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February 2024 by Angelina Motzer
It was nice, I got what I needed. The service was great
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January 2024 by easy aaa
If you love terrible service and people who don't understand the word no this is the place for you! Don't want to make an ulta account when checking out? TO BAD! they love to harass you until you will, today i tried purchasing one item which should take two minutes. But because of their pushy annoying employees it took forever. not even my first experience with this, it happens EVERY time. Not to mention the employees look like they have been playing in the makeup testers and have terrible presentation with really bad makeup to the point it's ironic.
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January 2024 by Tori Mills
All de janeiro is so good bum bum bum cream in it came messy and not clean
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January 2024 by S H
The "hey girl" greeting is a major turn-off, especially when you are of a certain age or a person of color. Years ago, adult women were called "girl" as an offensive word. It may be acceptable for a very young person, but please refrain from referring to mature customers - of any color by saying "hey girl." Ma'am or Sir, depending on the individual will suffice. Most people are there to shop, not find a best friend or feel degraded or disrespected. Save the "hey girl" for your best buddy!
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January 2024 by Maria Soldevila
I just went to the store in McKinney and Im very happy with Victoria and Maryam’s service. I loved when employees go the xtra mile with customers. I was buying the small size of a shampoo and conditioner, and Maryam mentioned that the bigger size was on sale and was a better deal. She could have checked me out, but instead she went the xtra mile. That is what I called customer service. Victoria was very nice and good recommending me the best product.
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December 2023 by Julia Morrow
Considering it was 2 days before Christmas store was stocked as much as possible, the manager was very friendly, and the team was very engaged and having fun! The line to check out was long, but went very fast!
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November 2023 by CJ G
A tester tube of makeup didn't have the lid on. When I picked it up to try it the lid fell off and fluid flowed out onto my shoe the floor etc.The beauty rep in the area helped me to get as much as could be removed.Lesson learned...if foundation can't be removed from a not porous material without alcohol and scrubbing why would I put it on my face?
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October 2023 by David Johnson
My wife lives the products. She won't shop anywhere else. Also, the people who work there are kind and helpful.
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September 2023 by Evelyn Battles
I walked through this Ulta then asked the woman at the register if they carry Estee Lauder. No customers were near her and there was no line. She pointed at the store and said, "Ask someone else." I couldn't find any other employee to ask.
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August 2023 by Tracy B
First and last time in this particular location. I heard the store and there's five girls just standing around doing nothing that worked there. Finally found somebody that would help me and she said oh go talk to the salon person in back she's better than I am. When to check out and there was one cashier, and again the same five girls standing around doing nothing at the front. No one was helping the one person check out and again the same five girls standing around doing nothing at the front. No one was helping the one person check out.
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July 2023 by Amy Davis
I have followed my stylist, Kelsey, to every Ulta location she has worked at. She is far and away the best stylist I have ever had, and I've been to many different stylists over the years. She listens to my requests for styles and colors as well as giving great advice on haircare and products. She has the ability to juggle multiple tasks but still makes me feel like I'm getting personal attention. She also provides a friendly ear and has become a true friend. I will continue to follow her wherever she goes in the future.
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July 2023 by Lauren Wissinger
I went to the McKinney Texas store today for a hair cut. My appointment was at 4:30 and I arrived at 4:15 and stood at the counter for about 10 minutes as 4 employees walked by me and said nothing and then I blonde girl walked up enter in the computer for about 2 minutes and then finally looked up and said oh have you been helped. I told her actually no I haven’t and she looked up my appointment and checked me in and told me to walk around the store and they would “call me” well 30 minutes later no call. I then decided to sit in the chairs in case I missed the call. After 10 minutes waiting on the chair a girl asked why are you here? I said hair cut and she said what’s you name and then walked away. I finally gave up as it was far past my appointment and I wasn’t going to wait any longer. I am so incredibly disappointed in the service in this store. There needs to be better customer service in this store. This was the first time I was going to get my hair cut here and now I don’t see myself going back for hair services
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July 2023 by Faye S
This was my very second visit to an Ultra Beauty Store. We can in to purchase full face makeup essentials for my 14 year old granddaughter who has to wear it for her school activity. I'm not fun of makeup at all, yet if not excessively use and with the right shapes it can enhance one on natural beauty. The Customer Service Representative who assisted and helped with selecting the right shapes for my granddaughter skin type and shape was very professional, friendly, kind, informative and patient. She made our shopping experience very enjoyable and pleasant. We've returned for a second time and intentionally sought her out to help us again. Drop in and shop with them. They are professional and friendly here. Their store was very clean and well stocked.
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July 2023 by Val S.
Staff is very helpful. My product was out of stock. She told me what day the truck comes in, so I could buy what I wanted. Happy dance.
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July 2023 by Philip FitGuy46
Employees are super friendly every time I shop here.
