-
February 2024 by Sbmsarjun rakesh
Very friendly staff..went for my pet grooming
-
February 2024 by Kelly B.
staff is absolutely not train how to deal with energetic puppies . Need improvement in how to work with scared puppies. Will not recommend to anyone with new puppy
-
January 2024 by Charles Shearman
Not to bad. Found almost everything I was looking for except for a few things
-
January 2024 by Fady
Terrible terrible terrible experience!! They scared my puppy and used a rough cheap leash that put pressure on his neck and caused his eye lid to pop out !!! Now has to go through surgery!!! Terrible place be aware!!!
-
January 2024 by veronica salazar
Great customer service from David he when beyond in helping me. He is a awesome customer service employee. David thank you for helping us. God bless you ?
-
December 2023 by Olga Taylor
PetsHotel is a terrific spot for boarding Bichon mix Charlie. Staff people make sure he has a great time. Pets are housed in a clean, organized open place where their needs can be met.
-
November 2023 by Jones
Tried to leave this review for the specific product on their website but it kept telling me I couldn't because I had an ad block (I didn't) so now I guess I've just got to leave it here since this is where I bought it from.The staff are lovely but the Store's in house "Full Cheeks" brand is not safe for pets. We got a loofa bacon and egg chews that was covered in hot glue on the back where it was blocked by the packaging. Turns out the product is held together by hot glue when the whole point is that it's a chew toy for smaller rodents. The hot glue is so so dangerous.This is not a reflection on this specific petsmart since the staff were lovely and the store was clean but I do not recommend petsmart full cheeks products as they seem to be unsafe. :(
-
November 2023 by Lexi Luedtke
The Pets Hotel here is amazing!! They let you bring your own toys and blanket for your paw babies and have the best custonmer service. Brandy at the front desk was beyond accommodating and helpful - couldn't have asked for a better receptionist!!
-
November 2023 by Deepa Thyagarajan
Very very bad and not appropriate behaviour by the grooming service… they charge a hell but for a pathetic service . They have appointment for 11.30am and did grooming for my dog at 4pm , till then my dog had to be in the crate . Very strongly don’t recommend this pet smart at all . Very upset with the way of the grooming done to my dog , my dog is a cocker spaniel and I had a specific cocker cut but they just did a normal cut .:: normal cut is also not done properly..: I feel so sad for my baby … pls don’t go there at all
-
October 2023 by May C.
I was nervous about booking a groom for my cavapoo after the reviews but we had just returned from vacation and he really needed a clean-up. We're really glad we went with Sheila! She did a fabulous job with our dog and we love his cut! She really listened to my instructions for his haircut and delivered exactly what we were picturing. Best of all, he came back in the same mood as when we dropped him off; he doesn't seem traumatized at all and he has no injuries/cuts on him. They checked his fur out at dropoff and notified us when he was ready via call, text and email so they were really thorough!
-
September 2023 by smriti deka
Grooming staff is incompetent as hell. My dog has been going to other Petsmart locations for grooming for years. Staff at this location cannot handle a dog with any anxiety, and have the worst attitude with customers. Got my dog groomed at another groomer with no issues the very next day
-
September 2023 by Gautam Thoppey Sudhakar
Incompetent staff, can’t handle anxious dogs. Incompetence aside, poor customer service, they go out of their way to drive customers away. No wonder they continue to be short staffed perennially and never see many customers at this location.
-
September 2023 by BrandyN Hamilton
IF I COULD GIVE YOU 0 STARS I WOULD!! I HAVE NEVER BEEN IN A STORE AND BEEN CHASED AND BARKED AT BY A GERMAN SHEPPARD AND THEN TOLD I WAS OVERREACTING.. I HAVE A SCRATCHED AND BRUISED ARM FROM THE SHEVLES I RAN INTO TRYING GET AWAY FROM THIS ANIMAL!! YOUR TRAINERS ARE HAVING TRAINING SESSIONS WITH ANIMALS THAT ARE UNLEASHED!! WHAT IF A SMALL CHILD WOULD HAVE WALKED BY.. THEN FOR YOUR STAFF TO PUT THE DOG AWAY AND THEN RESUME HER CLASS TALKING ABOUT ME AS IF I WAS THE PROBLEM OUTLOUD AS STOOD ON THE NEXT ISLE STILL SHAKING TRYING TO GET CAT FOOD!! UNACCEPTABLE AND SO VERY UNPROFESSIONAL.
-
August 2023 by Jessica Brock
Went to look for a healthy Betta. Was pleasantly surprised at how healthy and well kept the fish are! Bigger containers, plants, etc.
-
July 2023 by Nicole Fry
I had the best experience at this location. The store manager, Sue Ann, was wonderful to talk with and she went above and beyond to help take care of our dog. Highly recommend shopping here if you want a place that still cares about you and your pet and shows it through excellent customer service!
