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March 2024 by Veronica King
Was calling for a delivery no one answered the phone and sounds like someone hanged up on me
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March 2024 by Miriam Gomez Reyna
I went there, employees were inside but they didn’t take my order at front or at the drive thru. Rude people. And it was open ??
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March 2024 by Shawn Brewer
We were missing half our order, they never returned our phone call. The actual location in McKinney never picked up their phone. I was rerouted and rerouted for several hours. Trying to feed seven kids without the food or service or even having an anyone acknowledge, my existence was disgusting.Kid-friendliness: We have five children, four adults, and we never received the correct food. No reply no answer nothing! Absolutely terrible
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February 2024 by C G
Delivery was quick, which may have lead to the order that was delivered. I don't know if pizza hut has a quality control person looking over the orders before they are delivered. If they do then they need more training, if they don't then they need someone! I ordered pizza and cheesy bread sticks. The pizza was undercooked and cold (I had to cook it in my oven before I could eat it) and the bread sticks were burnt! I don't know if they switched the time they were supposed to cook ?. Another small mistake...I paid for two garlic dipping sauces and got two ranch cups. Not a big deal but I did have to pay for something that I didn't request, and didn't get the item I paid for.
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January 2024 by Jasmine Desquare
The food was not cooked fully.Vegetarian options: N/A
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January 2024 by Tiffany Smith
Ordered 1 hr ago stated for 30mins would arrive at 8:37Noone picking up the phone called 6 times. Takes 1 time with me thanks for the reviews never again refund or Corp office asap.2weeks later no refund no order, manager was not professional wouldn't even attempt to satisfy the situation with another order 2 weeks ago. Today didn't have a badge or name given to resolve. This is theft by order and theft by cash case.Will Never come to that location ever again makes not never want Pizza hut look at this Franchise or Corporate service.This isn't customer service this is a lazy job for workers. They have delivery online but actually they use dasher that don't deliver on time to your service. Had to leave work after 2 hours that day 2weeks later still no refund for service this place they all need to be FIRED!!! You never know who knows who..
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December 2023 by Mind of a Cycler
Normal service.
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November 2023 by Leslie G.
this is the worst pizza i've ever gotten from here. we ordered this and it came cold and HARD. it looks and feels like day old pizza.... are you kidding me?? i also ordered the wings and THIS IS WHAT I RECEIVED???? this is an 8 count??? i tried calling the store and it rang and rang until hung up.. i tried to call corporate and NO ANSWER. i want a refun
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October 2023 by Paul Jubenville
The pizza is always good.
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October 2023 by bianka ramirez
My pizza
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September 2023 by Josh Lewis
Worse experience ever! Can’t get orders right and was told they don’t have time to make it right.
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August 2023 by elias perez
Poor customer service. I live 9 min away from this location and they cannot deliver to me because my address isn’t in their system. Had the same problem about 1 week ago and some how they were able to deliver to me before but now they refuse to deliver to me. Very frustrating. Im never ordering pizza from here again. This location needs to be closed down for good. Just horrible.
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August 2023 by Dustin Webster
Ordered online, watched the Door Dash delivery driver pass my house 5 times. We received cold pizza and inedible wings.We were able to talk to a representative from the store who gave us a credit, but cold and concrete style wings with a pizza that probably has more bacteria than an event bathroom stall is un exceptable.Solution was not a new order, corrected order, or an apology!!! Just "On your next order you SHOULD receive/have a $25 credit, but you have to call in to get it. Althoughi we dont answer because we are understaffed which is why we use Door Dash.
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July 2023 by Roy Rocha
Ordered 10 pizza's and 10 20oz Pepsi's for 12 employees and received the pizza and it was great. The problem was the driver and the store sending two 2 liter Pepsi's instead of the 10 20oz Pepsi's. If they did not have 10 Pepsi's they should have canceled them and sent nothing instead of sending two liters. One the cost difference was $16 that I did not get back and second we did not have cups and that is the reason for ordering 20oz's instead. The driver said not he's problem he's just a deliver driver and took of. Even leaving the pizza warming bag on the floor with the two 2 liters.
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July 2023 by Christina Cripe
Where do I begin??????????For starters the pizza could be fully cooked, they could get drivers from doordash who don't steal freaking orders, they could have made it right with free or even a 50% off discount from the whole meal, they said they would throw in a drink for all the issues and then I was charged for the dang drink, plus it took 2hrs just to get dinner. I'm highly disappointed with my experience! I will never ever order from here again, this was the worst experience I have ever had.
