-
January 2024 by Maddie “Madnessisme”
If you are looking for fast and friendly service for your party needs then DONT go here. My mother and I decided to stop by here and were so excited they had the exact supplies we were looking for! However when it came time to check out no one was at the register. We walked past 3 employees assisting someone at the balloon counter; none of them said anything to us or wanted to look at us. We waited in the check out line for about 5 minutes when my mother decided to speak up "is there anyone running the register?" one of the employees we previously walked past spoke up "I am helping this family with their balloon order" in a very curt and irritated tone. My mother immediately replied "oh. That was all you had to say". Mind you, we understand there are other people needing help but must it take 3 employees to air up one balloon order when only one person is running a tank? I also work in customer service and i can say the first thing that should be fixed in this scenario is simply stating "it may be just a moment ladies as we are busy completing a balloon order" as acknowledgment goes a long way in this industry or simply having 1 of the 2 not blowing up the balloons come cover to complete our transaction. We decided to take our business elsewhere, as I encourage you to as well.
-
December 2023 by Kash Qureshi
Great store enjoyed the fact it wasn’t busy but great prices and service
-
November 2023 by sinem kozkalan
Employees are not helpful at all. I just left the store and asked this headband is to tight when you try with packing board. Can you take this of for second if it’s not painful I’ll buy it rn. They said no.
-
October 2023 by Sandee C
No one assisted me. When I went to check out, the woman by the cash register ignored me and she did nothing, walking back and forth. I asked if everything was free today. She waited for some guy to come in and asked him who was on the register. He said he did not know. Several minutes later, she came over to check me out. It could have happened almost ten minutes sooner. Frustrating. She did nothing in between except make me wait.
-
October 2023 by Chris Bourland (SlamStruck)
What can I say Party City is always a great place to shop for any party needs!! The staff is friendly and welcoming and helpful!! If you're in need of party supplies during this spooky season I would definitely recommend!!
-
October 2023 by Kirby C.
No greeting (it's really not that hard, y'all.), barely anything out for Halloween & it's October. Just a bunch of boxes out on the floor with zero regard for actually stocking anything. Horrible atmosphere.
-
September 2023 by Kim Jackson
The store was fine, decently stocked. I had a problem with the employees. There were two gentleman in the back and aisles that worked there, but neither one asked if they could help me or anyone around. They were literally doing nothing. That was disappointing but not as much as the front checkout. The line was 7 people long there were three employees at the registers. One young man I assume was clocking out so he ignored everyone and as he logged out of the register. He then passed all of us and left. No trying to find help before leaving, or even staying to help. Then a young lady with black and white hair blowing up balloons never once attempted to go to a register or even look for or call the two guys who were in the back of the store doing nothing. The gentleman customer in front of me was very frustrated as so was everyone else. He even joked if you shoplift that stuff I don’t blame you. So still again balloons were more important to the girl who ignored everyone. So that leaves the only person ringing people up. Ok so here’s the thing. This man probably weighed 300lbs or so and was in a chair as he rang up items, ok fine no problem, but he also didn’t acknowledge the long line or try to get more employees, like the balloon girl that was literally next to him. He being in a seated position wasn’t able to do a fast and sufficient job at scanning and bagging. He was sooo slow and didn’t talk or say hi, just barely did anything. I had to help push things towards him and even had to get my own receipt. So as I am being rung up I ask him how much some skeletons are, he says I don’t know. I then asked black and white haired ballon girl, she said I don’t know. I asked well weren’t they on special in the flyer? She says maybe, I don’t know. They could have been. So as someone (me) who has worked many retail jobs I would say wait a minute and let me see, scan/look it up. She didn’t do either, just stared at me and went back to blowing up balloons. The big man of course didn’t offer to check either. They just guessed a price and said that may be it. Well I was going to actually buy a few, but totally changed my mind due to the frustration of the experience and horrible customer service. I just wanted out of there. So they lost potentially $200 I was willing to pay for skeletons. But luckily the guy behind me told me where to get them cheaper. So I’ll spend my money at his suggested place. It was my first time at this location, and obviously my last. Halloween is coming up and they will get busier, hopefully those 4 but mainly the two who were working the front don’t work during peak hours or at all. They are very poor employees.
-
September 2023 by Kelly McLaughlin
I ordered online for pick up, and within 5 minutes I was told one of my items was unavailable even though it was shown as “in stock”. Upon arrival I went into the store and located said item. When I went to pick up my online orders where the sign said online order pick up, I was told I needed to go to the line where in store shoppers were because I would be cutting. What’s the point of ordering on line if they aren’t really going to look for your items and then treat you with disrespect.
-
September 2023 by Sarah Crooks
The rudest workers I think I’ve ever encountered, would not help or even acknowledge me. I was trying to get balloons for my daughters birthday- I ended up walking out. There were 3 employees and they would not help or even try to assist with what I needed help with. Do not come here whatsoever. I will definitely not coming back.
-
August 2023 by harshini enuganti
If you don't like your job, don't do it. A girl today at the counter was so rude! I asked her help for almost 5 times . She just doesn't move! She responds to everyone pretty well but not me. You should find a different job if wanna be a racist. No thank you.
-
August 2023 by Amaya M.
Literally came in for a return of two candles with a receipt after spending quite a bit at party city this past weekend. Two workers, Kimi and I didn't get the other name were at the end of the counter talking- neither said hello after seeing me enter the store and they just let me sit at the counter with no help for a few minutes until I had to ask if there was anyone to help. Ridiculous. I've worked customer service and it is nothing to stop a conversation for one minute to settle a transaction and then get back to it. Mind you, they were literally doing nothing but standing there talking...
-
July 2023 by DrDumpenstein
Refused to inflate 4 balloons because it wasn't 2:00 pm. No party balloons for a 4 year olds birthday. Hurray?!?!?(Edit due to response from owner)The balloons were never inflated by Party City, though we did end up purchasing the cheapest balloon inflating setup sold and did it ourselves.My wife's review was deleted. Better off buying from Amazon next time. Won't be back.
-
July 2023 by Noël Smith
I have never given a bad review. I'm sorry to do it now. I was in there last night. The staff is under trained and doesn't seem to be able to handle challenges. IE: large water spill on counter where customers were being served. No one went to get paper towels, instead the 2 just talked about it. Didn't call manager for help.the manager doesn't need to be manager. He sort of wondered around. Didn't make sure the front was attended to for customer needs. Didn't behave like a trained manager. Basically useless in that capacity. Very very disappointing experience. I would suggest avoiding this store location.
-
July 2023 by Medic Babe
These young girls working here are the absolute WORST at customer service. You can tell they absolutely hate their job and they are doing really bad for this company. It’s obvious they have zero compassion for people. They need to work away from people at all costs.
-
July 2023 by Caitlin Sanderson
The employees at this party city are so incredibly kind and helpful. The store is very organized as well, and there’s a good stock of everything. Love this place for party supply needs & have been coming here for years
