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June 2023 by Jeremy May
I decided to switch banks for my company 4-Tex Softwash. I did some research and found First United Bank. I noticed they had almost 70 reviews and they were all great so I decided to swing by. They definitely lived up to their rating. I forgot the name of the gentleman who opened the account with me. But he was a pleasure to be around. Quick, helpful, knowledgeable and good customer service. I’m glad I made the switch and look forward to bank with them into the future.
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May 2023 by Jenny Chen
Came in on a Saturday 5/6 through the drive trough for a deposit. They only open from 9-12 a three hour day. She didn’t say hi or anything not even a smile. I said “May I make a deposit please” she said “ok”. Didn’t ask how much, which is not a big problem just unprofessional. I made the first deposit and forgot I had other money I need to deposit as well so when she came back I said “I’m sorry may I make a second deposit” which was only a small amount. She got annoyed and went “Next time just hand it to me all at once. Please”. Just because you added a please doesn’t mean it makes you polite people can hear the annoyance from your tone. It’s only a small amount, not too much trouble you got it done in 2 minutes. Nothing was horrible but the entire experience was not too pleasant and very unprofessional. An ATM would have had a better attitude.
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May 2023 by Mark Bunting
Bailey is awesome. She greeted me when I entered the lobby and even offered me coffee or water! Friendly, attentive… Professional…GREAT BANK!
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February 2023 by John Rabara
Julia and her team are outstanding. I look forward to continuing are partnership with First United Bank!
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November 2022 by Ree Balleza
It was a pleasure to work with Mr. Hawkins and his staff at First United Mortgage Group, Mr. Hawkins was responsive to all of our questions and dependable in accomplishing the task at hand. We were most impressed by him looking out for what was best for us and kindly locked the rate giving us time to complete the underwriting process for our new construction loan to close before the rates rapidly increased. We would happily recommend First United Mortgage Group if your in the market for a lender.
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November 2022 by Tiara Morris
We really appreciate David working with us through our construction delays especially during this time of high inflation. We are moving into our dream home and couldn't have done this without his help! Thank you David!
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November 2022 by Veronica Mendez
David Jordan was awesome in giving us the knowledge and advice to feel confident about the decision making process of our loan.
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October 2022 by Reggie D. Walker
I recently moved from Little Elm where my home bank was the branch on Lebanon. The staff at that branch are always friendly and personable.That said, I have recentky moved to Frisco and the Craig Ranch branch is my new home branch. Today I went through the drive thru to perform a withdrawal. The teller whom advised that his name was Trey was highly unprofessional and lacked the proper etiquette that one should display when working a drive thru.He also lacked active listening skills. I asked for a withdrawal slip and he sent a deposit slip. He never apologized for the simple mistake.Moreover, he finally proceeded with my request. When he sent the cylinder back with my cash, he never said thank you, have a nice day, NOTHING!With the growth that First United is experiencing, they should truly try to live by the morals that Greg Massey claims this bank lives by and not get too big to where customers feel like numbers verses people.Highly disappointed in this subpar customer service and resolve. I hoping to see better customer service from this branch.
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September 2022 by Brian Moser
Mr. Hawkins and his team are great! They were able to answer all of our questions with great explanation to help us understand. I'm convinced that they dont sleep because they were always available to help. We highly recommend Mr. Hawkins and his team!
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July 2022 by Vinay Talasila
Lady in the front desk is so reckless to answer my question. Bank should improve how to talk to the customers. This bank lobby is closed on Saturdays and they never cared to remove the Saturday's lobby hours on their front door. Please fix this so that customers will not face any problem thinking that lobby is open on Saturdays.
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June 2022 by Taylor Cook
I had a wonderful experience with Michael Hawkins. First time buying a house and I’m glad I chose his company. Any question I had he explained in a manner that I could understand and made sure everything was handled in a timely manner. I would highly recommend his company for your next home loan.
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March 2022 by Sean Hall
Highly recommend for contstruction loan. Havent dont any other loans with them yet, but based on how they great they did, they are my go to lender moving forward. They offered the best rates, one time close, and a smooth process over all.
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July 2021 by Steve Armstrong
Very cooperative, helpful and thorough. Made the process very easy.
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March 2021 by Nicholas Lee
Great experience with First United & David. The process of getting a Construction Loan was very quick, rates beat my longtime bank, all estimates were accurate, very knowledgeable and a good alternative if you want a more personalized experience.
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March 2021 by Mark Christenson
Used David Jordan for a loan. He and his team were fantastic—professional, pleasant, and kept me informed throughout the process. Would recommend without hesitation.
