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August 2023 by DJ Detillion
Worst storage place I've ever dealt with! Earlier this year I was charged several months late fees because they couldn't get their stuff together and continue using my debit card online that I had used for automatic payment for years. I was going through chemo at the time. I was told my account would be fixed and never was reimbursed late fees. Got fed up and started to move my stuff with help. My bad. I hadn't checked on my stuff in months. Everything was chewed on or urinated on by rodents. Family heirlooms, quilts, pictures, etc were ruined. They even ate through an antique dresser. DO NOT use this place for storage if you value your items. Plus, they up their prices often. Great place for Uhauls though!
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July 2023 by Bentley Boo
Customer service was the bomb. Hope was the best we where running late, but she waited and was patient and understanding. She is the best ever thanks so much.5 star ? hnds down
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November 2022 by Daniel Robnett
Looks to be a common Occurrence the owner likes to threaten to call the cops anytime they have a dispute with a customer. I would steer away from this business. Also he is so worried that some one will vandalize is 20 year old BMW that sits out front . It would be good for owner/employee to take ownership of there mistakes. Good all American customer service has gone out the window.
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October 2022 by Marcus Kitchens
The place is terrible. First off they are entirely too expensive. Want over 100 a month for a 5x8. Second when me and another customer were trying to close our accounts they threatened to call the police on us and press charges for trespassing. We where both civil and showed no hostility. Nobody ever answered the door and wouldn't answer the phone after threatening to call the police. I would recommend using a different storage if at all possible.
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September 2022 by Alma Gould
Meet the manager, Preston, for McKinney Mini Storage. He was a great help when I needed his service at the storage place. Highly recommend this business.
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September 2022 by Jonathan D.
It is 4:45 as I type this; I had dropped by to use my unit & their sign said they were open until 5:00 - the place was closed. No one answered the phone number on the sign. The property manager has not answered my emails since February. I contacted the website given on the email for signing up for auto-pay, and there is no easy way to contact customer service. They changed ownership back in January-February: too bad.
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August 2022 by Jon Van Dyke
Came in on a Sunday when the office was closed. Had a problem with the online uhaul service. Thought the day was going to be a waste of time but then my wife called and Preston actually opened on his off day, invited me in and sorted things out so I could actually get my move day done. Really went above and beyond to help! His help and overall customer service were top notch!
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July 2022 by Jake Earle
I was tired after a long day of driving a U-Haul up from Houston that had a broken A/C and it was 102 degrees. My day had started at 05:30, and I dropped off a car hauler at midnight. The uhaul app was broken, and I was attempting to take photos of the trailer as proof I had dropped it off. Preston, the manager of the storage unit came outside to check on me and what I was doing. He could tell I had a long day, and Informed me that even though they weren’t a place to take trailers, only trucks, he would help me out. He went way above and beyond explaining the process, and his customer service attitude really showed through. It’s hard to find good customer service these days, but he has it figured out! Thanks Preston! You made a really tough day a little more tolerable. Customer for life!
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July 2022 by Danielle F
Very poorly run business! When we got there we saw 2 cars with people sitting in them. One man said they'd been waiting for a while for someone to answer either the phone or the door. Nobody ever answered either so we all left. They're losing a lot of money today!
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May 2022 by greg williams
Preston was immensely helpful. He definitely went out of his way to make sure all my moving needs were met. Great customer service!
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April 2022 by Ebby Evans
This is a very nice place and the NEW MANGER IS VERY VERY NICE WILL HELP YOU JUST ABOUT ANYTHING
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March 2022 by Heather Wohl
They do not accept cash. Not even for moving supplies. Not even exact change. Goodbye McKinney Mini Storage. Hello Amazon.
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December 2021 by Lindy K.
This place doesn't deserve a star. Justin (front desk) is a know it all with an attitude. Our furniture was in storage for 3 months due to our house being built. Worse mistake we ever made renting here. Rats had been in our unit and debri was everywhere. Justin promised that he wouldn't charge us clean up fee, but we were charged $25. The charges were refuted through Visa. He leaves the office when he feels like it and could care less how long people have to wait for him to return.
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September 2021 by Mikey Rad (Master Reviewer)
I received great customer service and the employee was patient and answered all my questions since it was my first time renting aU Haul truck. It was faster than going to a bigger dealer in Plano and was less expensive. I would use again!
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August 2021 by Louise Phillips
Owner,Justin was awesome getting a Uhaul truck for me!
