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March 2024 by Bad & Bougee 4 Real
The process of purchasing with extended finance was seamless and the time spent in the store was minimal. However, I didn’t feel like the interaction was personal but more transactional. I don’t even know what my sales rep’s name and she was very temperamental (not open to receive) nor was I addressed as Mrs. Name. The communication was more like hey you (out-loud) from across the room for the entire store to hear my dealings. I did not like that and when I tried to express my dismay to the Assistant Manager all he could say was “I don’t understand” - he wasn’t engaging so I see why the sales rep conducted herself as she did. Her behavior was a reflection of management. No “quality” customer care. I was dealt with and not serviced. I never write reviews because I don’t find joy in speaking badly but the experience left me thinking I will never shop here again. I’m giving it 4 Stars because customer service isn’t easy. The store had great offerings and they were willing to price match online prices. The financing was made easy and I’m certain my sales rep was going above and beyond for me but needs to improve upon being discretionary and show some tact.
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March 2024 by Ysmael box
The service was spot on. It was fast and quick. No complaints I will be coming back for sure when I am ready to buy my next furniture upgrade
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March 2024 by jeffrey roby
Very Nice, helpful and courteous service
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March 2024 by Clarice Moore
Stephen D. was VERY HELPFUL!!! Especially, to a customer who is not very computer savvy.
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March 2024 by Yuliana Rascón
Rosa Rivera helped our family with our purchase. She made the experience easy and worthwhile. We really appreciate her assistance and it was a pleasure meeting her. We Love Ashley's Furniture Store!!
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March 2024 by Pat Burk
Jordan was a Very nice and Professional young man who helped us with our purchase of a sofa. Answered all questions and concerns, I would go back to Ashley for future furniture needs!
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March 2024 by Pamela Patneaude
Rosa was very helpful in my quest to find the perfect side table. Took me through the whole store looking in the dark wood pieces. . Found what I wanted, did the paperwork! Scheduled delivery! Easy Peasy! Pleasant experience.
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March 2024 by alma lopez
Excellent attention
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March 2024 by M C Perry
Thanks ? for a great shopping experience
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March 2024 by Robert Kyle Greenlee
I really appreciate the large selection and no-pressure atmosphere. I guess we looked twice at everything before making our choice. We were assisted by Stephen, who understood how to lay back just enough to not be on top of us, but was well placed to answer all our questions. A really good experience. We give top marks across the board.
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March 2024 by Gigi Noel
Steven was great didn't follow us to close just close enough. Personalized serviceHow we wanted. We had time to find just what we wanted and Steve took care of the rest. Once we chose what we wanted it was 15 minutes and we were out of the store.
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March 2024 by Sommer White
Chill sales people- they may keep an eye on you in case you need them, but not following you around like a puppy. When it’s time to order, thorough process and follow through to delivery! Great delivery tracking app and delivery folks too!
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March 2024 by Laura Saylor
Fantastic customer service! Jordan never pushed us, let us look and discuss however long we liked. He quickly responded to any questions we had and got us out the door efficiently with our new furniture at unbeatable prices. Thanks Jordan!!
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March 2024 by y looney
My experience was fantastic. Stephen was my sales associate. He assisted me right away. I had everything I wanted in my cart on the Flipp app which is a must have app. I showed Stephen what I wanted. He showed me my selections and was even able to do a pre qualifying finance application which I was approved. We got all of this done on my lunch hour which left me with 15 min to grab a bite and get back to work on TIME!!! Thank you Stephen!!!
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March 2024 by tk brown
Good help in service.
