-
March 2024 by AngelRdz8751
At the outlets, tried going into Lids at 8:50, all other stores I had been to are open and this store is closed already 10 minutes before closing. Very unprofessional. Was the same for other location here at the outlets. Should be open at least 5 minutes before closing especially on a friday night.
-
November 2023 by London Castle
Came to the lids outlet in Mercedes and the representative Matt assisted me very professionally. He was very helpful on the things I wanted and was polite. He should be acknowledged.
-
July 2023 by Juan Hernandez
Great selection of hats and jerseys great service too!
-
May 2023 by Anthony
I bought a premium access pass that they charged me $ 10 for it and it supposedly is good for one year and the girl that helped me there to setup my account did something wrong she didn’t know how to do it and told me it was all good to go. And nope it wasn’t I got charged $ 10 for nothing I feel like I got robbed. Don’t ever go to that store workers don’t know what they are doing they don’t care for customers
-
March 2023 by Daniel Castro
Jaime and Drew where very polite friendly and knowledgeable about the product in the store and made my experience wonderful I recommended they ask for them personally they where the best the world need more people like Jaime and drew.
-
December 2022 by Ernie Torres
Love getting my teams caps & beanie's there & part I love when I put my last name on it
-
December 2022 by Mathew V aka PL
1st off, they didn't even steam BOTH my caps right... Never used the caps .. went back 2 days later WITH receipt n they said no refund after steaming... Noone said that before!! Jaime the manager was NO HELP.. he took off the cap sticker without Me knowing so I wouldn't be able to return it. NEVER AGAIN AM I GOING TO THAT LIDS
-
April 2022 by I. E.
Out of all the lids in the 956/Valley area this store is by far the best. The customer service is phenomenal and the selection of caps is great. I have boughten at least 20 caps from this location and although I live 30 minutes away I will always choose to visit this store since the customer service is ALWAYS great and the employees do the best job to answer the phone when calling to ask about current hat drops. I recently got a custom WWE cap made by Seth the store manager and it came out awesome ! Definitely recommend visiting this store and asking for Seth for all your cap needs. He will not let you down and his customer service is second to none! This location is located in front of the food courts in the mercedes outlets.
-
April 2022 by Brenda Rojas
Poor customer service from a guy who claimed to be the manager. Waited for 30 min, manager used white text instead of black text as I requested. Did nothing to compensate our time.
-
October 2021 by Fidel Hull Jr
Great selection, very helpful staff
-
September 2021 by Rosemary Solís-Garza
Hardly any updated caps nor Texans shirts for bigger sizes
-
June 2021 by Alfredo Rodriguez
CUSTOMER SERVICE WAS AWFUL EMPLOYEE (TALL ONE) DONT KNOW HOW TO TAKE CARE HIS JOB AND TALK TO PEOPLE WITH NO RESPECT HORRIBLE CUSTOMER SERVICE FROM HIM
-
May 2021 by tricia garza
Horrible customer service from the Manger named Michael. Very Rude and disrespectful!
-
March 2021 by Ismael Sanchez
Got our girls elbow protectors stitched.
-
February 2021 by Enrique Salazar
Best hat store and they customize them with your name or anything you want
