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February 2024 by Dhammika Viyalamunna
This CVS experience was terrible. I spent 20 minutes in the drive-through only to be told at the window that they couldn't process my insurance. After waiting over 40 minutes in three different lines inside, I finally got my kids' medicine. The staff was incredibly unprofessional, and I wish there was another pharmacy in Melissa.
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February 2024 by sandeep vusala
Worst pharmacy service ever had.
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February 2024 by arelle' winchester
DO NOT USE THIS PHARMACY IF YOU CAN HELP IT!!!Both my daughter and I are dealing with the flu right now. After our primary sent my daughter’s prescription, later that same day I was told her medicine was ready. I get there and I’m informed they don’t have any in stock. Annoyed, but no big deal. The flu is running rampant so I get it.I’m then told I WOULD need to transfer the prescription. Again annoyed but whatever let me get my baby her medicine.I call the receiving pharmacy, they tell me they have yet to get any prescriptions for us because CVS HAS YET TO RELEASE IT!!!At this point I’m over it! I call CVS and I get the worst excuse one could fathom. I talk to the pharmacist who was extremely passive aggressive both in person and over the phone. Her ignorant tail tells me well the receiving pharmacist needs to call us. Mind you I’m given the run around for 24 hours WITH A SICK CHILD!!! Whoever they have as the pharmacist, I hope she never makes another dollar in medicine!
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January 2024 by Tanesha Pursell
If I could give negative stars I would. This is the ABSOLUTE WORST cvs I have ever been to in my life. The customer service is AWFUL. They don’t communicate with each other. They don’t know when your meds will be done. They send you inside from station to station because no one knows anything! Then they start helping you and constantly stop in the middle of doing so to do other things. Then they act like they don’t know how to access your insurance. I’d drive 30mins-1hr to avoid this CVS in the future.
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January 2024 by Clay Doise
Doesn't fill scripts when called in, doesn't give notice when they are out of meds, after making you wait on hold for a script they were supposed to have.
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December 2023 by Mary Hampton
We desperately need another pharmacy in Melissa! I waited over an hour for a prescription they didn’t even have in stock. I wonder how many hours they would’ve left me waiting if I hadn’t gotten back in the line! There is Always a line all the way around the building for the drive through and never ending lines inside that barely move. It’s horrible when you are sick and your doctor has sent your prescription here because they Never answer the phone so you can’t even get it transferred.
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November 2023 by Joseph Mcclaine
Wait times are very long. I have literally watched half a football game waiting for my daughters medicine. Also when trying to use delivery to save myself time it doesn't get delivered and then I still have to go and try to get my already paid for medicine to be asked to pay for it again and then not get my paid for shipping charges back.
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November 2023 by Kellie Heckert
The pharmacy hours are ridiculously short. They always seem unorganized.
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October 2023 by Kim Witt
This is the worst pharmacy ive ever went too. I really hope its not the pharmacy that is going into the new Krogers in melissa!! The pharmacist is ver rude and never gets my medicine right. I always have to go in and have them fix it. There very unprofessional the wait is unreal. Its never a Pleasant visit to the pharmacy when i have to pick up my medicine. I cant stand the place but its the only pharmacy around there. I will be changing pharmacy ASAP when another pharmacy opens in this town never again will i use Cvs after this. Sad ive been using Cvs for many years but after years of this im done!!! Plus there prices are the highest around so done with them. If your looking for a pharmacy i wouldn't use them at all!! Its horrible. The customer service is horrible!!
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September 2023 by Tee Robinson
How can you rate a place without any stars bc this place doesn’t deserve one. I can’t believe this is a place of business. The workers are huddled up chit chatting while the drive through line is wrapped around the building and the inside line is down the aisle. Who manages this? I can’t understand how this is acceptable.
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September 2023 by Andrane Tee Mems
Absolutely horrible service through the pharmacy. The lines and wait times are always 30-45 minutes no matter what time of day you go there. One car takes up to 15 minutes minimum at the window and going inside doesn’t speed the process up much more than that.
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July 2023 by orelse robot
I would recommend getting your vaccines somewhere else!For weeks the CVS mobile app was giving me notifications how I was cleared to get a pneumonia shot and a covid shot after verifying my age and the last time I had a vaccine.I show up for my appointment and the pharmacist quickly dismisses me away telling me I'm not qualified for either one!Go somewhere else for vaccines!
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July 2023 by Mary
This is the worst CVS Pharmacy in Texas. It’s the only pharmacy in Melissa so there is always a line around the building at the drive thru and a two lines inside backed up down the isles. Good luck getting the right medication if you ever get to a register. And forget about calling, they do not answer the phones and they ring constantly. Take my advice and drive to Anna or McKinney!
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June 2023 by Symone Rimmer
Racist, horrible customer service… a black family walks in, one lady a worker standing near the front of the entry way spoke not a word, non black customer walks in moments later she makes it a point to speak and greet that customer and every non black customer after that… shameful.
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April 2023 by Musab Jafri
This is the worst pharmacy ever, they have issues keeping medications in stock as common as amoxicillin, they have the slowest service, and they even messed up one claim where they never gave me the medication but the insurance was billed so i was ineligible for a refill for a sizable amount of time for my hypertension medications... I have now moved all of my family prescriptions out of this one. I'd rather drive to McKinney and save on time and energy than deal with this one... And it is worse when your kid has a 104 fever and the best they can do is get you the prescribed amoxicillin 14 days later... And they don't pick up their call like ever!