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November 2025 by Estella Castillo
GREAT SERVICE
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June 2024 by G. H. (xFalconFixer)
DO NOT GO HERE EXPECTING PROPANE TANK REFILL.
Google shows this location as where to get propane tanks refilled. They DO NOT refill propane tanks. The corp customer service is useless.
What a waste of time thinking I'd get my tank refilled.
UPDATE: I suggest Ferrell Gas update the Google Maps information, stating the McKinney, TX location does not offer propane refill. In addition, you could post a sign on the locked entrance gate. That would help customer communication and not waste our time.
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June 2024 by xFalconFixer
DO NOT GO HERE EXPECTING PROPANE TANK REFILL.
Google shows this location as where to get propane tanks refilled. They DO NOT refill propane tanks. The corp customer service is useless.
What a waste of time thinking I'd get my tank refilled.
UPDATE: I suggest Ferrell Gas update the Google Maps information, stating the McKinney, TX location does not offer propane refill. In addition, you could post a sign on the locked entrance gate. That would help customer communication and not waste our time.
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April 2024 by Lynn Overman
My experience with FerrellGas has always been good! To start with, we were with a competitor who could not be relied on when we had a gas leak from the tank. Wouldn't do a thing about the leak. Gas was spewing heavily. So, we called Ferrellgas, got a quote, and in a week's time, we had a new tank and service. The installer was great as well. The customer service when called has always been friendly. They even told me up front when to expect delivery. When I put my order in, then I know when in the month the driver will show up. Our last delivery was great! The driver was friendly and answered all my questions. Love these Guys!!! Couldn't be happier. BTW...the competitor just showed up this week (after a year) to pick up the leaky tank.
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April 2024 by Joe Marek
The operator was friendly and seemed competent however staying on the pavement was not a priority as evidenced by the ruts left on the wet ground in my yard.
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December 2023 by JARED RUMBO
Worst customer service can’t talk to anyone here in this state will never use or recommend
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September 2023 by Casey Thistlewaite
Horrible service/bookkeeping!!
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September 2023 by Thistlewaite Casey
Horrible service/bookkeeping!!
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August 2022 by David R
Very dependable! we don't have to worry that we'll run out of gas
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December 2020 by J C
Great place
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December 2017 by Debi Ladd
They have done a great job for us. I love that they send out coupons for discounted prices. These reviews confuse me!
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December 2017 by Shannon Cole Veloz
Worst customer service ever. Women in the phone are rude and they take your money and a week later there is still no delivery. Very poor company indeed.
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December 2016 by Tom Cow
Horrible service. They never deliver on time, and up charge every trip. Office staff are idiots with absolutely no customer service skills. The drivers are the laziest bunch of asshats around, who can't complete their scheduled calls in the time allotted, and make lame excuses about not delivering. Stay away from this sham of a company at all costs.
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December 2015 by Margie craft
Determination
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December 2015 by Tyler Franklin
Terrible Customer Service I have been out of propane for a week now since they have deducted the funds from my account. I understand we have had bad weather, roads conditions, & understand safety for there drivers but it is not like this weather had came unexpectedly. Very little to none follow up / updates on when to expect it & you can usually add a week in addition to when they tell you it will be filled. I would recommend staying away & using a different company.
