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November 2023 by Erminia Rodriguez
Bad service, misdiagnosis which caused mismedication. My pet wasn't getting better because of that and they don't even want to own up to their mistakes. Please do your fur babies a favor and find a vet that actually cares to treat their patients PROPERLY!
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October 2023 by Aaron Shaw
I really wanted to like this location, but I haven't had good experiences. Multiple misdiagnosis, they cancelled an appointment on me with short notice, when trying to contact them I waited a week for a call back.It's disorganized and not what anyone needs or expects when seeking clinical treatment for their pets. I wouldn't recommend this location or the brand. I'll be cancelling my wellness plan.
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September 2023 by Elizabeth Estrada
Always a great visit! Binnie and Flora come out so happy after every visit. They truly care about your pet and are super helpful.
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July 2023 by Dwight Peterson
We have been going here for a long time. The staff is very friendly and knowledgeable.
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June 2023 by Mai Nguyen
They’ve always taken such great care of my German Shepherd! I’d definitely recommend them to any pet owner!
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June 2023 by Memphis Reigns
I went in due to my cat being extremely lethargic. After researching for hours, I came to the conclusion that my cat was dying. I took him in to euthanize him and stop the pain, but I still had doubts in the back of my mind. The Dr performed an X-ray, and I was sadly correct. They did not have to do that, nor did I even bring that up. They made me feel at ease with my decision to stop my cats suffering. They explained that he could have surgery, but it would be a lifelong battle, and that's if it was successful. RIP Salem, you left us way too early!
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June 2023 by Robbie Hollaway
The vet and the staff is awesome. They answer all your questions you may have. They even will give you the cost upfront when you ask. I take all my animals there.
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April 2023 by Lovy Salsman
Prior to today, I had never had to put down a pet. Overnight, Sammy, my senior dachshund, had trouble breathing. This was the one clinic that took us in right away after I contacted numerous from evening till morning. From the moment we entered the office, they put his comfort as their main concern. They were all very caring and allowed me all the time needed to say goodbye to Sammy.Thank you for being there for me today.
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April 2023 by Myranda Stark
When you think of a vet empathy comes to mind. Well not this place. They are as inconsiderate as they come. Do yourself a favor and go to any other Banfield. I was 15 mins late because my dog is unable to walk at the moment and it took me some time to unload and load him into my car. They refused to see him and refused to help in any way. The girl As mentioned in the other comments. The girl with the glasses is extremely rude and should not be working in a field that requires compassion. Keep saying sorry with almost a smirk. It was unbelievable. The people in the lobby even saw how upsetting it was as one girl tried to give me her appointment and they refused. They made me leave with no help for my 13 yo dog. Their only suggestion was to go pay 200$ to see an ER vet. But it was not an emergency at all!! I called another Banfield while in their lobby and they offered to see me in 20mins. I have been on Banfield since my 13 yo dog was a puppy. So that’s 13 years as a loyal customer only to be turned away in my time of need. I’m shocked on how they handle the situation. The other vet helped me no problem suggested things they did not and already hes doing better. Thank you Banfield of Lakewood for seeing me and this Banfield is the worst!!!!!!!
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April 2023 by Tiffany Bannerman
It's really annoying to have two Banfield hospitals within 10 mins of each other. Instead y'all could branch out into other towns.
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March 2023 by brianna wilson
Drop off appointment are super helpful if you have a busy schedule. They also offer a payment plan for appointments and such if need accommodation for payments. All the people are super nice and helpful. The only reason I'm leaving off a star is because of the price inflation of the visits without the payment plan.
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February 2023 by Fernanda Mata
Love them! Always taking awesome care of my baby Bella!
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January 2023 by Glenn Granger
Received several follow-up calls from Banfield's medical staff after our fur baby's appointment. They took the time to explain her condition and the available options for treatment.
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January 2023 by Derrty ReddSoSTL
Dr. Martinez, Tori and the other employees at the front counter were great. Customer service was great, which you don’t get everywhere. Great attitudes as well. They also provided great options for our situation to best help our dog. Highly recommend.?? ??
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December 2022 by becky barfield
Took two of my dogs in to get their toenails cut. They did a really good job. I really love the vet there.
