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April 2024 by Katherine Estefany
Thank you Sandra for being so helpful in helping me obtain my Gate access even though my storage unit is at the military location.
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March 2024 by carlie guynes
They don’t care about your belongings and have horrible customer service
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January 2024 by thomas day
Place is way too expensive for the lack of convenience. Plus they are trying to charge me an extra month. when I moved out on the second. There are much better and cheaper places in Rowlett
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January 2024 by timothy valencia
I would give this place 0 stars if I could. I rented a unit online when I started to move in the property manager said I couldn’t that those units were under maintenance. She had an attitude and didn’t want to give me a refund, she said to dispute it with my bank or call customer service. I called customer service but on hold with no answer. Beware of online purchase.
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November 2023 by Fidel Garcia
Thanks to Natalie for helping me renta a space .
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November 2023 by Zo Trim
Public Storage is trash… They constantly go up on rates for units and at this location there’s NEVER anyone in the office to help you. Wouldn’t recommend and wouldn’t rent again
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October 2023 by sharon wright
Customer Service SUCKS!!! First, you can't never reach the attendance. Never available to answer your important questions. Instead you get a machine asking you to leave a message. Three days later you get a call back. Second, they give you a discount on your first unit, but since the attendance wasn't available to assist you, you pick a unit that's to small. There goes your discount for having to change into a larger unit. Now you're having to pay almost double the rent!!! Never again! I would not recommend using this storage facility to any of my family, friends, nor ANYONE PERIOD!!!DO NOT USE PUBLIC STORAGE FACILITIES!!! THEY ARE A RIP OFF!!!Especially the one at 2023 N. Galloway Ave., Mesquite Tx 75149
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October 2023 by Kelly Caraway
When I say I had the best experience and best customer service experience today 9/30/2023. Shawn thank you so much.
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October 2023 by Tiffany Reid
After going to the Public Storage location where I rent a unit and finding it closed, I was told by Jessica on the PS Customer Service line that the payment could be made at any open location.I went to this location to find the door locked. When the associate returned, she said she couldn't access cash payment.After previous issues with unauthorized AutoPay being authorized on my cards, I ONLY pay in cash.
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October 2023 by Sheila T.
Be careful renting here. Go somewhere else. They will steal your money. We reserved a unit on 9/29 and paid for a full month in advance. We had a family emergency come up and left town. We found out 2 days later on 10/1 that they cancelled our unit with no notice. They kept our full month payment. I also paid extra for one of their locks to be provided for the unit, but they stated the reason they terminated 2 days after our rental started is because no lock was installed on the unit. Not sure what I paid extra for then...Just be careful working with this place because they come up with any reason to steal your money. Full conversation was recorded if anyone at the Public team would like a copy of how this was handled.
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September 2023 by Alicia Whitaker Jones
As a formal public storage employee ,I would like to say Liz help me out and done a awesome job.
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August 2023 by Domanetra Graham
I needed a storage and Liz was very helpful but failed to tell me about an external charge that I was hit wit the very next day!!!??? Sucks I had to change my reweiw because who wants to pay extra when not informed about it!!!
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August 2023 by nicolas buenrostro
Very secure place to keep items safe , thanks!!!
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August 2023 by Rick B.
Public storage is THE WORST company I have EVER dealt with in my life! Will NEVER do business with them again and am going to post this on every social media site available to me! If I could leave zero stars I would.
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July 2023 by Raven
Perfectly adequate and clean storage facilities. Unfortunately, the customer service of the employees is severely lacking. They have a poor attitude, are rude, and seem like they would rather be anywhere else. Thankfully, there’s no need to interact with the staff most of the time that we come here. Prices are okay.