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April 2024 by Harry Stein
I have been using this bank for years and the staff at every level and position has always been 100% kind, professional, and respectful. I am surprised at all the negative reviews but I suspect people can be frustrated by long waits which often is out of the control of the bank. I use the ATM as often as possible or I call to make an appointment. I feel as though the staff is part of my family and have always been treated as such. I recall Abraham Lincoln's famous quote: "You can please some of the people some of the time, all of the people some of the time, some of the people all of the time, but you can never please all of the people all of the time.".
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March 2024 by Dev G
E worst service by Wells Fargo in terms of availability.. not a competitive bank.
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February 2024 by Daryoush Mahjoob
Today, I stopped by for the second time during the recent months to do a notary. The response was the same: the respective employee is off today! I am an account holder with WF for a decade and have not seen this apathetic treatment toward the customers anywhere else.
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January 2024 by Piete Clark
I pride myself on being patient but, this place and especially Lucila pushed me past that point. Her ignorance and rudeness was beyond any experience I've ever had at Wells Fargo.
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September 2023 by Sarya Rajabali
We came in today regarding a problem with our account and the manager, Michael was able to swiftly take care of the problem. Overall everyone there is super nice and helpful. Highly recommend this bank!
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April 2023 by Tj Reilly
Banking practices change day to day. They don't have enough cash to cover even smaller checks. Charge fees to cash checks from their own customers. Fractional Reserve Banking is catching up to these big banks obviously.
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April 2023 by Dari Partain
Here's my list of where improvement needs to be addressed...1. Correct way to to ask a customer if they may help you is "May I help you?" Or "What may I do for you?" Not "How are you?" I wanted to say "I would be happy if someone helped me after waiting so long. "2. A four day hold on a verbally confirmed cashiers check from a local bank is ridiculous.3. If Zelle payments could be over $3500. Especially coming from the same bank. Also ridiculous.4. No restroom for customers. Most ridiculous of all.5. A more diversified staff.
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October 2022 by Shi
Eh, its alright, not bad.
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September 2022 by Virtuoso E.
My mom (a black woman) has been banking with Wells Fargo she has a regular checking and a business checking on yesterday. She tried to cash a check for her business and deposit the rest of it into her account to teller got all the way to the point of asking how she would like the money back in the middle of the teller counting to give the money the Asian manager comes to the window and flags her check in the middle of the teller, giving her her money. The teller goes on to say sorry, there was a hold placed on, your account, I find it odd that the hold only came when the Asian manager came to the window and I have other stories with that manager as well horrible Wells Fargo should be ashamed of their self, but because that Asian manager was so upset that my black mother had money for her daycare that she worked hard for that she didn't deserve to spend her money and Wells Fargo go check the camera because you'll tell it was counting out the money. Fire the Asian manager like I said, I witnessed her in action with other minorities
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February 2022 by Amanda Dreiling
I have always enjoyed Wells Fargo, in serveral states I lived in for many years. But lately the customer service at this location has me looking at other banks. The tellers are great! The office people not so much, not helpful at all. They act as if the customers are bothering them. Internal issue, management change, COVID-19 reduction, an overall horrible attitude. In any case HQ leadership needs to investigate and rectify or they will lose customers.
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March 2021 by RecComp
Great service! Staff and branch manager were very prompt, helpful, knowledgeable, and friendly.
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December 2020 by Patrick La Fratta
My wife and I visited here once for banking services. Fast and friendly service. Thanks!
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July 2020 by Soeum Soeun
I have been here twice and each times they were very nice and friendly with customer service. I would recommend all in McKinney area to come here instead. The one in the Custer road, stay away. Cuz I said so. Lol
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July 2020 by Ktmk
I told them I was in a hurry but They're wasting my time because they want to upgrade my account. Telling me they can't waive my fee unless I upgrade and then suggesting that I don't upgrade and waiving the fee for me
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June 2020 by Celah Johnson
I have been here twice and each times they were very nice and friendly with customer service. I would recommend all in McKinney area to come here instead. The one in the Custer road, stay away. Cuz I said so. Lol
