ridiculous extra fees but, even after we forwarded the email THEY sent us before our 300 mile trip, and a screen shot of an auto trader ad with a price of 23,745, they still were committed to the base price of 24,745 they threw on us after we arrived. We walked away and ended up at another dealership with better customer service and values! Take it from us, save yourself some stress and find another dealer to buy your vehicle!!!
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August 2023 by Mikal Smith
Worked with Brad Fales on getting into a Durango that I wanted. He was people centric, not pushy and very informative. We were allowed to feel like we were driving the process. I was pleased with my overall experience and the vehicle I left with. Upfront and honest service. Will definitely be back in the future and will recommend to friends and family. Brad did a terrific job. Thanks Brad!
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August 2023 by Ashik Uthaiah
I had an outstanding experience at El Dorado Motors while shopping for a car. Amongst multiple options, the exceptional service I received at El Dorado made my decision crystal clear. I am incredibly grateful to Brad for assisting me throughout the purchase process. His patience and ability to provide clear information about the cars were truly commendable. Having various options presented to me was immensely helpful in selecting the perfect car for me. The entire transaction was seamless, and Brian's expertise in handling the finance made everything hassle-free. I am absolutely in love with the car and couldn't be happier with the overall experience at El Dorado Motors. Thank you, team!
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July 2023 by Kelly Brozo
We dealt with both Brad and Kevin from the certified pre-owned division. The service from the time we got there was first class. The team greeted us warmly and when we met with both of our advisors, they were knowledgeable and great partners. We then met with GianCarlo from the finance team who helped curate the best scenario available to us. El Dorado Motors were wonderful to work with and we look forward to returning to the dealership for all of our new vehicle’s service needs.
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July 2023 by jd laughlin
This was my first vehicle purchase from a dealer. I received a good deal even before we negotiated price. Brad was a wonderful salesman that I still believe would take care of us after the deal is done. His manager Brant was great behind the scenes approving such deals. Brandon was our finance guy and did good to lower our rate and give us a good deal. I drove 5 hours to this dealer and would happily do it again even though I have hundreds of large dealers within an hour of my home.
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July 2023 by Mike Gillespie
Great experience working with Brad, Carlos, and Paco. Friendly and low pressure. Brad was understanding of our concerns, made his recommendations, and the team worked to get us out at a number we were comfortable with.The last few dealerships I've worked with were less than pleasant. I would recommend Brad and team to anyone looking to buy a vehicle.Bonus shout out to Costco for their car buying service. You can tell they care about their member experience in the quality of facility they work with.
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July 2023 by Kenneth Brown
tried to buy carOnce again a dealer advertises $28,900 and wants $31,700 really. It's OK to lie for this dealer and a lot these days. They also somehow have a pompous attitude and act like it's you. It's not you. Don't buy from liars. Try to get price before you go. The price you write the check for, you won't. They are not acting in good faith.
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July 2023 by SteveandJo Rutt
Had an incredible referral to El Dorado. Got my pre-approval and expectations set with Keven Perry, had a very knowledgeable and time-efficient salesman, Brad Fales, and got the paperwork done with Giancarlo in Finance. This is our second purchase with El Dorado Chevrolet so we already knew to have high expectations. I’m thrilled with the deal I got on my Equinox, even finding a good price with the features I wanted. Will buy our future vehicles here too.
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July 2023 by Michael Mitchell
I’d gone to Galleria Chevrolet and the disrespect was hard to forget. I went to Eldorado Chevrolet - and from the moment I walked in I felt as though my presence was welcomed and I was treated very well. Brad Fales was the salesperson and let me tell you - he’s hard to beat - very detailed - caring - and made the process a breeze. Finance met my needs and that experience was wonderful as well. Overall 5 stars for outstanding customer service! Thank you Brad and the entire staff at Eldorado Chevrolet! Love my purchase!
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July 2023 by Dawn Tipps
I had the best experience at this dealership! They were all very personable and professional. Brad was my salesperson, Brandt was the sales manager and Felipe was my finance person. I highly recommend this dealership!!!