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February 2024 by Walter H.
Treated Me Like A Second Class Citizen The Entire Length Of The Loan. Accused Me Of Defrauding The Credit Union Which Was A Lie. Even Made A Payment Through The Night Deposit Box. Texans CU Swore I Never Made The Payment Because They Were To Lazy To Look Up Into The Chute And Find It Hung Up In Their Chute. I Also Paid The Loan Off Early And Never Got A Statement Saying It Was Paid Off. The Absolute Rudest Credit Union I've Ever Dealt With. I'll Never Ever Do Business With Texans CREDIT UNION Again.
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November 2023 by Maliha Qureshi
The best banking experience ever. Every time I walk in or go through the drive through, they greet me and my family by name. Any time I’ve have any issue they solve it immediately, there is no hassle. I never have trouble reaching a live representative on the phone when I need help. I don’t care what offers other banks provide, I will not be leaving this branch.
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October 2023 by Katrina Daughrity
I called the branch recently to ask general questions regarding the auto loan process. Andrea Thompson, the Assistant Branch Manager not only answered my questions, she completed the pre-approval over the phone. Andrea was very easy to work with. Thanks Andrea for providing excellent customer service!
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October 2023 by Michael Johnson
This is the branch I always use. All the tellers at this branch are very nice and helpful. Chloe was very professional and courteous. She made sure everything was correct and complete before I left. She made sure all my needs were met. Thank you Chloe for your help and the professionalism you showed.
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October 2023 by Dave McConkey
When we moved here last July we needed a new bank. We could not be more satisfied in Texans Credit Union. They have been fantastic. They have met every need wit efficiency and professionalism. And above that they have been so gracious and friendly! My wife and I love our bank and superb staff!!!
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October 2023 by Connie Andrews
Needed to replace my debit card and make a deposit. Chloe helped me! It took just a minute to completely handle everything I needed. Spoke to Dillon. Both associates were kind, professional and knowledgable.
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October 2023 by Amber Lee
Best CU anywhere!!Christina West and her entire team are incredibly refreshing - always welcoming, quick to help - and clearly knowledgeable about their business. If they don’t know an answer real-time, there is no guessing. They’ll find out for you. Fantastic!I have been a Texans customer for >24 years and love it. Christina has demonstrated ongoing and outstanding personal service and partnership. I have needed that truly special effort the last several years.Interesting that I recently moved some hours away from the closest branch (Hardin/El Dorado) and opened an account at another bank thinking I may someday move my business closer.Time and time again, though the folks in mgmt may state their desire for my business - their day to day support is never even close to Texans CU.Well done, Christina!! Many thanks to you and the entire team who reminds me that I am a customer - and valued every day.I’ll stay with Texans!!
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October 2023 by L Fields
I've had great interactions with the staff at the drive-thru and at the counter inside. The tellers have all been wonderful to deal with and informed me of CD promotions. I normally visit on the weekends.
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September 2023 by Larry Farris
A young lady named Chloe was my teller today (McKinney, TX). She promptly and professionally offered to help me upon my entrance to the branch office. Her competence and attention to customer service was immediately apparent. I commend her for how quickly she accomplished the tasks I needed her to do. Texans management need to keep on eye on her - she’s “a keeper”! She represents the Credit Union in a most positive manner.
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September 2023 by Keely H
I really appreciate Natalie’s ability to remember me coming in each month to make a truck payment. I have received excellent customer service from her and the team. I have been a member since 1981!Keep up the good work.
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September 2023 by Preston Helms
I had a great experience with Chloe! She welcomed me in and I enjoyed the short conversation we had when I was being helped.It’s people like Chloe that makes Texas Credit Union in McKinney great!
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August 2023 by Kaitlyn Kessler
Every now and then I come into this location with a big bag of loose bills and some coins that I collect from the tips I make at work. I feel like a hassle when I come in to deposit my cash, but Nallely has helped me out every time I’ve walked in and made my experience fast and easy. She’s very efficient and we always ended up having nice conversations.
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August 2023 by Paul Martin
Kristal was very accommodating and served us well, it was a very nice experience and she was extremely helpful and kind
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August 2023 by Chichi
Yesenia is very kind and wonderful. Always professional. She takes time to know your name and likes as a customer, and tries to accommodate customer’s needs
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August 2023 by Debbie Meyer
Chloe was super helpful and I enjoyed talking to her. My experience was A+ service. Thank you!
