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July 2024 by julia rose
Mrs. Eno was so helpful in setting up my bank account and even gave great advice for me as a new account owner! Kind, professional, and very efficient! The tellers were also very kind, and I noticed everyone there has a cheerful demeanor.
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June 2024 by A10chris_ 214
Customer service was great, Eno inoyo helped me even though she was busy she told me she can multi task and she did very well! My experience here was the best and helped me quick.
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May 2024 by Michelle T
I made my account completely online & was having trouble with getting my debit card in the mail so I came into this branch. Darwin Williams did an AMAZING job, not only did he help me with the issue at hand but he went above and beyond by making sure my account was completely secured and updated so I wouldn’t have any problems in the future. I appreciate that so much ! 10/10 would recommend PNC to my friends and family.
Thank you so much Mr. Williams (:
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January 2024 by Mary Gattis
I've used four different branches and this one, by far, exceeds any of the others. Outstanding customer service! They are aware of the customers needs and very prompt and friendly! ?
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September 2023 by JDB General Contracting
You might as well consider this bank no different than PLS Check Cashing. Horrible customer service in this review is coming from somebody that has ever 20 accounts at five other banks.PNC is an absolute scammy and predatorily check cashing for 2% for “non customers” but cashing one of their own customers checks. So they charged me $60 for a $3000 check. I understand banks are for profit, need to make money but you have 15 branches and you have one branch opened on a Saturday, forcing all customers to drive as much as an hour, away from other logistical locations. This type of activity is a huge red flag for a financial institution to have to price gouge people to do a basic transaction that’s written on the chat guaranteed by their bank. I would hate to be an actual customer of theirs and see the kind of hidden fees. They’re price gouging their clientele.Beware beware beware!!!!Literally, setting up shop in blue collar neighbor hoods preying on the less fortunateDo not do business with BBVA and PNCBeware beware beware!!!!Beware beware beware!!!!I also warned the teller I’d be leaving the review and he said he didn’t care.
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August 2023 by Milly Tellez
Nice staff always friendly and helpful
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July 2023 by Michelle Johnson
Love this Bank
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July 2023 by Luis Vargas
Nice service. Except it should be updated on the walk-in time of closing for online info
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May 2023 by Latrice Sledge
You know , you have received exceptional service when you leave a *BANK* SMILING !GREAT CUSTOMER SERVICE!GREAT ATMOSPHERE!Knowledgeable!And best of all patient kind and courteousBoth Jonathan ,and DarwinWent above and beyond today. I am incredibly grateful!Thank you guysWay to go P.N.C for hiring Amazing people.
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March 2023 by Susan
I have tried calling repeatedly about applying for a mortgage loan and what benefits have vs other lenders… I have left my name and number to get a call back several times. I was tired of being ignored, I went to the location and still couldn’t be seen but left my name/number AGIAIN per the tellers request and still NO CALL BACK. With the serious issues in the banking world right now, I am seriously considering moving banks because it is a great concern to me that you 1. Don’t care to help your members 2. A total lack of any desire to conduct business 3. You are holding my money and can’t even do the simple task of answering the phone or making a phone call.
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March 2023 by Jalecia Kofi
THANK YOU to Darwin Williams for assisting me with my IRA account ! You possess wonderful customer service skills!!!
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January 2023 by Dmarcus Lacy
Went to open an account, we opened the account then went over to the teller to deposit a check and the bank manager Kimberly Davis said the check doesn’t look real and wrote the word void on my check, I felt so bad and embarrassed because we were in the lobby of the bank in front of people. So after leaving I got on the phone with the people who gave me the check, they talked with the bank and in about 30 minutes the bank was calling me to come back to the bank and that everything is fine. We went back to finish the deposit but i still feel awful . I will be closing my account
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January 2023 by Michael Navarro
Had a great experience with Mr. Williams very kind and great energy, wish we had more people like this.
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November 2022 by Correy Miller
The branch ATM just took $300 of mine while trying to make a cash deposit
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June 2022 by Gaby S.
It's no longer Compass Bank it's now PNC. Have an issue and want the best customer service go to Selene. She is the best branch manager if it wasn't for her my accounts would have been closed, but because she is so attentive I have stayed loyal to this bank even after it got bought out.
