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March 2024 by Randy Tapley
What wonderful service! Most of the time you go into the post office and the clerks are already in a bad mood because they work for the government and they think it’s a requirement but not here. Polite, courteous and informative. Thank you so much.
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March 2024 by Zak
I recently moved to Melissa and I handle fulfillment for a business called Permaplug. I have used many different USPS locations over the years and the Melissa location is on top of their game. They always scan in the packages within a couple hours and are always very prompt, polite, and professional. Thank you, team!
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February 2024 by Jo Ann G
Tiny tiny Post Office that desperately needs to catch up to the growing population. Super nice employees who are friendly and helpful. Full service in a tiny place.
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October 2023 by Frankie Grace
Will be calling the post office for the 3rd time this week for packages getting delivered to the wrong box. Didn't get a key for one of them, and the wrong keys for the others. Not sure how this is happening so much. Our whole neighborhood (brookside) is fed up because it's happening to everyone. If I can't get my packages back who is going to be responsible? I know I'm not taking a loss on a $200 item. Yall will be hearing from us when you open today.
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August 2023 by Mirabel
Had a package get delivered Tuesday 08/01 to our locker box. Checked my mail slot only to see the key to the locker wasn't in there. Thought a neighbor might have had it so I waited. Friday, the USPS guy knocks and tells a household member that the key to the box is missing. Doesn't tell us how to retrieve the box NOR did he simply just bring the box to our house AS he is telling them that the box is inside the locker. The math aint mathin for me, how am I suppose to get my package if the key is missing? Why are you letting my package soak in that hot box instead of just bringing it to my house? Guess ill get it whenever they dont feel lazy to walk 10 steps to my door.
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April 2023 by Brittney
a package to me was delivered to the wrong post box. I've been up to the post office a few times to get this figured out and for them to correct the delivery information so i may get a refund. They are ignoring me. How do i contact the post master?
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February 2023 by Jami Silva
It seems silly to me to rate a post office, but they are literally so nice each and every time. We moved to Melissa a year and a half ago and I just love our little post office and the employees.
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February 2023 by Karisha Watts
I love this little post office. They are very attentive and always kind.
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January 2023 by Office Admin
I've been twice in two days and each time Angela went above and beyond to help me mail out materials for my business going to different states! She was seriously so helpful and kind. If I could give more than 5 stars I would.
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December 2022 by Nick Tessalee
We have moved in the area and need our mail box keys. At time we were still in pandemic so they were short of staffs. The place is so unusual small. The staffs were so friendly and helpful. One star deducted for taking about month to get our keys then the mail box was replaced now we need to go back to get a new keys. I wish for some notification before they replace it.
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September 2022 by David Sackey
Small post office. Was able to get my mail sent on a timely manner
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August 2022 by julian cueter
Quick and easy. Super helpful and welcoming staff. Michelle was especially helpful. Thanks Michelle!
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July 2022 by Esther Mufunde
Horrible customer service. The cashier woman was rude and condescending. She applied 1 strip of tape on my priority box I was mailing and paying for and when I asked for an extra tape to secure my package she replied, “this ain’t free stuff, I should be charging you for this tape!” Very rude, I expected better service. Will not be returning to this location again.
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March 2022 by Sean Sweeney
Horrible experience with this Post Office be careful sending anything valuable through them! Lost $1000 worth of IT equipment. I was told I hope you put insurance on your package. Parcel was placed in the wrong pickup box or so that's what was said. Driver could have taken it or possibility somebody else. Lisa the manager was a big help and I raise it to 3 from the half star I wanted to give. Still lost but I appreciate her help.
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February 2022 by Rocky H.
If able I would rate a -0. I went in to talk to office manager about our packages being misplaced in parcel lockers on Creekside Subdivision, even took her a handwritten complaint note from my elder neighbor. Post office manger opened her mouth only to say they are short staffed and would take my number down to call later. That was 2 weeks ago and still no call!! We’re expecting a package out for delivery from Grand Prairie, tracking number states it has been delivered. Checked parcel lockers, one was opened with a package in their belonging to someone else but nothing for my address-still waiting!! I understand being short staffed may cause delivery delays but that’s NOT an excuse. TRAIN your postal workers effectively, otherwise find someone one that can perform and deliver mail accordingly. Taking this matter higher up to HQ.
