Wells Fargo Bank in McKinney offers personalized attention and self-service tools to support financial goals. Reviews highlight generally positive experiences with professional and helpful staff who provide top-notch customer service. Employees are described as cordial, staying past closing to assist with transactions and app problems. Most customers report receiving smiles and wonderful service during visits. However, experiences can be mixed, with some staff being very kind while others may respond in an aggressive tone over routine questions. There can be inconsistencies, such as challenging valid identification despite past transactions. The branch encourages customers to stop by or make an appointment.
Waited in line at 3pm on a Monday for 25 minutes because there was only one teller-frustrating!
November 2025
ATMs are offline way too often, and when they take them down for maintenance they take them both down, of course. No walk up ATM so most of the time you arrive here the ATMs will not be operational. Just, wow.....Just look at the other reviews, Its clear this location does not care at all. Not sure why anyone would bank... read full comment
November 2025
Horrible customer service! I called the branch needing to speak with my local branch personnel. They repeatedly refused to listen and immediately transfer to the 1(800) customer service instead. Suggest finding another bank.
