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January 2024 by Natasha Lawry
I needed to replace my glasses that I had lost. Visionworks made my appointment for me next-door to get a new prescription. Then they looked my order up in their system from years ago. The whole thing was quick and easy and pleasant. I couldn't have been more pleased.
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November 2023 by Zehra
Sherika fixed my dad’s glasses today. She provided a very fast, kind and courteous service! I know where to go for sure for any optical issues in the future and would recommend this place highly.
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October 2023 by Stephen Henry
I had the greatest service today. Sherika greeted me when I opened the door and asked about my frame issue. She looked into the system with no matches, but she was able to find an exact one on the shelf! After realizing they don't have the same promotion as other VisionWorks store, she called to get the promotion code so I eventually got the same discount as others. Another nice lady called Kinley and Sherika were able to put my old lens to the new frame, cleaned them up and provided a new case. I'm very pleasant.As a comparison, I had totally opposite experience at another VisionWorks store at StoneBrian mall to solve the same issue at first: the guy didn't bother to look into the system, didn't try to help find similar frames and just asked me to find similar ones by myself! What he offered was: go find the same frame online with good luck, and he can help put the lens back.
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September 2023 by JLynn Hall
Absolutely had a wonderful experience with visionworks. Excellent customer service and hospitality, very efficient and knowledgeable. I will definitely use them again and highly recommended.
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September 2023 by happy taneja
It was closing time but the attendant take my walk-in appointment. Not only that she helped me find the suitable frame for me and also suggested the best option for glasses per my need. Although, I don’t remember the attended name but she was really helpful throughout the process of buying the glasses/frame.
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September 2023 by Spencer Mullens
I came in with glasses to drop off to be fixed expecting to drop them off and get them back a week later. Instead they fixed them while I waited, 5 minutes later they were done. Great hands on supervisor there. Sometimes the right employees makes all the difference. Great place!
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September 2023 by Rose Moore
Visionworks Team member Sherika G. who assisted me, has great customer skills. She was very kind, very helpful, very patient and very knowledgeable about her job.
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September 2023 by Shriram Rajamani
Sherika was patient, knowledgeable and charming. She explained all the steps, all the options clearly and in detail. I had an excellent overall experience at Visionworks at the 121 & Custer location
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September 2023 by Biggs Y.
I strongly advise avoiding Visionworks at 8880 State Hwy 121, Suite 140, McKinney, TX 75070. Their customer service is abysmal, marked by a severe lack of communication. I have been waiting for my glasses for three weeks, and the individual at the store appears to have poor communication skills. Despite numerous calls, no one seems to have any updates or information regarding my order.
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August 2023 by Karen A Yang
I walked in for repair of my glasses as the lens on both kept popping out. I went to Target Optical where I'd bought the glasses, but they didn't even try to fix it. Ben the manager was so excellent and kind in repairing my glasses for me - AT NO COST! He tightened one screw, but the other side had a lens cut too small for the frame. Ben exercised some stroke of genius by using tiny invisible wire to delicately secure the lens in place - so so appreciated as I am leaving the country tomorrow. He even replaced the nose pads for free. Visionworks is fantastic, and I'll come by again to buy my glasses next time.
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July 2023 by C. Voss
Visionworks is the best! I ordered some glasses online and they didn’t fit. They kept falling off my face when I leaned over. The manager Sherika and her colleague Kinley provided excellent customer service and helped me obtain a perfect fit. I highly recommend Visionworks at McKinney Towne Crossing.
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July 2023 by C.M. Voss
Visionworks is the best! I ordered some glasses online and they didn’t fit. They kept falling off my face when I leaned over. The manager Sherika and her colleague Kinley provided excellent customer service and helped me obtain a perfect fit. I highly recommend Visionworks at McKinney Towne Crossing.
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July 2023 by Christina Voss
Visionworks is the best! I ordered some glasses online and they didn’t fit. They kept falling off my face when I leaned over. The manager Sherika and her colleague Kinley provided excellent customer service and helped me obtain a perfect fit. I highly recommend Visionworks at McKinney Towne Crossing.
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July 2023 by Alisha
They are very understaffed. That's not an issue here. I walked into the store and wasn't acknowledged. I figured that they were busy with two other customers. So I waited, no big deal. Once I noticed those customers had left. They still didn't ask me if I needed help. I had to go up to the counter to pick up my order. The girl at the desk gave me my glasses. I didn't get a bag or anything. She just gave me my glasses in the case. The glasses also looked dirty and had fingerprints on the frames. I will not go back to this location.
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July 2023 by Mary Logan
Ben did a great job cleaning my sons glasses and replacing the nose guards all for free! Thank you!
