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September 2025 by Kaylee P
I am writing a review due to a continuing issue with my mail delivery. While my regular letter mail has been delivered consistently, a package—approximately the size of my hand and small enough to clearly fit inside my mailbox—has not been delivered to my residence.
When I initially noticed that my mail was not being delivered, I visited the post office for clarification. At that time, I was told the disruption was due to road construction. However, the road was only blocked for a few hours on a single day and has not been obstructed since. Despite this, the issue persists.On a subsequent visit to the post office, I picked up my mail but was not given my package. I have since filed multiple complaints. The USPS complaint line has been very helpful and has made every effort to assist me, but the situation remains unresolved. At this point, it almost appears as though my package is being deliberately withheld, even though my mail is being delivered daily.
This situation has caused significant inconvenience, as I cannot afford to take time off work repeatedly to retrieve mail and packages that should be delivered directly to my home—especially given that normal delivery service has resumed.
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July 2025 by Lisa Livingston
Short line for waiting, friendly people, quick help but spent time necessary to completewhat was needed.
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July 2025 by Goddess ByNature
Incompetence. That's all I can say. So glad I'm moving out of this one road city!
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May 2025 by Rohit Ganga
Cannot thank enough for the help that I received from Angela! Thank you much!
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May 2025 by Tracy Atkinson
Fast friendly employees
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April 2025 by A.G
I want to give a big shoutout to the front desk staff at my local USPS. Every time I stop by, they’re courteous, patient, and incredibly helpful—even when the line is long or things get busy. They handle questions and transactions with a great attitude and always take the time to make sure everything is done right. Their professionalism and friendly service really make the experience a positive one. I truly appreciate all their hard work!
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July 2024 by M M
I put in a request for HOLD MAIL. Received my confirmation number and confirmation of my HILD MAIL.
I continued to get my.I formed Deluvery notices of my mail they should have been holding for me.
Came back just over 2 weeks later and 2 pieces of my mail were delivered and NOTHING was HELD.
I relieved NO notice or explanation. Where are my sensitive financial pieces of mail?
No notices, explanation, nothing!!!
No wonder they are going broke and delivering for fed ex and upset cheaper. They are failures at their only job. Deliver the mail.
Then, today I went in to place a forwarding address request. They said I HAD to get the bar code which will be delivered to OLD address of which is no longer mine. How the hell can I get the barcode to confirm it's me? Why the hell couldn't the office personnel have just gotten a copy of my ID when I was at the counter submitting my request?
Now, I have to drive an hour to old address and open a mailbox that may well have the new tenants Mail in it!! That puts my life in danger AND looks like I'm stealing other people's mail which is a felony if I'm accused of tampering. If I'm at someone else residence looking in the mailbox, then how am I supposed to explain that to.law enforcement???
This is a true failure of something that should be simple. All other compa is accept a scan of your Identification for confirmation. Why can't USPS?
Why can't they HOLD my mail? WHY COULDNT they NOT email me since they had my email for the confirmation number?
I bet they remember their bank location and payday, though.
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June 2024 by B DeWolf
Not only "the friendliest post office in Texas" but also the hardest working and most efficient. I am an online seller and when I drop things off at this post office they begin tracking and ultimately arrive more quickly than if I drop them off at the larger (and meaner) post office in McKinney.
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June 2024 by Iron Giant Forge
Everyone that works here are some wonderful and kind. Especially Michelle she is the most helpful and sweetest person. If at any point you ever need any assistance she is right there to lend a hand or knowledge.
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May 2024 by Darrell Wilkes
Yet AGAIN, absolute failure to pick up a package that I scheduled to be picked up. I paid extra for the service and you failed again. What frustrates me more is there is no accountability in the PO! Who do I call? Who do I talk to? Who is in charge to make sure business is being handled properly. Come on, at least strive to the level of mediocre.
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March 2024 by Randy Tapley
What wonderful service! Most of the time you go into the post office and the clerks are already in a bad mood because they work for the government and they think it’s a requirement but not here. Polite, courteous and informative. Thank you so much.
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March 2024 by Zak
I recently moved to Melissa and I handle fulfillment for a business called Permaplug. I have used many different USPS locations over the years and the Melissa location is on top of their game. They always scan in the packages within a couple hours and are always very prompt, polite, and professional. Thank you, team!
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February 2024 by Jo Ann G
Tiny tiny Post Office that desperately needs to catch up to the growing population. Super nice employees who are friendly and helpful. Full service in a tiny place.
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October 2023 by Frankie Grace
Will be calling the post office for the 3rd time this week for packages getting delivered to the wrong box. Didn't get a key for one of them, and the wrong keys for the others. Not sure how this is happening so much. Our whole neighborhood (brookside) is fed up because it's happening to everyone. If I can't get my packages back who is going to be responsible? I know I'm not taking a loss on a $200 item. Yall will be hearing from us when you open today.
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September 2023 by hamza benmaki
Very friendly staff
