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September 2022 by Regina A.
The customer service I have received from Makenna at the Little Elm location has been excellent! She goes above and beyond. I highly recommend this location solely because of her.
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June 2021 by Morgan S.
I don't know who is driving their truck around, but they almost hit my car and parked behind me to the point I wasn't able to get out of their parking lot. They even acknowledged I was stuck and didn't care to move it. Go somewhere else.
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March 2020 by Jennifer S.
BEWARE - They have changed Management and it is now TERRIBLE! No customer service skills whatsoever. Not even a smile or greeting when you enter their door. I have used this storage facility for 2 years. I have made my payments on time each month but when I recently spent some time cleaning my unit during the COVID-19 pandemic, I found that I needed to place a few items in the trash. They will NOT allow you to use their dumpster. When I asked, I was treated very poorly, as if I were asking for something sinful. There is no reason to treat your long time renters this way. In the end, I was so frustrated with the way the Manager and General Manager handled my request that I decided to move out.
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February 2020 by Melissa S.
I was in a pinch and needed an affordable storage unit for short term. They had a special that included half off the first months rent which really helped me and all of the staff is so helpful and professional. The units are clean and it is a secure, cameras located throughout the property. I highly recommend this location!!!
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January 2020 by Sarita Tarrant
Its 24hrs with reasonable prices.
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October 2018 by Manuel G.
Cube Smart Little Elm has unbelievable customer service and they truly care about their customers. They are second to no one. They're friendly, they listen and they give great advice . They use their experience to anticipate your needs and make recommendations. And they are there waiting and ready to serve every time you need them. Thank you Sherry and Eddie for being so engaged, helpful and awesome!!
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July 2018 by Michael G.
Currently in the process of selling my house and needed to move my most of my personal belongings into a local storage unit to keep my house free of clutter to show better for potential buyers. I checked out reviews at local storage places like A Storage, Uhaul, etc and one trend that I found was that almost every review that was negative referred to how most storage facilities offering a promotion like 1 month free didn't want to rent to someone who wanted to the advantage of that type of promotion and would rent only short term. So I gave CubeSmart a try as I noticed that they were right next to a donation drop off that I had visited recently and were conveniently located on the way from the house that I'm currently selling to my new place that I'm moving to. I originally set myself up with a 5x10 climate controlled unit via online registration but realized within a week that I picked too big of a unit as I was only filling up about a third of it. One of the managers, Sherry Bristow helped me personally when setting up my original unit and after sending a quick email on my concern, was more than happy to get e the unit that would suit my needs. I met with her face to face on 2 occasions and she was extremely accommodating. She allowed me to transfer to the smallest 5x5 climate controlled unit with ease. She also made sure to find me. U it that was close to the unit that I was moving out of so that it would be a shorter distance to move my stuff which was awesome. She allowed me to keep the same promotion discount and 1-month free promotion and on top of that, didn't charge a unit transfer fee. She made sure that I was HAPPY above all else. Sherry is definitely an asset to CubeSmart and she should be recognized by her management team! I Would recommend this location to above any and all of storage locations hands down.
