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December 2023 by Caaysabella L.
I went there to return a T-Mobile gateway and I was out in a minute. Precise and quick, very organized.
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November 2023 by Edward Neckar
Enjoying doing business with this location. They have always been professional and willing to answer any and all questions. They seem happy to have my business. They are much better than some of the other locations ?
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September 2023 by Daymond Decker
The dudes are awesome. They hooked me up on an amazing last minute printing, laminate and binding job!
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July 2023 by Dr. Andrew C.
I ship about 100 packages a month here for the last few years. Never had a problem. Great people.
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July 2023 by Steph DI
I'm a customer since they opened. Have always had a great experience. I drop off packages for a business and also for Amazon returns. Have always been treated courteously and promptly. When there is a long line, there are usually 3 people at the desks helping. Never any issues. Wouldn't have even thought of leaving a review until I saw their 3.6 star rating. That's unfair! I'm sure that vast majority people like me who receive the service they need and expect don't think of writing a review. Only the people who are angry about something, which must be 2 in 10.
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July 2023 by Melissa Cook
Greed, pure greed! They charge you $2.15 to print your return Amazon Label. Many people do not own a home printer anymore, so why not get make a little more money off them after they drag their returns in here in the heat. I will not return to this business EVER!!!!I read the owners belittling defense on Yelp and on their website. It has nothing to do with be prepared or not, it has everything to do with taking advantage good people.
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July 2023 by Melissa C.
Be prepared if you chose this business to return your Amazon returns and your are not capable of print your own label, there will be a $2.15 charge. Talk about gauging you! You drag your big oversized box others in 100+ heat and guess what! As if they aren't making lots off of the Amazon returns, let's fill our pockets a little more, because we are sure you won't reload that heavy box and go somewhere else. There were no less than 6 of those returns going on while I was there. The lady in front of me had at least 4 plus another lady with 1 return. I have used this business before, but I can promise you never again. Greedy
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May 2023 by Tony T.
Hello Victor,Great service so the first 2 stars (bad customer reply so 1 star). They said their machines did not have reception. Not that I have no reception. Their computers have no reception (assuming it's on Wi-Fi). Emailed them a label attachment to be printed and their computer did not receive it. So I sent multiple attachment emails and they said sent and delivered on my end. After 30 minutes I sent a blank test email and it received within a few seconds. I would have thought their computer system would have reliable Wi-Fi to receive the email attachments to print labels. Apparently their scanner for those attachments was the delay. But to be charged $2 for a print after a half an hour delay on the business end is ridiculous.Update. Their first response was solid feedback talking about how they'd look into it and see where they can improve. But then they updated to a terrible one where they blamed the customer instead.I recommend you send an attachment of 5mb to your email and see how long it takes before blaming the customer. Once you figure out it's your system please update, and have better training in your customer service responses.
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April 2023 by Adam G.
$2 to print a label for an Amazon return? Is that a joke? Odd, when I ship something I don't remember a label printing fee. Also, b&w copies are only $0.15. How is a label $2?In response: wouldn't call it going to the "back computer" like it's somewhere hard to access. I literally watched the guy take 3 seconds to print it. It took him 5x longer to charge me for the label than it did for him to print it. What would you do? Print a label on your home computer, fold it, then tape it and hope it stays, or take it to UPS that has a standing contract with Amazon to do returns and an actual label printer and let them print it, and stick it on in seconds? I know UPS is on the verge of losing that contract. Having customers start complaining to Amazon that UPS is charging for labeled returns isn't going to help.
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April 2023 by Leidis Araujo
The truth is, I had a very bad experience, the attention was very bad. Mr. Víctor took care of me and it was very bad. His attention spoke to him in English and he did not want to answer me in English or Spanish and he is Hispanic and he was using the phone to translate from English to Spanish and I I was speaking to him in English, very bad attention
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January 2023 by D Minor
Have been to location several times and even when the places is crazy busy. Victor has always greeted us, thanked us for stopping and looks forward to seeing us next time. Awesome to know great service exist in McKinney businesses.
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January 2023 by Raven Phillips
General manager Ryan is very rude. I’ve never had a problem with UPS. worst experience by far.
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December 2022 by Bob J.
Great place and quick service . Returned my spectrum cable equipment here . It was a fast and efficient transition. They scan my equipment , hand me a paper saying I returned it . And I was done .
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September 2022 by Justin C.
Whoever here approved to start charging customers $2 to print a label that is already paid is just taking advantage of customers and nickel and dimeing. That is horrible customer service and I will never come to this store again. No other stores in the area do this. The owner needs a reality check on customer service. The cashier even apologized for the new rule as of April, but said she had no choice. Unbelievable, tripping over dollars to pickup Pennies.
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August 2022 by JETODD SMITH
8/4/2022 8:30am. I'm the first customer in the establishment trying to return 3 Amazon packages with 4 items that were returnable and needed 4 different labels. However, Amazon only provided me with 3 boxes. I was trying to find a solution without having to purchase a new box unnecessarily. The general manager was no help and quite frankly condescending with a terribly smug attitude. He says it needs to be in another box for a fourth label, which I understand, and tried to present another solution which he said wouldn't work. So I asked if it was the only way and he stated, " that's what I just said". It stunned me for a second and made me tell him "you don't have to be smart". That's the epitome of negative customer service. First thing in the morning and that's how the GM acts, there needs to be additional training on customer service it's truly a lost artform here. Wow just wowUPDATE TO OWNER: I am aware of the policy. I'm not sure if you missed the point of how your general manager didn't need to provide a sarcastic remark that wasn't warranted. I understand people have bad days, but your complacent comment in the matter shows you don't care about the behavior. Don't worry I'll go elsewhere, I'm sure one measly customer isn't important to your bottom line.
