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February 2024 by Maira Penafort
I scheduled an appointment at 12 my truck was there ready till 3:30. 5 minutes after leaving my husband calls me saying Firestone called him telling him they forgot to put the oil lid on. Mind you I drove on the freeway 10 minutes with oil spilling everywhere. I drove back by the time I got there my truck was smoking badly them they proceeded to do the oil change again. I was already furious because of how long it took but I had no other options then to wait on them to clean up all the oil spill and for them to redo the oil change. I spoke to the supervisor and she said unfortunately that happens often, like what you mean to tell me the because of their negligence they could’ve cause a major accident??? Supervisor just said she was going to have a talk with them. An hour passes by and when they try to turn on the truck it wasn’t turning on they struggled another 30 minutes trying to turn it on and all they could say it was the the battery. When in the report they gave me it clearly said battery was at the required level. Now I have to take my truck else where to get it checked out and hopefully nothing major messed up. If anything happens with in the next three months to my truck I am putting all blame on them because my truck was up and running. We keep up with oil changes and everything. All thanks to their negligence that the supervisor said it happens often. Smh with Firestone.
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January 2024 by Ronnie Johnson
Firestone operational personnel James and Johnathan is very awesome with their with customers try really are respectful and understanding more important to me is that they relative everything that is wrong in a n respectful way and make sure I really understand the work that was work on my issues with my cars had two cars up there and I am very satisfied with them both with James and Johnathan will give them both a 10 plus that is why i love service like that and that will be the only Firestone I will be bringing my vehicles too.Thanks a thumb up solid 10 overall
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January 2024 by D B.
One of my tires picked up a nail on the highway and severely deflated, so I limped in to this location for a repair. Jonny was working alone and closing up the shop for the day (it was late afternoon on NYE). Despite me interrupting his departure, he couldn't have been more helpful in repairing my tire and getting me back on the road. This location has a great asset in Jonny
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December 2023 by becky barfield
I had a 7:30 appointment. At 8:45 I had to go ask when they were going to pull my suv in to start working on it. Came in to get my breaks worked on.
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December 2023 by Sam Clasco
Terrible experience recently. I had a scheduled appointment due to a cylinder misfiring on my car. I recently had my spark plugs replaced with this location. When I showed up once the shop opened, a worker told me the mechanic wasn’t in(second weekend in a row). Went to a different Firestone and was informed that the wrong spark plugs were place in my car. I’ve had too many issues with this location. Very upset with the service
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December 2023 by Tyler Willis
They diagnosed and fixed my car's issue so quickly and even explained the warranty process in case I needed to use it! 10/10 I would come back here!
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November 2023 by Sadat Sadat
They are scams!!! I bought 4 new Bridgestone tires for my truck and the said it had 55000 miles WARRANTY! And I still have warranty. Now the tires are capping and cracking, they don’t wanna replace it but prorate it which it was not discussed at the time of purchase. That term and condition is at the bottom of the receipt online link. They do not even tell you to rotate your tires to have the 100% warranty. Worse experience. Will never come back for any kind of service. You are scams.
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November 2023 by Everything Tyn
I took my car to firestone because it runs hot when stopped at a light. I told the manager and worker it was the radiator mechanic said he knew it was not and could not replace it even though it was under warranty until October 2023. I left took to auto zone and another mechanic both said radiator i took back to firestone because of warranty on it they would not replace and assured me it was coolant fans i told them air was cold and blowing while drivng . They said they could not replace radiator because they were sure it was not the problem and that air would blow cold If I just replace fans while parked. So I trusted their expertise and got it done because they would not replace radiator. Only to pick up car next day and it ran hot again. They checked car again after making me wait 4 days because they did not have a mechanic who could fix it. Called me and said we thought it was the fans but turns out it was the radiator they fixed it because it was under warranty. But did not refund me for the incorrect diagnosis they gave. Manager Chelsea said she would start claim and it would not be a problem never called me back I have tried over 6 times now and they keep telling me someone will call me in 2 days it been 3 months of trying nothing . I’m disgusted with Firestone my brother and I have used them for years. They pretty much took advantage because I’m a woman and they used that to there Advantage charge me for in warranted work. Will never use again.
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November 2023 by F Sep
Totally disappointed with Firestone in general. I bought a set of tires and got a one year wheel alignment. The alignment was good but not good enough since a year later the tires were wearing out unevenly. Took it back, got a lifetime wheel alignment and it came out worse than it went in. After a month I took it to another Firestone which is this one and asked for a wheel alignment, tire rotation and balancing. All were free because I had paid for the lifetime on all. But when I drove off I noticed no difference in the alignment or the shaking of the front tires. Turned out they didn't do anything. Tires were never rotated or balanced and wheel alignment was just as bad as before. Going to try another Firestone in another city cause both Firestones in Mesquite are disappointing.
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November 2023 by Rocio Rico
Brought my vehicle in with an appointment early in the morning to find out they were backed up and had to keep it till next day. Went to go pick it up end of next day and my vehicle was still not ready. Literally made me leave it for two days and I had no work done to it. Ridiculous. This store is a joke for service.
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November 2023 by Linda Wiley
The employee who was writing up my ticket was apparently new and didn't want to ask other employees for assistance that I had to call the manager in Mississippi Firestone store before he finally asked for help to give me my discount.
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October 2023 by Pamela Brown
I went there today and had Sid work on my car.he got everything fixed. Wow. Very impressive wrk. I really thought my car was toast . Nope. They save the day!! Very professional and polite. I am doing all my bussness there. I ever got my car back in no time. . I am so happy i went to this firestone!! They are the best .
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September 2023 by Brenda Valence
Great service! Tires, oil change, and wipers.
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September 2023 by Randel King
They always do a great job and are honest about repairs needed
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September 2023 by Rodney Woods
Had appointment at 4pm. He tell me they are booked today.
