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April 2024 by Marty C.
Store is always clean when I go in, everyone is so nice and ask if I need help. They helped me with picking out dog beds for my bulldog when my apt flooded and I was in distress.
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March 2024 by Q R.
I am a regular there, and the fat manager with the nose rings told my girl some bs, that I asked for her number which isn't true and caused a lot of confusion and drama in my life. She is not work professional and told a bald face lie trying to ruin me and my family.
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March 2024 by AUG Ch4ng3r
I normally don’t write reviews but I just needed to take a moment and speak about my experience yesterday and give this store 10/10 ⭐️. The store was so clean and had just what I needed. I was greeted upon entry and I was helped by a very polite employee named Morgen who was above and beyond! I have never spoke with a young lady with such professional manners. This store is now my favorite when it comes to shopping for my animals!! Thank you Morgen!
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February 2024 by Rachel Green
I want to take some time to compliment an employee by the name of Crystal (could be spelled with a K). My daughter has wanted a fish tank for as long as I can remember, so this Christmas we gifted her with all the essentials to run a fish tank but wanted to let her pick out her own fish. We started looking at Petco and Petsmart (both Mckinney and Prosper locations) and were very turned off by the way they kept their fish tanks. I mean, they are fish, but you are selling them in the most disgusting fish tanks I've ever seen. Fish were on the bottom dead, you can't even see the fish because the tank have so much build up in their tanks. If you ask an employee about fish, they know nothing, not sure why they even sell the fish. They put a laminated picture of rocks and a laminated picture of plants on the back and that's the home they give their fish.At Pet Supermarket in McKinney, the tanks were so pristine! I told Crystal that the tanks look awesome and I cannot believe what we saw at Petco and Petsmart. Crystal cleans those tanks and knows A LOT about the fish. She was extremely helpful with this experience every step of the way. Pet supermarket also has actual plants, objects, and real rocks for their fish tanks. You can tell they care about their fish. Thank you so much, Crystal!
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February 2024 by Mateo Perez
Always a great place for pet shopping!
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December 2023 by Marilyn F.
This location was extremely unhelpful regarding my reptiles. I have a three-month-old chameleon, and as soon as I entered the store -- a teenager was on her phone in front of me. It's not a big issue that there's someone on the phone for me, but it's the fact that I didn't even get a glance. I requested some help from her a couple minutes later, only to find that she had a carefree attitude and could care less that I needed advice on what new foods to feed my little guy. It's just unfortunate as well that the manager, Priscilla, didn't care either. I was treated like a second option to the phone and whatever there was going on, customer service WAS NOT FAVORABLE. Not to mention there were multiple things strewn around the store, water was spilled all around the dog cleaning station, and I couldn't even find the reptile food in all of the clutter. Jordan and Priscilla really need to step it up in my opinion, and I try really hard to not be a bother, but I feel like this interaction was necessary at this level. I feel sorry for the others that may have had to experience anything similar. Save your time with this place, and go to Pet Supplies Plus. I went there afterwards and had a much better time finding some help. :) Thank you to Matthew from the Plano location of PSP!
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December 2023 by Shelby Gassie
If I could give them 0 stars I would. Deplorable conditions for birds. Conures are in ridiculously small cages with only bird seed for food and no water. Absolutely broke my heart, these birds have probably never flown in their entire lives. If you care for animals at all please do not support this place. They also have a cat in an insanely small enclosure and rodents in similar conditions. I asked a girl up front for a business card because I genuinely would want to talk to a manager about how they keep their birds, if not for the terribly small cages then at least they could give them proper food, and the sales girl literally threw the card at me. It was surprising and appalling, I had no previous interaction with the staff besides when they welcomed me in and so to be treated this way for politely asking for a business card... it's disturbing. I genuinely hope they either drastically change the way these animals are cared for or they go out of business, this is no place for an animal to be kept.
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December 2023 by Jordan Abbott
Soooo nice I love it and I like animals
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November 2023 by Vinnie
The staff is always friendly and offers assistance. The place is clean and organized, I really like this place.
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October 2023 by Amanda Bambico
I love the store, it is well organized and easy to find what you are seeking. However, the upkeep of inventory on dog food has been extremely poor. I purchase once monthly 3 bags of dog food because I never know when they will have the food back in stock and the staff never seems to know if it will be on the truck for Tuesday delivery or not. I'm not sure if it is incompetence on the managerial staff, by not properly entering inventory or if it is a warehouse issue, but it is frustrating that I have to drive 30 mins to another store only to find out they too, are out of foodI have had to go to 4 different stores in one day to find the correct food. I guess I will resort to ordering directly from the brand I need.
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August 2023 by Sheila Gallogly
I take my dog here every few weeks to use the self service dog washing station. They have 3 separate wash tubs which are elevated & saves my back from hurting. They provide shampoo & towels & dryers & aprons(to keep you dry). It's never crowded & the stations are kept clean. The staff is always helpful & friendly & they offer a free frequent wash program too. I always leave with a clean, happy dog.
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July 2023 by Julie Bannon
Really cool place, so many options For your animal. Live pets on premise Available for adoption A more than helpful staff of really nice people.To help you get everything you need.
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July 2023 by MsObsidian
Convenient location, and they carry my favorite kitty litter. They carry many brands that you will find in big box pet stores.
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May 2023 by Brent Tyler
If you shop at petco, petsmart ect give this place a try great staff great selection and conveniently located.
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May 2023 by shawn mcquestion
So much stuff in here. I walk in for 1 thing and I always find something else my pet would like, every single time. Staff are great, very friendly.
