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February 2022 by Joon
What started off as what most would agree is the worst nightmare, Servpro (specifically Jorge & Inez) came in to save the day! Prompt, polite & ultimately professional, they attended to the matters at hand with minimal imposition & maximum congeniality. I am super impressed at how they managed to make an inconvenient situation infinitely more bearable. We are extremely grateful for their service & especially their amiable dispositions. Thank you!Services: Water damage-related cleanup & repair
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October 2021 by Taylor Tatum
I have nothing but great things to say about the team. From the moment my call was answered to the crew arriving I was taken great care of. I will recommend servpro of mckinney to my family and frends!
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October 2021 by Brian Castro
Service was amazing and professional , I got my bathroom remodeled, it went from
Being uncomfortable every bathroom and scared of my toilet or shower falling through the floor to wanting to live in my toilet and sleep in my shower it was so nice. Thank you servepro!
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October 2021 by scott crider
These guys are the best! Professional and great customer service, I'll definitely will be calling these guys again!
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October 2021 by Andrea Jackson
We had an overflowing sink that caused water damage to our bathroom, family room, linen closet, bedroom and bedroom closet. Jorge and Paul, the water mitigation team, were amazing. They were responsive, sensitive, professional, knowledgeable and extremely helpful! If we ever have another unfortunate experience that requires water mitigation service, ServPro McKinney will be our first choice!Service: Water damage cleanup
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August 2021 by Traci Johnson
I highly recommend this place to anyone needing services. A few months ago in the middle of the freeze we had a ceiling pipe burst which affected all of our clothing, personal belongings, etc. Servpro of McKinney and their crew took care of everything from START to FINISH!! These guys are super friendly and will walk you through every step of the process. I could not thank them enough for all their hard work and efforts to get us back to normal. Thank you again!!Service: Water damage cleanup
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August 2021 by Roger Leonard
ServPro of McKinney came in at the right time. My water heater pipes exploded in the big freeze and Colt showed up within 30 minutes! I can’t imagine how much money he saved me by arriving so quickly and mitigating potential damage to my garage. He was a great guy and helped reassure me in the cleanup process that he would get my garage back to normal. Highly recommend this company for all your disaster needs.Service: Water damage cleanup
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August 2021 by Patty Barnett
We had a large water heater leak about a month ago and Servpro of McKinney arrived in under an hour to help us! We were so worried and knew that we could not handle the amount of water on our own. Their crew was extremely helpful and polite and I truly don't know what we would have done without them. Thank you SERVPRO of McKinney, for putting my husband and I at ease after this stressful event!!!Service: Water damage cleanup
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August 2021 by Karina Moreno
I call this franchise couple weeks ago to do cleanup carpet & hardwood floor clean up. They did a good job Jorge and Dunia did a very neat job. If I needed another cleanup, i would definitely call them back. This is also my very first experience with Servpro and They do explain the process with a details about my flooring maintenance I’m So Please Thank Y’allServices: Carpet cleaning
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July 2021 by Austin Ulmer
Never thought it would happen to me…….. then bam there was so much water leaking! Called these guys and they were here in less than 30 minutes!!! Had an amazing experience thanks to Colt and crew! That’s a great guy right there! 10/10 would recommend!Services: Water damage-related cleanup & repair
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July 2021 by Elise McKeller
We are in the process of getting back on our feet after a burst pipe from the freeze. From the beginning we have been so impressed with the thoroughness and kindness of all the employees! We have been given amazing care and service all the while putting our minds at ease during this difficult time. The process has been seamless from clean up, to working with our insurance to rebuilding. We could not recommend them any higher! High quality workmanship! Thank you!updated---My parents house flooded like so many in this area. We were so very blessed to have had the help from this company and in particular this branch. Colt, George, Paul, Dunia and Adam were thorough, and quick to completely take care of things- but above all I was impressed with their kindness and patience with us through the whole process. We were so grateful to have a "one stop shop" for our water mitigation, as well as the clean up and repairs- even cleaning all the furniture as it was brought back. At each step of the process they explained the process and walked alongside us. They took what could have been overwhelming and made it very doable and a smooth process. Their house is beautiful again and actually better than before. We are truly grateful. I cannot recommend them any higher.Services: Remodelling
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March 2021 by Candice Chinn
I spoke with Gary about a quote for service. He recommended I check with the AC company prior to them completing work. The AC company said they wanted ServPro to complete their task prior to them sealing the ducts on the AC because if they cut out the drywall it would undo their work. I called Gary and told him specifically what the AC company said. He scheduled me for the following day only to find out when the workers arrived that they do not replace drywall, they were never told drywall needed to be replaced. I was also told that a separate person has to come out to provide a quote for the drywall. I then spoke with the manager who told me, “I’m sorry you FEEL misinformed”. When I spoke with Gary he said I never mentioned anything about the drywall which is not true and that is the reason I did not us let them because he lied. When I called for a quote prior to the home inspection l asked if they replaced drywall, as soon as he arrived in my home for the inspection I again asked if they replaced the drywall, when I called him to mention the recommendations from the AC company I told him about the drywall. He never told me about a separate contact. Take accountability for the mistakes and misinformation you provide to customers. I told him that If I was informed about a separate vendor I would have asked for them to be scheduled the same day he then tells me that they do not come out the same day yet the day before I told him the AC company was scheduled to come out the day after him. If they are this dishonest up front. Imagine what they will do if there is an issue with their work.Update: Don’t buy Ms.Valerie’s response because when I called the office with my concerns she said I misunderstood and if I did not like the option I was presented then I did not need to do business with them. I contacted her before I posted the Google review. She just made a response to try to make her company look good.Service: Water damage-related cleanup & repair
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March 2021 by Ben Shinn
Our dishwasher overflowed on July 4 and Servpro McKinney arrived that afternoon. Ultimately we had a new tile floor in our kitchen along with new cabinets and a new granite countertop. Our dining room had a new floor, new paneling and freshly painted walls. The reconstruction team led by Adam did excellent work. We were very pleased and would highly recommend Servpro of McKinney for reconstruction or renovation work in your home.Services: Flooring
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March 2021 by Stephanie Carns
Our commercial buildings had a skylight that had been leaking, which resulted in us needing a mold inspection. Servpro set up to have an inspector come out, they were professional and affordable!We would definitely recommend Servpro McKinney for our future needs.Service: Mold inspection
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February 2021 by Michael Porst
SERVPRO of McKinney came and cleaned our carpets. They did an AMAZING job and got out stains that had been there for 3+ years. The workers were very respectful, kind, and professional. I will definitely use them in the future.
