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April 2024 by Eian Green
Very pleasant and informative staff!
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March 2024 by Dani Corbett
I am weary of dentists due to bad prior experiences, but have had a great experience at this practice. The staff are all very friendly. They were upfront and honest, I did not feel like I was being sold any more than what I needed. I had an unexpected reaction during my filling and Dr Basit and the tech were very sweet and patient with me. They took great care of me during an embarassing and vulnerable moment. Highly recommend them!
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March 2024 by stacy Osorio
Excellent customer service...extremely friendly....everyone made me feel welcomed and like they knew me for years & this was my first time there
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March 2024 by Jackie Bronson
I hate the dentist but I love Dr. Basit! Makes me comfortable and takes great care of me. Plus she always remembers to ask me about my kids. Feels like family!
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February 2024 by Sharon Reeves
The office staff was great, friendly and helpful. The facility was very clean and neat.Dr. Diane Nik was very nice and professional. I look forward to seeing her quality of work.
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February 2024 by Tammie Rogers
I come to monarch a total mess from another dental,I had all teeth pulled out and was devastated and needed teeth,the place I came from tried to give me teeth that was off set and real gummy.Dr Basit & assistant Christy @ monarch took me in and nailed it on first try.they are awesome and the reception is so nice and they go over what you would expect.
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February 2024 by Deanna Jones
These people were AMAZING! I don't think I have ever had a better experience at a dentist. I had a tooth pulled. Dr. explained everything to me. They made sure I was comfortable throughout the whole process. I would recommend this Monach Dental to everyone.
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January 2024 by John Rogeles
Professional, kind, friendly, and easy to talk to! I feel confident in their skills when they work on my teeth.
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December 2023 by Lisa Reilly
The staff at this location is so friendly and professional!!!!!! Would recommend Dr Basit for any dental procedure. She is the best!
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December 2023 by J M
Christopher (extention 6364) refused to verify the out-of-pocket costs for people on the Humana HI215 HMO policy. Even after I explained to him multiple times (as he interrupted me each time) that I was not looking for a treatment quote, an estimate for treatment, or a diagnosis; he continued to state that he could not confirm that Monarch would honor their contracted rates with Humana. Instead he tried to get me to come in for an examination and said that the rates they charged people on the Humana HI215 would be based on the diagnosis rather than their contracted rates with Humana.I explained to him that I was calling, at the urging of Humana, to confirm their rate sheet with the dentist. He refused and either couldn't understand, or didn't want to understand, that I wasn't looking for a treatment quote but rather a simple confirmation that they would honor the rates that they had contracted with Humana.Regardless of this, Christopher insisted that the *rates* for a given procedure (ADA dental codes) could change based on the diagnosis, even though I told him at least five times that I was not asking about the cost of a specific diagnosis. He said he understood that but then...literally in the very next sentance...he would say that they couldn't give me a quote on a diagnosis.Christopher then hung up on me.I never raised my voice, never used bad language, all I did was repeat what the insurance company had urged me to do.If you look at the reviews on Yelp for this company, you will see that this is not unusual behavior. Either Christopher 1) couldn't understand the concept of contracted rates with an HMO, 2) assumed the question I was asking rather than *listening* to the question I was asking, or 3) simply didn't want to take the time to find the answer. Regardless, the professional response would have been to transfer me to someone who understood the question rather than haning up on me.Needless to day, I, along with many people on Yelp, will not be using this company/office for my dental needs.
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December 2023 by Johnny Gibson
I had a bad first experience at this dentist office.It felt like a 2 hour timeshare sales pitch.Details:I previously switched insurance and found this office in network. Scheduling an appointment was simple.On the day of my appointment I was forced to wait 1 hour and 5 mins before I could be seen, although the place was empty.When I got to the back area they took significant X-rays and told me to sit in a dental chair. After a few mins the dentist walks in and basically tells me my teeth are so bad that I need an $800 deep cleaning (This is a common scam).I was shocked because I brush regularly and only had some minor staining from coffee. I also had just went to my previous dentist 6 months ago and they said my teeth were great. No issues at all.So now I’m curious why she recommends this treatment and asked “why do I need this when I just went to the dentist 6 months ago? This treatment is normally for folks with severe plaque below the gums.”She responds “oh you don’t have plaque below the gums, we just we need to clean out the bacteria with our utensils”I then asked, “Bacteria in what form? What exactly do you need to do and why?”She became visibly upset at this question and just said “watch the video”. After watching a 5 min video that only talked about removing plaque below the gums another lady walks in and engages me using hostile customer tactics.At this point I just wanted out of this place because I felt judged and extremely uncomfortable because of this. I started to realize that I had walked into a money hungry lions den and needed to leave immediately.Needless to say, I wasted 2 hours of my life and still have to find another dentist to do my normal cleaning.
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October 2023 by John *Jack* Shuford
All went well, ran smooth. I was in and out in expected time. Exam showed additional work needed to be done. It's scheduled and I'm happy camper.
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October 2023 by adnan rajput
Great place for the dental needs. It’s been more than 2 years taking my kids to this location.Professional,Caring wonderful staff and manager (Britney) is awesome and very accommodating. Doctors are experienced and very friendly kids love them. Doctor Athar has done great job in making kids smile beautiful.He is an excellent Ortho.
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October 2023 by Joy Cooper
I've been going to Monarch Dental only recently, but have had to come weekly for about 1.5 months for restorative dental work (several cavities, early periodontal disease, and a couple crowns). Each time, the front desk staff (Amy) and the insurance guru (Brittany) have been friendly, professional, helpful, courteous, and accommodating! They even gave me such grace when I was running about 25 minutes late and still managed to squeeze me in the schedule (which unfortunately had a massive domino effect on Dr. Nic's schedule, which she took in stride and with such grace that I felt horrible for being so late).To say this is one of the best dental offices I've been to is an understatement! Dr. Nic is very thorough and highly skilled, with a calm, reassuring demeanor that makes the most intense visits (aka getting a CROWN) feel like I'm visiting a friend. She is a perfectionist when it comes to her work, and this benefits all her patients greatly because she will not allow herself to do a mediocre job! Not only does she do the dental exam and procedures, she also does cleanings! In other dental offices, there is a dental hygienist who does all the cleanings, but Dr. Nic did both mine and my daughter's. The dental assistants are equally awesome, and Dr. Nic patiently answers any questions I have about any procedure.The dental staff are great with working with your insurance, and inform you of the costs upfront before any work is initiated. I love that there are no surprises here, and I always leave better than I came in. My daughter's filling had an issue, so she was squeezed in the same day and taken care of. Excellent dentists are hard to find; so grateful our family found Dr. Nic and the team at Monarch Dental!
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September 2023 by Quinton W (QW)
The best experience I’ve had at a dentist ever. Friendly with excellent customer service. Dr. Basit is the first to get me completely numb in one shot providing a pain free experience. Happy to have found my new family dentist.
