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February 2024 by Deyanira Silguero
David made the whole process quick and easy. Definitely recommend this location.
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February 2024 by Brianna McCullough
This review is for Ray & Mariella’s great work ethic and dedication. They went above and beyond for me, helping me GET THE JOB and just as it was closing time ?. Thanks guys! It’s another day for you all, but your help means so much to me.
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December 2023 by Gisselle Cole
Best customer service I’ve had in awhile anywhere. Monique helped us and she was so helpful and kind. Another gentleman came over to also assist (didn’t get his name) and he was great as well.
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December 2023 by DS Rand
The clerk was not capable of looking up my prepaid tracking number to print a shipping label. I had to purchase shipping a second time as a result to get the package moving.The lead/manager yelled at me across the store for opening a package of pens. I had to write 2 numbers on the outside of the package and zero supplies were available in self serve area.FedEx charges a premium for their services; more than any other shipper. The experience in return was poor to infuriating. I guarantee they will loan me a pen at UPS or USPS; why would I want to deal with petty nonsense like this?
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November 2023 by DS R
The clerk was not capable of looking up my prepaid tracking number to print a shipping label. I had to purchase shipping a second time as a result to get the package moving.The lead/manager yelled at me across the store for opening a package of pens. I had to write 2 numbers on the outside of the package and zero supplies were available in self serve area.FedEx charges a premium for their services; more than any other shipper. The experience in return was poor to infuriating. I guarantee they will loan me a pen at UPS or USPS; why would I want to deal with petty nonsense like this?
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November 2023 by Dhruv
This place is amazing, I had a business project that required sending a letter to multiple places and Sonya from the FedEX team handled it like a pro. I would recommend 10/10, she knew exactly what to do and how to do it fast!
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November 2023 by BlondyDallas
Rude customer service did not want to help with a big printing package ended wasting my money placing it on the wrong side and kept all the sheets I had already paid for
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August 2023 by Chasity Arias
I had the best experience today! I had a Happy Return. I came in a little overwhelmed with my baby in the stroller and my kid walking around. I got to the front door and was struggling getting inside and a wonderful guy employee came running from the counter to help me with the door. I didnt catch his name but he was working the counter around 445-510pm on August 16th. Once inside he asked what he could help me with and I told him I had a box in my stroller storage that needed to be returned. He quickly offered to take it out and rushed us to the counter and took care of what I needed in like 10 minutes. He then rushed back around the counter to open the door for us again. He also asked where I was parked just in case I needed help crossing the street. I am definitely coming back here for service if I need it done. Wonderful staff!
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July 2023 by Angela Gama
I had to special print work documents that would not fit on a regular legal sized paper, the staff was having issues BUT luckily Mrs Sonya was there and she knew exactly what to do. She is absolutely wonderful, she greets and acknowledges each customer and this trait has been lost in many businesses. Thank you! This will be my store of choice going forward, as long as she is here.
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June 2023 by Paulette K.
The employees at this store always go above and beyond to provide exceptional service. Today when I had THREE different issues with a box in which I was trying to ship materials they went out of their way to assist me.
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May 2023 by Gregory Gunter
I was the emcee at a large event & needed my speech and notes printed on hard cardstock. Your gang at the store on LBJ in Mesquite were beyond incredible. I planned to print when I arrived but had to call your store a couple of times & talked to REALLY smart, sharp, lovely people because I got lost on the way (Hah!) & there was a terrible storm. Crazy confluence of chaos!The team had it ready for me when I got there & were very thoughtful about taking care of my order. They were also treating other customers with great regard in a timely manner at the same time. This is an exemplary Fedex Office. I live in California but work in Texas occasionally. I'd recommend this Fedex Office site in Mesquite Texas to anyone. Their customer service matches all the places I've experienced in other states. Kudos to the whole fantastic crew: thank you, David, Nora, Monique & Mariela!
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May 2023 by William Barakat
They’ll open your already boxed package then try to sell you one of their boxes. Go to any other FedEx.
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May 2023 by Talmesha E.
My experience at the store was very good with Mr. David helping me. He went above and beyond to give me excellent customer service skills. He was also very nice and polite from the minute that he help assist me with my printing needs. This review is for store#1092. Location code: GVTKO.Kudos to Mr. David. You need more workers like him who actually cares about his job and who goes the extra step toake sure that customers issues are being met. Thank you again Mr David. I enjoyed you helping me. You made my experience easy and less stress.
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April 2023 by Krishna Thenappan
Great experience! Mariela was patient and made sure I was happy with my poster print , will definitely be back
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March 2023 by Sam Bailey
Wonderful experience! Monique was a great help. From the moment I walked in & greeted to the end of the transaction. Felt I was helped by a friend.
