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October 2023 by Delwin Sears
Why do none of these phone numbers work for this place??? Getting warranty info out of them is like pulling teeth- now I can’t reach them for a car I purchased from here? Can someone please contact me asap. I have issues regarding problems on my vehicle and I’m trying to have addressed. PLEASE CONTACT ME.
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July 2023 by T D
Over priced vehicles
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June 2023 by Barb R.
If I rate Zero I would- I haven't come from any bankruptcy whatsoever. Your dealership never pulled my credit report so how did you know I came out of bankruptcy? That is not a correct statement, none whatsoever. Please get your story right. I was asking a question since I didn't want multiple pulls of my credit report. Your statement is incorrect, it may be a different not me. The salesman never pulled my credit report; therefore, you do not have a record of me visiting your establishment. Please stop making up stories this is the reason why customers should stay away from your dealership. When you are making up stories to justify Madison's unprofessionalism when she proceeded to yell at me because I questioned her soft credit pull process. Please, get your narrative right. Remember you don't have a record that I was at your dealership but now you are stating I had a bankruptcy on my report when you never pulled my report. It's a shame. Horrible DealershipI am not harrasing you, I am just stating facts. I have no bankruptcy on my credit report. Wait till you pull my credit to get your narrative straight.
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June 2023 by Marty Z
Drove almost an hour thinking we were going to see a whole bunch of trucks on the lot. It was just another used car dealership. We weren’t mad, just very disappointed.
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May 2023 by Dale Sawyers
Very easy purchase... They were very professional and gave me a fair price on my trade. UPDATE.... One month after purchase my AC started acting up. Madison told me to bring it in, they gave me a loaner car, and their garage got it fixed in two days. So nice that they stand behind their cars and do not abandon you after the initial sale!!!!!
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May 2023 by M
Madison Madison Madison!!!!! The only person I will EVER BUY A CAR FROM. Where can I even begin?! She’s honest, amazing, and just a wonderful person to be around. I bought a 2018 Camaro SS from her in October and when I went to look for something with better gas mileage I went to see her immediately. She got me into a beautiful 2020 Mazda 6. She knew exactly what I wanted and got my payment even lower. I send everyone and anyone to Madison.
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May 2023 by Rebekah Watson
Madison, did an amazing job finding me a truck that met all my needs and made the whole process stress free and seemless. Thank you Madison for an amazing truck buying experience. I highly recommend you go see Madison at Dallas Truck World for your next car, truck, or SUV purchase. You will not be disappointed with the selection, service, and customer service at Dallas Truck World!
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May 2023 by Myrtle Golden-Robertson
I couldn't give zero stars. There are many dealerships in North Texas to choose from, just don't chose this one! If you need to buy a truck skip this place and ease on down the road. I have had friends that were treated disrespectfully by Madison in particular. No one has to be crapped on when they are patronizing a business. There are plenty of dealerships that will welcome and appreciate your business.
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May 2023 by Karina Conche
This is Barb Rockson, I do not understand why this dealership is lying to have Google remove their reviews. Please do not drive me to place your threatening messages you sent me on the google reviews. Do not patronize this business. Madison is a rude, miserable and unprofessional manager at this dealership, and her boss thinks it is okay. No! no! no! Madison's boss sent an text message to my husband's phone threatening to have me arrested because I posted a bad review. That was my horrible experience there at your establishment. Very funny. I just asked a question and she started yelling at me because she knew I was right. You need to get rid of the unprofessionalism at your dealership. I didn't allow Madison to disrespect me. Mr. Boss you mentioned you had me on camera. If this is the behavior you foster at your dealership unfortunately no one would spend their hard earned money with you. Dishonesty and disrespect is unacceptable in business. I was at Dallas Truck work yesterday and you know it. If you respond stating I wasn't there I will post your threatening messages on Google Reviews.
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April 2023 by Ms B
Madison is rude and unprofessional. On the day I came, she argued with her sister outside while customers waited on her (at least 1hr) to assist them. I purchased the car Saturday, lot is closed on Sunday. On Monday morning, I called & expressed a LIST of concerns about my vehicle & she didn’t bother to listen so I decided to return. I said I would be able to return on Wednesday due to work. She said okay. Then, they asked me to bring the car Tuesday. I declined bc that is not what I agreed to & would have to request off work. She then proceeds to call me on Tuesday while I’m at work & threaten me to bring the car back by 5pm today “or else”. I left work early to return the car but before I came in I called Jason, the “GM” who actually works in the service department. He made excuses for them being rude saying everyone is frustrated but I’m not sure what they’re frustrated about when I’m the consumer. Definitely a complete waste of time & energy. They were just mad because I returned their overpriced lemon. Terrible service. Terrible inventory selection. Terrible lot over all. Don’t bother!!!
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February 2023 by rob simerly
Josh and Madison were awesome. My wife and I have bought over 45 cars and this was one of the best buying experiences.
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November 2022 by Tim Gatewood
Everyone there is Great! Jason the GM and Former Marine! Todd is friendly, helpful and got me with Madison. Madison worked hard for me and got the best possible deal for me. When it comes time for me to upgrade to a newer vehicle I'll be calling Madison.11/8/22 Picked up my Handicap license plates today. They put them on for me. Excellent Service. Man they've got some Beautiful Truck for sale there! When I hit that lottery I'll probably buy their whole inventory!
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November 2022 by Jocelyn Martinez
Outstanding service from the Dallas Truck World family! After having a horrible experience elsewhere, DTW took care of us and went above and beyond for us! Will definitely be back for our next vehicle! We are obsessed with our new 2018 Ram 1500! Huge shout out to Sean and Madison! Y’all are AMAZING!!!!
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November 2022 by Rick
I want to give a huge shout out to the folks at Dallas Truck World for their professionalism and their friendly attitude while I was searching for a truck.Prior to finding their dealership I went to several large dealerships in Ft Worth, a few very well known and been In business for years.The GMC pickups I found on the Facebook ads were beautiful and everything I wanted so I made appointments to see these.Every truck needed to be washed, inside cleaned, a couple were in their service bays being worked on so therefore, were not as advertised.A couple, one across from NE mall and one in the white settlement area tried to sell their vehicles as is for the advertised price. They looked as if they could have come from a farm but they all said after I buy the truck they would detail it out lol. Must have thought I fell off a turnip wagon lol.As I pulled up to the Dallas Truck World dealership I was impressed how clean and manicured the dealership was.Stepping in the office I was met with smiles and warm friendly good mornings.When I saw the truck at Dallas Truck World and working with Sean, it was like stepping into a different world, from the dealerships I had visited the week prior.Sean walked with me outside, never talked so fast as to try and distract me from actually looking at the truck but rather asked me to walk around and after I was finished looking he then started telling me about the truck and answering all questions I had, and not in a rushed atmosphere.The truck, 2018 GMC, was exactly as described, looked as if it came right off the showroom floor, and the engine bay was as clean as the interior of this beauty.After taking the test drive, he offered to let me drive alone but I requested he come along, I was convinced this was the truck!The price of this truck was actually the same as a couple other places in Ft Worth, and less than a couple others ones I’d seen.Sean was very easy to talk to and deal with but when we got to the rock bottom price he could go to I was convinced that was the lowest he could go.Never did I ask a question that he had to go find out about but answered it immediately.The salesmen at the previous dealerships always had to go “find out” and come back with an answer.The finance lady, Madison, is very knowledgeable, friendly, and took her time to make sure I understood every step of the process.!Oh, and it’s a four wheel drive which means I got a better deal than the two wheel drive prices and soooo much cleaner and not the dents I seen in the others.When we drove back to pick the truck up Sean was making sure the truck was to his expectation so I would be happy. He told me he had found the console latch worked but was loose and he didn’t want to leave it this way so he had already purchased a new latch and installed it. Now, I never noticed this and guess we all didn’t notice it.He didn’t have to say anything and I would not have know but this showed me the integrity this man has, which impressed me that he was that honest.I was, to say the least, very disappointed in the large, well known and long established dealerships I’d visited the week prior to this.Thank you Sean and Madison for making my truck buying experience so easy and all your help.I will definitely be visiting his dealership the next time I’m in the market for a vehicle!!
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October 2022 by Michael Mears
Exceptional service from Sean and Madison! Went above and beyond to make sure we were completely happy. We drove from three hours away and they both made the deal smooth as silk!