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April 2024 by MORGAN LANGSTON
I would just like to say thank you so much ASHLEY you have been a life saver she went above and beyond to help with my radiator and me and my family appreciate the time you took to help . -Darryl
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March 2024 by Kevin Bethke
Had to get some brake parts which the had in stock which was wonderful.
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March 2024 by Luis Benavides
Very clean,and great customer service
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March 2024 by Justin Edwards
This location is great and the staff here are always on point. The store is easily visible from the road and easily accessible. Parking is available and accessible parking is available. Restrooms are available and clean and the store is maintained and stocked well. Staff are super friendly and always helpful and knowledgeable anytime you need help. In the event you need auto parts or just to get questions answered this is a good location to go for help if it involves anything automotive or similar.
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January 2024 by Staci D.
First stop was at NAPA- snd they don't scan customer cars anymore. Great customer service! Young man scanned my car, provided the code print out and gave me options. Very friendly and polite. Go here!
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January 2024 by Ahmed U Syed
Very helpful staff and you get almost everything from auto parts
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January 2024 by gilberto parraga
Excellent service
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January 2024 by T.K. Johnson
This store is HORRIBLE!! I needed a part & Josh told me they did not have it in stock; but, he could order one, which would be there by 4:30pm same day. When I called to check if the part had arrived, I was told that it had not & they would have to put the order in again. WHAT??? Then, the guy told me that the wrong part was ordered. Is this how O'Reilly does business? I did try to get it at Auto Zone; but, they don't even sell it.??Then, when I called back to check on everything, they would put me on hold & not come back for several minutes. I asked for a phone number for the District Manager & Anthony gave me a number to an office in Houston. I asked what other store might have it & Mel told me 2 stores in Garland; but, they would not have them delivered until next day at 2:30pm. HORRIBLE CUSTOMER SERVICE!!!
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December 2023 by Gerald Beat
Had the part I needed.
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December 2023 by Aretha Johnson
Mr T M was very helpy
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December 2023 by Ce W
Today I had the displeasure of meeting unhelpful and difficult Matt. I went to O'Reilly's on 380/University in McKinney this afternoon to get a quart of oil. This has become a yearly ritual with my 2005 BMW 530 with high miles. The past few I gone to this location. I usually give the helpful clerk the year, make, and model, they escort me to he oil section, I pay (after military discount), the clerk adds the oil to my car, and I am on my way. This time Matt insisted I take a picture of my license plate to input in the computer and get the engine size. He aggressively kept insisting I take a photo of the information about my cars engine for future use (I still have the dealer window sticker from 2005 and all the manuals). He then told me the oil weight and where to find it. I asked if he would put the oil in. Matt immediately said they don't do that. With a puzzled look, I asked if the store changed ownership or policy to which Matt replied, no. Matt offered, "Topping off wasn't done for lability reasons". I explained to him I usually have the oil added at this location by the clerk with no issue. He then stated, "It's up to the individual". I said, "Oh so yooooou don't want to do it? With a blank stare and raised brow Matt simply said, "Well...I did an about face, got in my car, and drove next door to Valvoline. Terrell and Jacques were pleasant, friendly, and welcoming. I explained the issue. Jacques checked the oil, topped me off, I paid, and was on my way in less than 10 minutes.Note: The store was empty. I was the only customer.America is the home of the free because of the BRAVE!!!
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November 2023 by Chris Schmitt (Christopher)
Same as always.
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October 2023 by juan manuel lopez
Good service?
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August 2023 by Chris Bourland (SlamStruck)
Always friendly and helpful and answer any questions you have! If they are unable to answer they do their best to help you find a good place to try other than them! It has a terrific atmosphere and is a great place to shop for all your parts needs! Would definitely recommend, the top three parts stores!
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July 2023 by Marcia Galaviz
Woo fast service and I found what I was looking for... thank you..
