-
February 2024 by Jonathan DeLeon
The guys do what they have to do. Great company to get you car or towed from
-
September 2023 by A D
Not sure where the complaints are coming from. Very good people. AAA contacted them since the original company canceled on me and the driver stayed in contact with me the whole drive. They transported my vehicle 2 hours away from home. My experience was great! Highly recommended if you're in the area.Services: Car lockouts
-
September 2023 by tara devine
BEWARE!! This company is THE WORST..My roadside service arranged to have them tow my car. We made 2 different appointments, spoke on the phone, texted and they never showed up. They just canceled without telling me. Would not answer my calls or texts.. Calls went to a VM mailbox too full to leave a message. It waited for 4 hours! I was out of town and had no where to go..Too cowardly and insensitive to tell me they were not coming. had to hire someone else out of pocket.Service: Car towing
-
September 2023 by Cristie Ann
I was stranded with a car that wouldn’t start near Austin, even after we tried to jump it. It was 8:45pm. AAA dispatched a local company that backed out and rerouted to Storm in the Seguin area which is 30-40 minutes away. My driver promised he would be there as fast as he could, and he was! Not only did he figure out that my car just needed a jump from something with a little more power, he also made sure to still follow me home in case something happened on the way. He was professional and kind. I’m incredibly thankful for this company!Service: Car towing
-
September 2023 by Destiny Case
My roadside service booked with this company & they accepted the job then waited two hours to cancel. They didn't answer the phone ever & you can't leave them a message.(Owner responded to my review in less than an hour but nobody can answer the phones when I call... weird. Also, my car moved less than a mile)Service: Local hauling
-
September 2023 by Edward O.
Broke down 15 miles east of Seguin, Tx 9/10. Called AAA tow service and they mentioned things were not looking good for finding a tow company. After no help, I called at 4pm and then was told the Storm towing would be at my location around 6 pm but I would be getting update calls in the meantime. No update calls and around 6 pm I called AAA and Storm said they would be there at 6:30. I waited till 7:30 and had family pick me up because they never showed. I get a call from Storm at 7:40 saying they will be out shortly....LOL...I just told the guy he must be kidding and hung up. Never did get a tow and found another way to fix vehicle. I'll be call AAA tomorrow! Funny thing is 2 years ago Storm burned me when I needed them for a tow.
-
August 2023 by MARISSA
We requested service from this towing company, at first service was friendly and informative. Driver said it would take 2 hours and he had cars ahead and that it would be in our best interest to see if any others were available. We talked to a live agent but no other towing services were available. The truck driver called back and asked if we found anyone else we responded no but we would let them know if anything changed. As soon as we got off the call we received as text that the driver was on their way just to be called again by the service that found the towing company for us to say that we canceled the truck. We called the tow truck driver back at called us several times to see if we found another service and was sent to voicemail within 2 rings. I proceeded to call the Storm Towing company number and was told the same story that they were told I canceled and there was nothing that could be done. This company handled this terribly, did not even apologize for the inconvenience and admitted to no wrong doing. I understand it may have been far but we have been stranded in the Texas sun for hours trying to get a company just to be canceled because they were unwilling to come and do their job. This lack of care and unwillingness to do the job they signed up for should not be allowed.
-
August 2023 by Tom W.
TERRIBLE EXPERIENCE! After waiting for hours yesterday for a tow, we rescheduled for 9AM the next day. After waiting another 3 hours today & did not show up, dispatcher Krista CANCELLED my AAA order without reason or notice. This was a complete disaster! Completley unreliable company!
-
July 2023 by Fred Donaldson
They picked up my car around 11:30 at Buda Texas and told me that they just got the call I had called AAA at about 8:45 a.m. in the morning the driver took my truck 45 minutes later I sent him a message and ask him if he got there he said yes he has not he had dumped my truck somewhere and went and picked up some more tows did not get my truck to AAMCO transmission until 4:30 p.m. so I could not pick up my truck that dayand a bottle of fabuloso is missing out of the back of the truck AAA just gets worse
-
July 2023 by Tawanda Johnson
Cisco was the best very professional and helpful. Other companies would not come to assist me but he came and got me home safely. Thanks so much Cisco for your grade A service.Service: Car towing
-
July 2023 by The Eternal Company
The way this company replies to reviews says everything!My experience with the company was a 4 1/2 hour wait. I was told by the dispatcher several times that it would only be 15 to 20 minutes. 4 1/2 hours later, the driver showed up with a woman in his vehicle. Because the woman was there my wife and I wasn’t able to get towed because of lack of room. The drive took pictures of my car anyway. Even after knowing he was not going to take me. Doing the conversation with their dispatcher she was informed that I needed a ride with my car to a repair shop. I ended up having to get another towing service. By this time, the mechanic shop had closed, so I had to spend extra money on a room for the night. Even though they took 4 1/2 hours to come, and did not tow my car because of the extra person he brought with him, they still charged my insurance company for the tow.Service: Car towing
-
July 2023 by Alexander King
Wait two hours for them to cancel. Called them 3 times and I answer/ignored the call.Second time with this lovely serviceOne star is two high
-
July 2023 by Chelsea T.
TERRIBLE INEXCUSABLE. After waiting for over 3 hours, their dispatcher named Krista, CANCELLED my AAA order. Why? Because I was upset I had been waiting for 3.5 hours on the side of the road for a tow that was supposed to be there hours earlier. I told her I was about to cry and her response was "I'm canceling your order." WOW. What a terrible person.
-
July 2023 by Rylee Diane
Insurance dispatched Storm to come help me fix my flat tire, after the first provider left me stranded. The gentleman who came out from Storm was very quick and helpful. Thank you!!
-
June 2023 by Chris Ray
Took the guy 1 hour to deliver my vehicle to a dealership 25 mins away.When I called, the driver said he “stopped” and was on his way.To get gas or a snack wouldn’t take that much time. Very suspicious. Don’t use this company.Service: Car towing
