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December 2023 by S L “Sandi” Thompson
This review is with literally a heavy heart. This review is after the second visit to this location. The Farmers Branch is where I initially established a very good relationship with Mr. Dr. Vallury. He is so personable and health attentive. Taking the time to answer any questions and give complete advice for you to better understand your health needs or goals.Being referred to his wife, Mrs. V for my well woman exam due to wanting a female to address the privacy of any issues and more relatable, I made my appointment with Natalie.With the change in their online patient portal, I was advised to register and confirm my appointment. Done.Upon the arrival of my scheduled appointment, along with 2 other patients, 1 before me and 1 after there was confusion by the receptionist of finding my appointment. She reentered it and stated she would send a text to my mobile to sign in.I sat in the waiting room for over 20 minutes and never received text. Patient before me was treated, and after, along with 1 that came in later after me, was seen and called.After waiting over an hour to be called, it was as if the nurse or Mrs. V was clueless about the purpose of my visit and my history.Being examined in the form I was wasn't the procedure that I for years have been used to. The tech that was supposed to draw my blood after trying on both arms failed. The collection of urine samples was openly exposed in the restroom at other patients' leisure.Sadly, Mrs. Dr V. wasn't diagnosed with the same patient relationship medical skills as Mr. Dr V.As long as Mr. Dr V. is practicing my health relies on him.SN: It would be helpful and time efficient to have TV'S installed with healthy info or programs for waiting time.
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October 2023 by Vimz Mut
The 1 star is for the time you have to wait to be attended to even if you have an appointment. This practice could really improve on patient wait times.waiting 30 minutes to get blood drawn should not be normalized. Dr Valluroy is great takes her time to get to the core of issues.
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June 2023 by John Fanous
This is the worst family practice I have ever been to.All they want is your money and do not care about your health.Every time you call for refill on prescriptions they will not approve until you go and see the doctor in order to charge visit fee which I call rip-off
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April 2023 by Karen Sparks
I have been a patient of Dr. Vallury’s at The Redwood Family Health Center for close to a year now. Everyone, especially Dr. Vallury are so nice, they take their time with you, to really get to the bottom of your troubles. Always easy to get a quick appointment made…. I’ve never had to wait more than a day to come in. As someone with 5 chronic illness’s, The Redwood Family Health Center, sure does keep up with me! I’m impressed!!!
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April 2023 by sarah alhamad
This office has unethical and predatory billing practices. If left unchecked they will bill your insurance incorrectly. I’ve contacted the office over a dozen times in the past month to discuss a bill and so far have been passed from one person to another without one person being able to explain the reason for the billing and simply just shifting responsibility to someone else. To me that’s an indication the office knows it either intentionally or unintentionally billed the insurance incorrectly and that is why they are dodging all correspondence regarding the bill.
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December 2022 by Pari S
Very unprofessional service! My appointment got canceled for the 2nd time today one hour before my visit, and I was told the next available appointment is in two weeks!!! It has been 3 weeks since I am waiting to see dr. Vallury, and it is very frustrating how they cancel the appointments taking no responsibility. Avoid this clinic if you need too see a doctor , and don’t waste your time waiting for your appointment, because you never know if you finally see the doctor! Disappointing!
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December 2022 by Ayman Elzohairy
I will give this doctor 10/10. I did my immigration medical exam with her. She is very nice and helpful. I was rush to complete my forms and she was understanding and helpful. However, to be honest, make sure to take any vaccine out of this clinic to be covered by your insurance. Otherwise, you will be charged too much money for nothing. Be careful!!
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November 2022 by Luis M.
The redwood location has wasted our time once again. They schedule us for our 4yo kids vaccines. We get our kids out of school and drive far to mckenny to tell us they can’t give our kids vaccinations because of “private insurance “ that they vaccines they have are for kids on Medicaid Only? That doesn’t make any sense how they get paid . She had the nerve to tell us to find a health department that would do it somewhere in Dallas. Nothing makes sense.They ask if anything changed in our insurance multiple times here and farmers branch location for this? and then claim they didn’t know we had private insurance? this is not the first time this company wastes our time and they are very incompetent staff they knew we had private insurance at the redwood in farmers branch location and still sent us to mckenny location to do this for them to tell us this . This is the last time with office waste my time incompetent unprofessional staff and bad service at its best !! Do not bring your family here !!!
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November 2022 by Fi's Affordable Finds
At first I liked this office , but if you need follow up on something , that’s when it goes downhill. I was told that a prescription was going to be filled for me a week ago and it still hasn’t been . It’s literally impossible to get follow up on this. I understand doctors are busy , but if you have an issue you need follow up about , this is not a matter to just be pushed under the rug . Unfortunately, I’ll be finding another doctor.
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September 2022 by Haley B.
We had an amazing experience at this office! All of the staff members were very kind and took the time to sit with us and answer all of our questions and concerns. I loved how they asked a lot of questions about medical history before prescribing any medication or making any assumptions about us. They truly cared about the overall health of the patient. The nurse that was assisting us even brought up therapy and encouraged finding a great therapist. They know and understand that overall health is much deeper than just prescribing medication. They also let us play our worship music on their Alexxa in the office during our appointment. The only thing I would change about this experience was the awful music they play in the lobby! There is no way those staff members enjoy listening to that everyday! Haha! Highly recommend this office.
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September 2022 by Daniel Brown
I had a appointment today at 2:30 pm. I was waiting for my televisit and at 2:35 a nurse called and said I was a new patient and couldn’t do the televisit. I informed her that I wasn’t a new patient and had been here multiple times in person and televisit. She stated many people quit and she needed to look for my information. She called back that she had found my information but that the doctor wouldn’t see me due to pregnancy. I just needed a inhaler in which they had prescribed to me before. She spoke to the doctor and stated that he would call me but never did. Anyways, Very unorganized and unprofessional. They beg you to do reviews and if you notice that most reviews are by fake accts. Please be cautious when giving these people info. Don’t trust to use them as a PCP as they will lose your information and who knows where my info has went.
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September 2022 by Brenda Martinez
The staff was super friendly from when you walked in the door till you leave. The doctor went above and beyond to make sure I had all my paperwork for my post surgery clearance. He was very knowledgeable and super friendly. I couldn’t have asked for a better first time experience with this clinic and will 100% recommend this office.
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September 2022 by Miyleen Breaux
I am so happy that I choose Dr.Mendha and her staff as my primary care physician. They are all respectful and sweet. I feel they are knowledgeable and truly care about the well-being of their patients. Even getting my blood drawn by Fatima was pleasant. No pain ☺️ No complaints!
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September 2022 by Bessie Pickett
Amazing experience and great service. Dr.V was so kind and caring she listened to all my concerns. Fatima the nurse did great job at drawing my blood and she was very gentle sweet kind and knowledgable.will be returning again.
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September 2022 by vicki dodd
I have been going to Dr V Vallury for many years in Las Colinas and she is now practicing at Redwood Family Center in McKinney. Today I had my first appt at her new location and it was a joyful experience. Everyone there, receptionist. asst to Dr Vallury were so friendly and it's just such a great experience to have going to the doctor. I will continue to drive from Arlington, Texas, which is about an hour each way., but well. worth the treatment you receive. She is very caring, sincere and always takes care of me. If you are in need of a doctor. she is one you will really be happy with. Great people , great atmosphere and great service. Fatima is the sweetest assistant and so personable. I am so happy I can continue with my doctor of many years at Baylor , and this is far better than at Baylor, you are treated so special . Thank you all at Redwood Family Clinic for making my visit so great! Will be seeing you soon! ?
